Scale My Clinic

The Federal Budget just dropped. Most of the coverage won’t matter much to GP Practice Owners.Four things do.Capital gains tax. Family trust distributions. Urgent care clinic funding. Commercial real estate.Todd and Sachin break down what changed, what didn’t, and what Owners should be thinking about now.The headline is simple.The structures that gave small business owners a tax edge are being squeezed.The only real response is to build something bigger.What you’ll get from this episode:The four Budget changes that actually matter for GP Practice Owners, without the political noiseWhat the CGT and family trust changes mean in plain English, and why your structure needs proper adviceWhy commercial real estate may now be a stronger long-term play for Practice OwnersWhy earning one-third more is the only honest response – and how $250K in added annual profit creates $2M+ in income and a higher exit multipleP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Settling on a Practice is one of the biggest moments in ownership. The temptation is to walk in and start making changes. New systems. New structure. Your stamp on everything.The owners who build the most value from acquisitions do the opposite. They slow down, listen, and diagnose before they prescribe. And they know that the order in which you do things in the first months shapes everything that comes after.Todd and Sachin walk through their complete first-steps playbook for new owners: what to prioritise, what to never skip, and how to set yourself up for a return that goes well beyond the purchase price.What you'll get from this episode:The three-lens diagnostic for any Practice you’ve just acquired: GP capacity, patient demand, or operational chaosWhy talking to everyone under the roof before you change anything is non-negotiableThe financial system tasks that need to reach 90–95% within your first four weeks, and why they can’t waitHow to run a tools audit and the one simple trick for finding out what’s actually being usedThe meeting cadence that keeps a newly acquired Practice from falling into chaosWhat a realistic bedding-in timeline looks like, and why slow is fast when it comes to peopleP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Most Practice Owners dream of owning more clinics. More locations, more GPs, more revenue. Proof you've made it.The data tells a different story. If you own five clinics, roughly one is producing 80% of your results while the others drain your cash, your time, and your attention. That's not growth. That's a rescue operation you're funding.What you'll get from this episode:Why the first clinic almost always funds the others, and why that's a trapThe vanity metrics that signal a Practice is run on ego, not economicsTodd's banking wake-up call: what happens when the bank asks you to leave by tomorrowThe four questions Keith Cunningham uses before any major decision (most owners only ask one)Why moving your best people to fix failing clinics is one of the most expensive mistakes in expansionThe real numbers to track: cash profit, GP retention, patient retention, and unit economicsWhy opening a new site is sometimes just avoiding the hard work in the one you already have…..Connect with Todd: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Most Practice Owners know what needs to change. The recruitment process is broken. The fee structure hasn't moved in three years. The front desk culture is costing them patients every week. They know. And nothing happens.It's rarely about knowledge. It's about the gap between intention and action, and the specific things that widen it.Emotional bandwidth.Fear of upsetting the team.The pressure to get it perfect before moving.And delegation that goes nowhere because nobody closed the loop.Scale My Clinic's implementation coach Stevie Landgraf has seen both sides: Practices stuck in the same loop for years, and practices that turn a plan into action in a week. This is about what makes the difference.…..What you'll get from this episode:- Why "I'm too busy to implement" is a sign you need to act now, not later- The cost of not acting: how unresolved problems compound in time, money, and energy- Why paralysis by analysis hits hardest in high-performing practices, and what breaks it- The difference between messy delegation and clean delegation, and why one kills follow-through every time- How to get your reception team on board with fee changes (without a fight)- The money buckets exercise that shifts front desk mindset in a single conversation- One thing that separates practices that fly from those that stall: share the why, early and often.....Connect with Stevie: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Multi-owner Practices have some of the biggest untapped potential in General Practice. They also have some of the most common, avoidable problems.No one is leading. No one is accountable. Quarterly meetings that turn into complaint fests. And a Practice Manager left to figure it all out alone.Todd and Sachin have seen this play out across dozens of Practices – from two-owner partnerships to groups of nine. In this episode they break down why it happens, what it costs you, and exactly how to fix it.What you'll get from this episode:Why multi-owner groups default to passivity and what it does to profitability and cultureThe five hats every Practice owner needs to understand (and why mixing them up costs you)The "chosen one" vs "divide and conquer" approach – when to use eachWhy paying your leading owner fairly is the difference between a $2M and a $9M businessThree actions to take if you recognised your Practice in this episodeResources mentioned:Burnout, Betrayal, and the $1 Sale with Dr Nerida McDonald…..Connect with Todd: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Everything is getting more expensive. Rent, consumables, insurance, fuel, wages. And it's not slowing down.Interest rates are likely heading up. Patients are starting to pull back. Staff are feeling the pinch personally and some are quietly looking at their options.This is the episode for Practice Owners who want to get ahead of it rather than react when it's too late. Todd and Sachin walk through how the current environment is hitting owners, Practices, staff and patients, and what to do about each one.What you'll get from this episode:How rising costs, inflation and global uncertainty flow through every layer of your PracticeWhy now is actually the time to invest, not retreat, and what "strategically contrarian" means in practiceHow to have the conversation with your team before they come to you asking for moreThe whiffle: a simple framework for hearing what's really on your team's mindWhy extending hours and going deeper in your community beats cutting backResources mentioned:Episode 97: The Most Expensive Room In Your PracticeEpisode 43: The GP Pay Debate: Stop Playing Into Their Hands!…..Connect with Todd: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

It happens more than anyone wants to admit. And most Practice Owners wouldn't even know it was going on.Phantom billing at reception. Personal expenses paid through the business. Cash disappearing from the drawer. One person running everything with no oversight. Todd sits down with Kelly Chard, accountant and founder of GrowthMD, to walk through exactly where Practices are exposed and how to lock it down.Kelly has seen it all, from small-scale theft that built up over years to full-blown Medicare fraud discovered too late. This episode is the playbook for making sure it doesn't happen to you.What you'll get from this episode:The red flags that should make every Practice Owner nervousWhy having one person run everything is your biggest riskHow to separate duties so no single team member controls the full chainThe fortnightly finance meeting that takes 20 minutes and changes everythingWhat to do about cash, petty cash, and why Practices should go cashlessHow phishing emails and AI-generated invoices are targeting Practices right nowThe tool that replaces petty cash and credit cards with controlled digital spending…..Resources mentioned:Kelly's LinkedIn video: The 3 most important documents Practice Owners need to know.……Not sure where to start? Download the Fraud & Risk Checklist we created with GrowthMD. It covers accounts payable, payroll, banking, payment terminals, PMS permissions, and Medicare compliance.Download it here [More on Kelly Chard]Kelly is an accountant and founder of GrowthMD, a specialist accounting firm for General Practice. She works with Practice Owners across Australia on financial management, fraud prevention, and business performance. Connect with Kelly: LinkedIn & Website Connect with Todd: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

It's not the waiting room. It's not your biggest consulting room. It's the one room most Practice Owners never look at financially.One owner audited theirs and found a $200,000 annual loss hiding in plain sight. Overstaffed nurses, cupboards full of expired stock, and zero revenue being generated from nurse-led services. Six months later, the loss was eliminated and they were on track for $100K profit from the same room.What you'll get from this episode:Which room is quietly draining your profits and why most owners never noticeHow losses of $100K–$200K a year build up without anyone realisingThe four moves to stem the bleeding: rostering, stock systems, waste tracking, and task delegationHow to turn nurse-led services into a revenue streamWhy one owner's team went from being a cost centre to saying "this has to be a revenue generating activity"The consumable charging models that work without patient pushbackConnect with Todd: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Most Practice Owners know they need more GPs. The problem is finding them, getting them through the system, and keeping them once they arrive.International recruitment is one of the fastest ways to solve a GP shortage, but the pathways are confusing, the timelines are longer than most owners expect, and the wrong approach can cost you months.Sachin sits down with Jane and Alex from WaveLength, one of Australia's leading GP recruitment agencies, to break down exactly how it works. What makes a Practice attractive to overseas doctors, which pathway gets them working fastest, and what good orientation actually looks like.What you'll get from this episode:Which Practices can recruit international GPs and which ones can'tWhy team size, culture, and lifestyle matter more than you think when attracting overseas doctorsThe two main pathways explained simply: expedited specialist vs college streamHow long it actually takes from first contact to a GP starting in your clinicWhat effective orientation looks like and how to stop losing doctors in their first yearConnect with Jane and Alex:Jane Stanke is a GP Talent Advisor with over 17 years at WaveLength International. Based in the UK, she works with doctors across the UK, Ireland, Europe and Canada, and has built a reputation for long-term, successful partnerships between GPs and Australian Practices.Connect with Jane: LinkedinAlex Graham is a Registered Migration Agent who has been with WaveLength for nearly 15 years. She helps overseas trained GPs navigate complex visa requirements and ensures they can start their new role on time.Connect with Alex: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Most GP Practice Owners sell too late and for too little.The timing's wrong. The valuation's inflated. The due diligence is skipped. And decades of hard work get handed over for a fraction of what it's worth.This episode covers the full exit conversation:What you'll get from this episode:Why most owners sell too late in life and what that actually costsThe "would I buy my own clinic?" question and why your answer mattersThe order of improvements that drive the biggest value upliftWhy profit margins in coached Practices sit at 10-15% versus 6-8% in the wildThe dumb tax: what happens when buyers skip due diligenceHow one Practice Owner turned a $3.2M valuation into a $10.3M sale in exactly two yearsResources mentioned: Die With Zero by Bill PerkinsConnect with Todd: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Most GP partnerships don't blow up overnight. They drift apart slowly. Decisions stall. Side conversations replace real ones. One partner wants growth, another wants to coast. And everyone pretends it's fine.Sachin sits down with Craig and Anna from Leadership Creativity to unpack what alignment actually looks like, what happens when it breaks down, and how to fix it before it's too late.Craig and Anna have worked with ownership groups for nearly a decade, inside and outside General Practice, and they've seen everything from partnerships that haven't spoken in 12 years to groups that aligned before merging and got it right from day one.What you'll get from this episode:What a healthy ownership group actually feels like versus a misaligned oneThe warning signs most partners ignore until it's too lateWhy decisions get made in meetings but never actually happenHow to have the reset conversation without blowing things upWhen to bring in external facilitation and why doing it yourself rarely worksThe one thing Craig and Anna would tell every Practice Owner to do this weekResources mentioned:Episode 50: From 2 GPs to 13 in a Decade; A Journey by Two Fabulous Female GP Owners with Dr Petrina Barson & Dr Arete KouterisEpisode 64: The Clinic Was Running Well – Then This Business Manager Raised the Standard for Everyone with Karlea WoottonEpisode 72: The GP Recruitment Crisis: How One Clinic Turned a 6-Week Waitlist into a Hiring Engine with Julie ThomsonConnect with Craig and Anna:Craig Morris is a Leadership Mentor and Consultant and co-founder of Leadership Creativity. He draws from 25 years leading multi-million dollar projects, mergers and transformations, and is known for his direct approach to helping leaders build resilience and drive accountability. Website - https://leadershipcreativity.com.au/staff/craig-morris/Anna Saunders is a global Leadership Mentor and co-founder of Leadership Creativity. With 20 years as an executive in STEM across the US, Asia and Australia, she specialises in helping leaders resolve misalignment and build highly engaged teams.Website - https://leadershipcreativity.com.au/staff/anna-saunders/Connect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Todd worked every second Saturday for a decade because he believed the team wouldn't without him. When he stopped, nothing changed. Sachin still calls martyrdom a daily battle.This is one of the most honest conversations they've had about the patterns that keep owners stuck, burnt out, and resentful, even when the Practice looks fine from the outside.What you'll get from this episode:How martyrdom shows up in everyday clinic habits without you realisingWhy "if it's to be, it's up to me" becomes the thing that holds you backThe false belief that cost Todd ten years of Saturdays with his familyWhy Todd and Sachin say no to some owners who want to join Project XAn owner who broke down when asked a simple question about holidaysThe three-hour weekly shift that starts to break the patternResources mentioned:Episode 73: If It All Falls Apart Without You, That's Not a Team. It's a TrapEpisode 69: The 60-Consult Myth: Work Smarter, Not Harder In Your ClinicConnect with Todd: LinkedInConnect with Sachin: LinkedInP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Their corporate clinic decided to close and they had six months to figure out what was next.Michelle and Simon chose the hard option. They built their own Practice next door with no business experience, no playbook, and a lot of trips to Ikea.Three months later, a pandemic hit.Six years on, they've built a Practice with clear ownership structure, aligned leadership, and the financial freedom to pay off mortgages and take real time with family.What you'll get from this episode:How to divide ownership roles so decisions don't turn into committee meetingsThe weekly meeting rhythm that keeps two owners and a PM on the same pageWhy protected business time is the single biggest growth habit for Practice OwnersHow a financial restructure let one owner pay off her mortgage and take a month off to travelWhat Simon would say to any GP wondering if ownership is worth it versus just investing in an ETFConnect with Michelle and Simon:Website: https://www.prestonfamilymedical.com/Michelle on LinkedIn: https://www.linkedin.com/in/dr-michelle-leadston-b5483b376/Simon on LinkedIn: https://www.linkedin.com/in/dr-simon-wilson-a99b38123/Connect with Todd:Website: https://www.scalemyclinic.com.auLinkedIn: https://www.linkedin.com/in/thegeneralpracticeownerbusinesscoachdrtoddcameron/P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Buying a General Practice can be one of the most exciting and dangerous moves in your career as a Clinic Owner.In this episode, Dr Sachin Patel and Dr Todd Cameron break down the realities of purchasing a clinic: the opportunities, the traps, and the types of businesses you’ll come across.Todd reveals the five key “practice avatars” you’ll encounter — from post-peak clinics to cultural-chaos turnarounds — and explains how to assess which ones are worth saving and which to walk away from. Together, they unpack what due diligence really looks like, how to avoid overpaying for a dud, and why having the right advisors can literally save you a decade of pain.If you’ve ever thought, “Maybe I should buy a practice,” this episode will make you smarter, safer, and more strategic in that decision.In this episode of the Scale My Clinic Podcast, you’ll learn:00:30 – Why ownership looks so attractive and the mindset shift every future owner needs before diving in01:00 – The 5 types of clinics you’ll find, each with unique risks and hidden opportunities11:15 – Where to look, how to assess your competitive advantage, and the critical mistake that sets GPs back ten years18:46 – Creating options instead of falling for scarcity25:03 – Real-world pitfalls that turn dream purchases into nightmares (and how to protect yourself with expert advice)33:18 – The fax story and how Todd bought a clinic with a ransom noteResourcesEpisode 40: The Highs, Lows, and Lessons of General Practice: Sachin’s StoryEpisode 60: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too LateMissed the previous Episode?Listen to Episode 90 here: How Values-Driven Leadership Turned This Clinic Into an Employer of ChoiceP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

If you’re a GP or Practice Owner who’s ambitious (and a bit overwhelmed), this episode is a blueprint for scaling without burning out.Dr Todd sits down with clinic co-owner Kylie Yates and Practice Manager Scott Weaire to unpack how they rebuilt culture from the ground up, aligned every decision to values, and turned “busy” into sustainable growth.You’ll hear how they embedded simple rituals that lifted morale and accountability, used a banking-grade finance lens to transform a loss-making nursing department into a profit centre, and operationalised a visionary–integrator rhythm so ideas turn into outcomes.We also dig into their next strategic bets — Veterans Health and practical AI — plus the candid advice they wish every owner heard sooner.Expect real talk, numbers, and repeatable plays you can action this week.In this episode of the Scale My Clinic Podcast, you’ll learn:03:27 - How to build culture that scales and use simple rituals to make accountability feel safe14:38 - Turning your nursing team into a profit engine21:09 - Keeping every unit aligned to a clear vivid vision and scoreboards.34:28 - The live-then-tweak rollout method, how to invite “loyal disagreement,” and how celebrating wins sustains buy-in42:08 - Picking growth bets that compound and lightweight AI adoption that removes admin dragMissed the previous Episode?Listen to Episode 89 here: Running 3 Clinics, Raising Kids, Avoiding Burnout: How Lucy Built Her GP Business Without Losing HerselfABOUT SCOTT WEAIREScott WeairePractice ManagerWho says you can’t teach an old dog new tricks? After 25 years in banking, Scott decided it was time for a career change – one that involved more people and less paperwork. He joined The Surgery at Jerra in early 2023 after completing his Certificate III in Health Services, eager to gain hands-on experience in patient care. Originally planning to start a Bachelor of Nursing in 2024, Scott quickly realised he loved TSAJ too much to leave. He was promoted to Reception Manager in mid-2024 before stepping up the ladder in 2025.A father of five, Scott is no stranger to multitasking, organisation, and a little bit of chaos—all skills that serve him well in keeping the practice running smoothly. When he’s not supporting the TSAJ team, he’s busy being a dedicated groupie, cheering on his partner as he rocks out on the drums in a pipe band.Scott also loves gardening and discovering new coffee spots, so much so that he and his partner are setting up their own coffee van to run on weekends. Because if you can’t find the perfect brew, why not serve it yourself?CONNECT WITH SCOTT WEAIREWebsite: https://tsaj.com.au/team/ABOUT KYLIE YATESKylie YatesTSAJ Co-ownerAs the owner and business manager of The Surgery at Jerra, Kylie is responsible for the bigger picture—strategic planning, financial operations, and making sure the practice runs like a well-oiled machine (or at least as close as possible!). With a strong focus on care, compassion, teamwork, and trust, she’s passionate about building a thriving workplace culture where both staff and patients feel valued.Before stepping into the world of general practice, Kylie had an extensive career in broadcast media and communications, working as a news journalist, presenter, newsroom chief of staff, and producer for multiple television networks. She’s also worked in communications for the Australian Medical Association and as a media adviser to a senior Federal Cabinet Minister across three portfolios—so she’s no stranger to high-pressure environments!At home, Kylie and Dr David Yates have three teenagers together, and she’s a ‘stepmonster’ to two very big boys. A long-time Brumbies fan, she’s even spent years coaching junior rugby for the Queanbeyan Whites (why just watch when you can get involved?).When she’s not overseeing the practice, wrangling teenagers, or watching rugby, Kylie enjoys traveling, crosswords, and the idea of going bike riding—though finding the time and energy is another story! She’s recently taken up CrossFit, but she’s the first to admit she’s more ‘CrossUnfit’ than a ninja warrior. And while some people swear by coffee, Kylie is firmly in the tea camp—preferably enjoyed in peace and quiet, though she knows that’s wishful thinking!CONNECT WITH KYLIE YATESWebsite: https://tsaj.com.auP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

If you’re a GP or Practice Owner who’s ambitious but exhausted, this episode is just what you need.Dr Lucy Randall shares how she went from UK GP partner to co-owning three Australian clinics without sacrificing her family, her sanity, or her standards. You’ll hear the practical moves that matter: buying existing sites (not shiny fit-outs), standing up a minimum viable clinic quickly, and reinvesting profits with discipline.We unpack the real levers for scaling plus Lucy’s refreshingly honest recruitment playbook that actually works in a tight market. We also go deep on leading through Medicare and policy changes with transparency and collaboration so your doctors feel supported (and stay).Finally, Lucy talks candidly about building with a life partner, creating boundaries that protect home life, and ditching the guilt by outsourcing low-value tasks so you can be present with your kids and present for your team.If you want a bigger clinic and a better life, this is your next right step.In this episode of the Scale My Clinic Podcast, you’ll learn:04:14 - Launch fast, refine later10:35 - Lead across multiple sites without burning out15:29 - A recruitment engine that actually works21:56 - Navigating Medicare & policy change with confidence31:31 - Buying back your time so you stay effective at work and at homeMissed the previous Episode?Listen to Episode 88 here: Scaling in an MMM5 Town: The Real Story Behind Growing From 2.3 to 8.5 FTE GPsP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

How do you scale a clinic without burning out or breaking what made it special?In this episode, Dr Todd Cameron sits down with rural GP owner Dr Ben Nally for a deeply honest, practical conversation about what it really takes to scale a General Practice, especially when you’re doing it in a small, regional community with limited workforce, tight margins, and very public accountability.You’ll enjoy a grounded walkthrough of what happens when a clinic starts in the red, runs on goodwill instead of systems, and slowly — deliberately — transforms into a thriving, sustainable business that serves both patients and the people running it.Ben shares the uncomfortable early lessons, the small strategic wins that created momentum, and the leadership mindset shifts that allowed the clinic to grow from 2–3 FTE GPs to a team of 14+, without burning out the owners or losing the soul of the practice.This conversation speaks directly to owners who feel the weight of responsibility — to patients, staff, and community — but don’t want to sacrifice their health, family, or sanity to keep the doors open. It reinforces a core truth: sustainable growth doesn’t come from doing more yourself; it comes from better systems, better people, and clearer leadership.Stop reacting, start leading intentionally, and build a practice that actually supports your life, not consumes it.In this episode of the Scale My Clinic Podcast, you’ll learn:00:57 - The realities of running a practice in a rural community03:30 - GP Ownership as community leadership, not just business10:31 - Buying into a legacy practice (and knowing what to change and what not to break)13:16 - Mechanics of turning a struggling clinic around and how small wins create momentum16:44 - How intentional investment in people, leadership, and the physical clinic environment unlocks growth from 2.3 FTE GPs to 8.5+ FTEABOUT BEN NALLYDr Ben Nally, JCCA, MBBS, FRACGP is a Practice Owner, General Practitioner, Post Graduate Diploma in AnaestheticsWHERE TO FIND BEN NALLYWebsite: https://cgpmansfield.com.au/doctors-and-staff/#ben Website: https://cgpmansfield.com.au/ Missed the previous Episode?Listen to Episode 87 here: Scaling Clinics Without Losing Lifestyle: How Mary & Sean Did ItP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

What does sustainable growth really look like when you’re building a clinic outside a major metro area with limited workforce supply, rising pressure, and no margin for error?In this episode, Todd sits down with Dr Mary Wyatt and Dr Sean Stevens, owners of two thriving practices in WA, to unpack the unfiltered reality of scaling from a single Greenfield clinic to two high-performing sites, including a respiratory clinic during COVID and rapid expansion to 8.5 FTE GPs. They share what worked, what didn’t, and what most Clinic Owners underestimate when they try to grow.From recruitment bottlenecks and ownership alignment, to why culture beats strategy when things get hard, this conversation is packed with lessons for GP owners who feel stuck at a ceiling or are scared of breaking what they’ve already built.If you’re running a clinic in an MMM town, juggling leadership with clinical work, or wondering whether you’re actually set up to scale, this episode will give you clarity, confidence, and a blueprint grounded in real-world experience.In this episode of the Scale My Clinic Podcast, you’ll learn:01:03 - The shift from GP to business owner (and why most owners underestimate it)06:42 - How decisive leadership and strong systems accelerate growth under pressure15:40 - The ownership structure that protect the business from internal friction and create stability for managers and staff25:47 - The biggest mistake owners make when opening a second clinic30:39 - How disciplined decision-making protects you from bad expansion dealsMissed the previous Episode?Listen to Episode 86 here: From Transactional to Transformational: The GP Standard That No App, Pharmacy or Walk-In Clinic Can ReplaceABOUT SEAN STEVENSDr Sean Stevens has been a GP for over 25 years, with 20 of them as a practice owner. Sean’s previous practice was awarded Australian General Practice of the Year, and Sean has been felicitated with the Australian GP Supervisor of the Year award. A highly respected Cockburn GP, Sean is also known for mentoring over 30 doctors on their path to becoming specialist GPs.He is also the immediate past Chair of the WA Faculty of the Royal Australian College of General Practitioners, the peak body representing 4,000 GPs in WA and 40,000 nationally. Sean has previously served as Deputy Chair of the WA Faculty for four years and as Chair of the RACGP Education Committee for six years.When not at work, Sean loves socialising, spending time with his young family, and travelling.“I love the focus on quality, patient care, fun, and innovation.”WHERE TO FIND SEAN STEVENSWebsite: grove-medical.com.auWebsite: iinet.net.auABOUT MARY WYATTDr Mary Wyatt, a Cockburn GP, completed her medical degree (MBBS) at the University of Wollongong, NSW, in 2010. Following this, she moved to Perth, where she completed her GP specialist training in 2016. Mary enjoys the many aspects of General Practice, including managing chronic disease and mental health. She has a special interest in child health and women’s health (across all stages).Mary has completed the Diploma in Child Health 2014 and the Vocational Graduate Diploma in Women’s Health (KEMH 2012). She is trained in Mirena and Implanon insertions, as well as managing shared antenatal care. As a GP in Cockburn, Mary is also involved in advocating for the health of her community with her involvement on the WA RACGP Faculty Council. She also became an examiner for the RACGP in 2020 and looks forward to formally teaching registrars at Grove Medical Victoria Park. Prior to training as a Doctor, Mary was a high school Mathematics Teacher.In her spare time, Mary enjoys outdoor activities such as diving and snorkelling.

General Practice is under pressure like never before. Pharmacies, nurse-led clinics, telehealth platforms and government-funded walk-in centres are all positioning themselves as “GP alternatives” - and it’s leaving many Practice Owners anxious, frustrated, and questioning how they stay relevant and sustainable.In this episode, Dr Todd Cameron sits down with Dr Sachin Patel for a candid, at times uncomfortable, but deeply important conversation about standards in General Practice and why the future of GP clinics won’t be won through speed, volume, or transactional medicine.Instead, they unpack what actually makes General Practice indispensable: transformational care, deep relationships, strong professional standards, and leadership at the patient, practice, and community level.This is not just theory. It’s a call to lift the bar — clinically, culturally, and commercially — so your clinic becomes the place patients choose, teams want to work in, and communities trust.If you’re feeling pressure from competition, workforce challenges, or a system that seems stacked against General Practice, this conversation offers something rare: clarity and control. It reminds you that the future of your clinic isn’t decided by politicians or platforms — it’s shaped by the standards you choose to lead by.Listen in, reflect honestly, and ask yourself: Are we building a transactional clinic … or an indispensable one?In this episode of the Scale My Clinic Podcast, you’ll learn:00:00 - The threat of transactional medicine and why GPs are playing into it02:59 - Why transformational care is something no shortcut provider can replicate or replace12:05 - Professionalism inside the practice and why ownership starts with standards20:58 - Thinking beyond the consulting room and understanding the strategic advantage of genuine community leadership24:06 - Defining a 10/10 GP experience and raising the bar year after yearMissed the previous Episode?Listen to Episode 85 here: NFE: The Leadership Rule That Transforms the Owner–PM Relationship OvernightP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

In this episode, Sachin and Todd pull back the curtain on one of the most defining factors in whether a clinic thrives or constantly feels like it’s stuck in Groundhog Day: the relationship between the Practice Owner and the Practice Manager.If you’ve ever felt frustrated by open loops, disappearing tasks, cancelled meetings, “doorstop” decision-making between consults, or that nagging sense of “Am I going mad? Didn’t we already talk about this?” — this conversation will feel like someone finally turned the lights on.Together, Sachin and Todd unpack the root causes of misalignment, reveal the systems high-performing clinics use to stay on track, and share the exact practices Scale My Clinic teaches inside Project X to elevate communication, build trust, and create unstoppable momentum between Owner and Manager.If you’re an ambitious Practice Owner who’s tired of firefighting, overwhelmed by leadership noise, and ready to scale with confidence, this episode is exactly what you need.In this episode of the Scale My Clinic Podcast, you’ll learn:00:57 - Symptoms of misalignment in an Owner-Manager relationship05:11 - The hidden cost of cancelled meetings, doorstop decisions, and ad-hoc leadership conversations09:57 - The fix: creating a non-negotiable meeting rhythm (and implementing “NFE”)21:20 - The Lencioni framework and how to build real trust and healthy conflict33:44 - The one powerful sentence that elevates the owner–manager relationship to its highest potentialResourcesThe Holiday Reset Kit Missed the previous Episode?Listen to Episode 84 here: The Three December Mistakes That Cost GP Owners the MostP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

As the calendar flips toward the end of the year, many clinics unknowingly make decisions that create unnecessary chaos, cash stress, and missed opportunities in the months that follow.In this episode, Dr Todd Cameron and Dr Sachin Patel break down the three most common mistakes clinics make at the end of the year. Mistakes that feel harmless in December but hit hard in February.From failing to preload the year ahead, to switching off recruitment too early, to missing simple ways to make your people feel genuinely valued, this conversation pulls back the curtain on what high-performing clinics do differently and why preparation, not hustle, is the real advantage.This episode is practical, grounded, and deeply relevant if you want to start the new year calm, in control, and strategically ahead of the curve.In this episode of the Scale My Clinic Podcast, you’ll learn:00:00 - Why this time of year sets the tone for everything01:20 - How high-performing clinics plan the year ahead08:45 - Why momentum matters more than rest right now12:45 - What really causes the February cash squeeze17:00 - Where clinics quietly lose patients and revenue30:20 - The leadership habit that protects your clinic long-termResourcesThe Holiday Reset Kit Missed the previous Episode?Listen to Episode 83 here: Practice Manager to Powerhouse: The Real Story Behind Scaling Two Clinics (and Surviving A Culture Crash)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

What happens when someone walks into Practice Management with zero healthcare experience, no systems, no training, and a team already set in their ways - yet goes on to build one of the most admired clinics in the Scale My Clinic community?In this episode, Bec Whitehurst shares her journey from “I didn’t even know what Medicare was” to overseeing two thriving practices, managing 26+ doctors, and creating a culture that attracts and keeps phenomenal people.This conversation is a masterclass for Clinic Owners who feel overwhelmed, burnt out, or uncertain about how to empower their team. Bec lifts the curtain on trust, leadership, hiring, growth, opening a second site, navigating conflict, and what she learned from a complete cultural breakdown that forced her to rebuild from scratch.If you’re a Clinic Owner or Practice Manager who wants to scale without losing your sanity (or your team) this conversation will change the way you lead.In this episode of the Scale My Clinic Podcast, you’ll learn:00:58 - Why transferable skills matter05:54 - How to survive the first months as a PM with no systems, no handover, & no roadmap10:34 - Winning trust fast and the relationship strategies that make or break a practice16:22 - Growing & expanding a clinic, and how culture and systems drive sustainable scale26:56 - How misalignment, unclear roles, and lack of communication quietly destroy a practice long before problems become visible41:59 - Practical frameworks that reduce overwhelm, prevent bottlenecks, and give owners more time back51:21 - How to create empowered managers, what leadership really requires, and how to stop bottlenecking growthABOUT BEC WHITEHURSTRebecca Whitehurst is a Business Manager at Grove Medical, overseeing two clinics in Perth. She loves turning chaos into structure, helping people thrive, and learning from every mistake, all while living her best millennial life as a coffee-fuelled, dog-obsessed people person.WHERE TO FIND BEC WHITEHURSTWebsite: https://grove-medical.com.au/ Missed the previous Episode?Listen to Episode 82 here: The Walker Street Way: How BM Jessica Led a Culture Shift, a Clinic Move, and a Doctor Uplift; All at OnceP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

Your clinic can’t scale if it’s still running on people instead of systems.In this episode, Sachin sits down with Jess Rankin, Business Manager at Walker Street Doctors, for a masterclass on what it really takes to transform a clinic from “held together by heroic individuals” into a calm, scalable, system-driven practice.Jess shares her unexpected transition into practice management, the baptism-by-fire early days, and the pivotal mindset shifts that allowed her and owner Nerida to work as a true leadership team instead of two exhausted people putting out fires.From rebuilding trust after a tough internal transition, to implementing a service fee increase without losing a single doctor, to moving an entire practice in just eight weeks, to building an intranet that finally ended the “Where is that document?” chaos, Jess lifts the curtain on how real clinics grow - not through hacks or heroics, but through curiosity, communication, and the courage to challenge the old way of doing things.If you’re a Clinic Owner or Practice Manager who’s ambitious but overwhelmed, struggling with key-person dependency, or craving a smoother, saner way to scale, this conversation will feel like oxygen.In this episode of the Scale My Clinic Podcast, you’ll learn:05:11 - Why challenging the “we’ve always done it this way” mindset is crucial for breaking growth plateaus and reducing key-person dependency.12:20 - Building the dream practice with your doctors, not for them17:12 - Raising service fees the right way without losing a single GP19:55 - Why centralising processes, policies, and “the way we do things here” is one of the highest-leverage moves 29:58 - The power of a true PM – Owner leadership rhythmABOUT JESSICA RANKINJess Rankin is the Business Manager at Walker Street Doctors in North Sydney, where she blends strategic thinking with genuine care for people. With a background in HR and health administration, including experience with the AMA NSW, Jess is passionate about creating an efficient, joyful, and values-driven workplace that allow doctors and staff to deliver exceptional care. She’s also the Chairperson of the Unsworth Foundation, leading her family’s philanthropic work to support community and health initiatives across Australia. Known for her energy, organisation, and her favourite question “Why?” Jess believes that strong systems create the space for connection and better care. Away from work, she’s grounded by her husband, two adult children, her parents who live a bit too nearby, and two much-loved cats, Loki and George.WHERE TO FIND JESSICA RANKINWebsite: https://www.walkerstreetdoctors.com.au/ Missed the previous Episode?Listen to Episode 81 here: The Pressure Index of Ownership: Lessons from AFL, Medicine, and Building a Future-Ready ClinicP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

If you want a clinic that runs smoother, grows faster, and feels easier to lead, the real breakthroughs aren’t in medicine. They’re in the metrics, mindsets, and leadership moves you make outside the consult room. In this episode, GP and Practice Owner Dr Andrew Palfreman joins Todd to unpack the unexpected overlap between coaching under-14 AFL kids and running a high-functioning General Practice - and why the “fierce cauldron of self-development” is the best preparation you never knew you needed.Andrew shares the story behind the now-legendary RPI and why simple, behaviour-driven metrics outperform complex dashboards. He opens up about taking over a long-standing practice earlier than expected, stabilising a team after turbulent ownership changes, and how he rebuilt trust, culture, and momentum from the inside out.You’ll also hear how Andrew navigated ownership as a new fellow, led calmly through the uncertainty of COVID, built a proactive model of care, and now prepares his clinic for its next major growth phase, both operationally and structurally.If you’re a GP or Practice Owner looking for grounded, real-world lessons from someone who’s lived every part of the journey - clinical, managerial, cultural, financial - this conversation is a goldmine. You’ll walk away with insights you can apply immediately, whether you’re stabilising, growing, or scaling your clinic for the future.In this episode of the Scale My Clinic Podcast, you’ll learn:Why coaching-style thinking makes you a stronger Practice Owner (00:22)How to create lead/lag indicators that drive real behaviour change, keep your team aligned, and remove ambiguity without overwhelming people with dashboards (01:26)The first high-impact decisions new owners must make to stabilise the team, protect the business, and set the clinic up for long-term growth (10:21)What strong crisis leadership really requires and how to guide your team with confidence in uncertain moments (23:04)How planned care, health assessments, and rebooking systems create sustainable scale (28:49)How strategic room planning, telehealth flow, and property decisions that enable growth (36:02)ABOUT DR ANDREW PALFREMANDr Palfreman graduated from the ANU Medical School in 2009 and completed GP specialty training to become a Fellow of the RACGP in 2014.  He worked previously as a Registrar at Winnungah Nimmityjah Aboriginal Health Service and Interchange General Practice.  While Clinical Director at IGP, he was fortunate to help at Watson in 2015 prior to the passing of Dr Phillip Toua (well known to longstanding Watson and Giralang patients).  In 2017, Dr Palfreman returned permanently as Clinical Director and bought the practice in November 2018.  In 2021, he also began work at a GP outreach clinic with Directions Health Service.Originally from Melbourne, he is an alumnus of the University of Melbourne and RMIT and worked in 1997 at Monash University.  He moved to Canberra in 2001 and spent two years in Solomon Islands prior to studying medicine.  In October 2018 he returned briefly to the Pacific as a locum doctor in Port Vila, Vanuatu.  He has three children, a Staffy called Steve, and lives locally.While interested in general medicine, he has specific interests in chronic disease and pain management, men’s health and Indigenous health. In November 2024, he received a Medicare Champion award from the Australian Government:Announcing Australia's Medicare champions | Health Portfolio Ministers | Australian Government Department of Health and Aged CareWHERE TO FIND DR ANDREW PALFREMANWebsite: https://www.wgp.net.au/team/2017/8/20/dr-andrew-palfreman P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 80 here: From GP to Owner in 18 Months: The Young Doctor Carrying a Family Legacy Forward

Thinking about buying or starting a practice? Here’s what it really takes to step into ownership, lead with confidence, and scale without burning out.In this episode, Todd Cameron sits down with Dr Brodie Carlon, a newly minted GP who took the bold leap into Practice Ownership just 18 months after fellowship. From inheriting a decades-old family practice in Tasmania to leading it through modernisation and recruitment challenges, Brodie’s story is one of courage, clarity, and community.You’ll hear how he navigated a generational handover with his father-in-law, what he learned about managing time and finances as a first-time owner, and how he’s creating a thriving workplace that balances patient care, team culture, and sustainability.This conversation is a must-listen for any Clinic Owner who’s ever wondered, “Am I really ready for ownership?” or felt the weight of juggling multiple hats — doctor, leader, mentor, and parent. Brodie’s reflections are refreshingly real, reminding us that leadership in healthcare isn’t about having all the answers — it’s about learning, evolving, and staying true to your values while building a clinic that lasts.Every great clinic starts with intention. With the right structure and support, you can build a business that thrives without burning you out.In this episode of the Scale My Clinic Podcast, you’ll learn:Recognising when you’re ready to go from GP to business leader (00:53)How to transition a clinic without losing momentum (03:55)Mastering time, focus & delegation as a Clinic Owner (11:20)Balancing multiple hats without burning out (19:45)How to attract great doctors, modernise your practice, and protect the independence and community feel that make small clinics thrive (27:20)Dr Brodie Carlon MBBS, FRACGP, is a Specialist General Practitioner and the owner of Bellerive Doctors in Tasmania, a locally owned clinic known for its high-quality, community-focused care.Brodie is passionate about building a supportive environment where GPs and healthcare professionals can thrive, grow their careers, and deliver outstanding patient care. His approach combines strong clinical leadership with a deep commitment to serving the local community.You can learn more or book an appointment at Bellerive Doctors.WHERE TO FIND DR BRODIE CARLONWebsite: https://brodiecarlon.com.au/Website: https://www.bellerivedoctors.com.au/ Facebook: https://www.facebook.com/profile.php?id=61579230205728 P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 79 here: Amidst All the Chaos, Here’s What GP Owners Can Still Rely On

In a world obsessed with change, this episode gives you a new perspective. Dr Todd Cameron and Dr Sachin Patel explore what stays the same in General Practice — the timeless fundamentals that every Clinic Owner must protect if they want to build a thriving, future-proof business. From the unshakable “Four A’s” of patient expectations to the irreplaceable value of human connection in care, Dr Todd and Dr Sachin break down what truly endures, no matter how fast technology, politics, or funding shifts around us.This conversation is equal parts grounding and empowering, a must-listen for Practice Owners who want to cut through the noise, refocus on what matters, and lead with confidence in the decade ahead.This episode feels like a deep exhale, reminding Clinic Owners that while the industry evolves, the heart of General Practice doesn’t. It’s honest, practical, and quietly motivational, perfect for overwhelmed owners who crave clarity and stability.In this episode of the Scale My Clinic Podcast, you’ll learn:Four factors that define patient loyalty (02:02)How to strengthen your diagnostic instincts and protect the patient–doctor bond when automation takes over the basics (14:31)How to build clinics that patients and teams never want to leave (28:06)Staying commercially smart amid the larger forces reshaping healthcare (48:47)What real alignment looks like and how to create a culture that’s ready for both disruption and growth (59:14)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 78 here: Six Hours of Reception Work Done in Thirty Minutes: The AI Fix for GP Admin Overload with Melvin Chen

This episode pulls back the curtain on what’s fast becoming one of the biggest shifts in General Practice: the rise of AI automation in the clinic back office. Dr. Sachin Patel sits down with Melvin Chen, founder of Care GP and creator of Samantha — an AI-powered document allocation assistant that’s helping clinics reclaim hours lost to admin chaos.From the lessons of failed startups to the discipline of solving real-world clinic problems, Melvin shares how his team built one of the first safe, practical AI tools for GPs. You’ll hear how he shadowed receptionists, mapped their workflows, and turned frustration into innovation, and why solving the right problem, not just building the right product, is what defines real success in healthcare tech.This conversation goes far beyond software. It’s about the future of General Practice, freeing humans to do the work only humans can do, and building scalable systems that protect both revenue and wellbeing.If you’re a Clinic Owner or Practice Manager wondering how to actually use AI to lighten your load without losing control, this episode will show you what’s possible (and what’s already happening).In this episode of the Scale My Clinic Podcast, you’ll learn:How AI is already transforming the admin backbone of General Practice (00:00)Why you should first find the painful problem worth solving before building the product (06:30)How neglected paperwork can cost clinics far more than they realise (11:50)Inside ‘Samantha,’ the AI that’s changing General Practice forever (14:20)How AI and humans work together in healthcare (26:44)ABOUT MELVIN CHENMelvin Chen is the CEO and Founder of Care GP, a Sydney-based company on a mission to enable the first generation of Superintelligent healthcare clinics. Care GP helps GP clinics grow their business without growing their admin team, using AI-driven solutions that boost efficiency and profitability. Since launching 6 months ago, Care GP has achieved 140% average monthly usage growth, serves over 150 GP clinics, and reached profitability with zero customer churn.The company’s first AI agent, Samantha, automates medical document workflows - saving clinics 4.3 hours of admin time daily and reducing errors. Its second AI agent, Veronica, acts as a voice-based receptionist, managing bookings and patient inquiries.Care GP reports an 85% pilot-to-customer conversion rate and aims to onboard 1,500 new customers by December 2026. Backed by Blackbird Ventures, one of Australia’s top VC firms, Care GP is scaling its Agentic AI technology nationwide. With over 15 years of global business-building experience - including a $1.5B NASDAQ IPO exit, he brings deep expertise in AI, healthcare, and high-impact leadership. Melvin has been listed on the prestigious Forbes 30 Under 30 list and is determined to revolutionise healthcare through technology, customer obsession, and intentional innovation.WHERE TO FIND MELVIN CHENWebsite: https://www.caregp.com.au/ LinkedIn: https://www.linkedin.com/in/melvinchen/ P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 77 here: 90% Bulk Billing, 0% Profit? The ‘Free GP’ Traps Every Owner Must Avoid

General practice is under pressure — and unless you act now, ‘free’ could cost you everything.”In this episode, Dr Sachin Patel unpacks the real story behind the November 1st Medicare changes — and what they mean for the future of your practice. With government funding lagging, rebates shrinking, and costs rising faster than ever, Clinic Owners across Australia are facing one question: How do I stay viable without burning out?Dr Sachin reveals why “free” is never truly free — and how bulk billing incentives, MyMedicare registration, and rebate reductions could quietly erode your clinic’s autonomy if you’re not strategic. More importantly, he lays out the three principles every Clinic Owner must master right now: mitigating risk, designing smarter clinical days, and making deliberate trade-offs that protect your financial future.This isn’t theory. It’s a grounded, practical roadmap built on real-world experience from hundreds of private Clinic Owners across Australia who’ve transformed their practices through Scale My Clinic. If you’ve been worrying about viability, struggling with costs, or wondering how to plan for these changes, this episode is your playbook for scaling smarter.In this episode of the Scale My Clinic Podcast, you’ll learn:The harsh truth about funding and viability, how General Practice is being systematically underfunded, and what that means for Practice Owners (00:49)What the November 1st Medicare changes really mean for you and how they’ll reshape General Practice economics (05:38) How clinic owners evolve from doing everything themselves to building a business that runs profitably without them (and how to identify where you sit right now) (10:00)  Why “free” can destroy value in healthcare (15:00) How to future-proof your practice by planning smarter, reducing dependence on rebates, and protecting your income without compromising care (22:02) P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]

If you’ve ever thought, “I’ll sort out the legal stuff later,” this conversation is your wake-up call.In this episode, Dr Todd Cameron sits down with Sarah Bartholomeusz, founder of You Legal, to unpack what every Practice Owner must have in place to safeguard their clinic (and their sanity).From privacy policies and practitioner agreements to payroll tax pitfalls and partnership planning, Sarah breaks down the real-world legal essentials that protect your business, your reputation, and your future.This isn’t just about avoiding trouble. It’s about creating a strong, scalable foundation so you can grow your practice confidently. Whether you’re just starting out or preparing to exit, you’ll walk away with practical steps to future-proof your clinic and lead like a pro.In this episode of the Scale My Clinic Podcast, you’ll learn:How to build a legally protected practice that puts patients first (00:57)5 essential legal documents every clinic must have (03:52)Why copy-paste contracts could put your business at legal risk (10:14)Spotting the warning signs that turn contractors into employees in the eyes of the law (16:02)How to future-proof your clinic with regular legal check-ups (25:54)Legal strategies for growth, succession, and exit (28:32)How to design a business that fits your life and build the solid legal foundations that support sustainable growth and balance (45:22)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 75 here: The Hidden Price of Resilience: How Adversity Shapes GP OwnersABOUT SARAH BARTHOLOMEUSZSarah Bartholomeusz is the Founder of You Legal, a modern law firm that helps healthcare business leaders protect their practices so they can focus on their impact. With over 20 years of experience, she specialises in corporate and commercial law, workplace relations, privacy, and M&A. Sarah’s legal career began in top-tier litigation before moving into governance roles with major ASX-listed companies. In 2013, she launched You Legal to deliver expert legal services in a more accessible and flexible way. She’s a Telstra Business Women’s Award winner, TEDx speaker, and author of Growing a Medical Practice. Sarah also serves as Governance Chair for the Entrepreneurs’ Organisation (APAC) and chairs the Catalyst Foundation board.WHERE TO FIND SARAH BARTHOLOMEUSZYou Legal website: https://youlegal.com.au/Sarah’s biography: https://youlegal.com.au/our-team/sarah-bartholomeusz Elevated governance website: https://www.elevatedgovernance.com.au

Clinic ownership can feel like an uphill climb: financial strain, staff challenges, uncertainty, burnout. This conversation invites you to see those pressures differently - as catalysts for growth, empathy, and clarity. In this episode, Dr Sachin Patel and Dr Todd Cameron unpack the hidden leadership lessons behind adversity and how the experiences that test us most often become the foundation of sustainable, values-driven success.Through honest, personal storytelling, they explore what it means to lead under pressure, make hard decisions, and keep showing up, especially when no one else sees the full weight you’re carrying.They discuss how adversity sharpens emotional intelligence, why “people-pleasing” can quietly sabotage your leadership, and how to move from reacting to life’s challenges to consciously leading through them.By the end, you’ll feel seen, encouraged, and reminded that the challenges you face aren’t a sign you’re failing. They’re the very things preparing you to become the kind of leader your clinic truly needs.In this episode of the Scale My Clinic Podcast, you’ll learn:How to stop seeing adversity as something to survive, and start seeing it as a leadership advantage that sharpens your focus and empathy (00:00)How early conditioning shapes the way you lead (04:40)Channeling adversity into purposeful growth rather than overdrive (16:30)How self-awareness helps you communicate better, make clearer decisions, and lead with confidence (21:35)How to create psychological safety, encourage open dialogue, and help people think critically instead of react emotionally (24:50)How influence is built by listening deeply, calling out what’s wrong respectfully, and modelling the kind of integrity you want your team to follow (46:20)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 74 here: The Quadruple Whammy That Could Gut GP Practices; And How Owners Can Fight Back

Clinic Owners, brace yourselves. November brings a quadruple whammy that could hit your practice hard — slashed mental health item numbers, an influx of bulk billing clinics, hidden risks with MyMedicare, and the inevitable pushback from GPs facing income drops. In this episode, Dr Todd Cameron and Dr Sachin Patel break down what these changes really mean for your practice, your patients, and your bottom line. More importantly, they show you how to get on the front foot so you’re not left scrambling when the financial and emotional pressures start to pile up.If you’re running a mixed or private billing practice, this conversation is your wake-up call. You’ll learn where the biggest risks lie, why “waiting to see” what others do is the worst strategy, and how you can proactively lead your team, protect your billings, and avoid the burnout trap.This isn’t about doom and gloom. It’s about getting prepared. The Clinic Owners who act now will thrive, while others are left wondering what just happened.In this episode of the Scale My Clinic Podcast, you’ll learn:Why the removal of key mental health items (2712 and 2713) disproportionately impacts female GPs and their patients (02:41)How corporates flooding the market with Universal Bulk Billing clinics will affect patient demand, GP decision-making, and appointment books in mixed/private billing practices (09:32)The hidden risks of MyMedicare and the strategies you need to protect patient continuity and practice revenue (16:18)The quadruple whammy hit all at once and why practices without a plan could face existential risk (21:06)Future-Proofing with Project X to put practices back in control (27:12)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 73 here: If It All Falls Apart Without You, That’s Not a Team. It’s a Trap

Running a clinic shouldn’t feel like constant firefighting, yet so many Practice Owners find themselves trapped in chaos, tolerating mediocre standards, and carrying the weight of accountability alone. In this episode, Dr Sachin Patel and Dr Todd Cameron unpack why teams fail to meet expectations, how leadership missteps fuel the chaos, and what Clinic Owners can do to create a culture of clarity, accountability, and calm.From the hidden cost of tolerating “good enough,” to the crucial difference between collaboration and consensus, this conversation shines a light on the systems and leadership practices that either hold clinics back or propel them forward. You’ll walk away with practical strategies to reset standards, delegate effectively, and build the kind of high-performance team that gives you back time, energy, and peace of mind.If you’re a Clinic Owner who feels trapped in chaos or frustrated by underperforming teams, this episode will give you the clarity, tools, and confidence to lead differently, and scale faster, smarter, and with far less stress.In this episode of the Scale My Clinic Podcast, you’ll learn:Why accountability starts with you as the Clinic Owner (01:25)Tell-tale signs that your practice is normalising dysfunction and why this mindset prevents calm, consistent patient care (05:31)Building accountability structures so you’re not carrying the load alone (13:28)Making leadership decisions so your team stays aligned even when not everyone agrees (23:52)Delegating without slipping into micromanagement or abdication (28:01)Creating a high-trust partnership with your PM to transform your clinic in 6–18 months (36:15)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 72 here: The GP Recruitment Crisis: How One Clinic Turned a 6-Week Waitlist into a Hiring Engine with Julie Thomson

Scaling a clinic is never just about adding more rooms or doctors. It’s about building systems, attracting the right team, and aligning leadership to drive sustainable growth. In this episode, Julie Thomson, Practice Manager and partner at Yeppoon Family Practice, shares actionable strategies for growing a multi-site clinic while solving the toughest challenges owners face: recruitment, inefficient processes, and leadership alignment.If you’re a GP or Clinic Owner ready to scale smarter, streamline your operations, and lead with confidence, this episode will give you concrete takeaways to implement immediately.Listen and learn how to turn your clinic into a high-performing, scalable business that works for you, your team, and your community.In this episode of the Scale My Clinic Podcast, you’ll learn:Approaching Practice Management with a fresh perspective that identifies hidden opportunities (00:00)Strategically expanding or merging clinics to increase value and meet community demand (04:02)How to transform recruitment into a predictable process that attracts and retains top talent (08:12)How to systematise operations across multiple sites without losing the personal touch (12:47)Aligning your leadership team and ownership group to accelerate decision-making and long-term growth (17:41)Positioning yourself to take ownership, increase the practice’s value, and secure your future in healthcare leadership (30:06)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 71 here: Most GPs Get This Wrong: The Must-Know Truth Before You Buy or Build with Ronnie Earl

When GPs take on property development as part of their clinic growth strategy, the rewards can be massive - but so can the risks.In this episode, Dr. Todd Cameron sits down with Ronnie Earl from Optima Health Group to unpack the five biggest mistakes Practice Owners make when developing their own clinic property.From missing due diligence to failing to plan far enough ahead, Todd and Ronnie dive into the traps that can derail your project and, more importantly, what you can do to stay in control.If you’ve ever thought about building, leasing, or expanding your own clinic, this conversation will save you time, money, and stress.In this episode of the Scale My Clinic Podcast, you’ll learn:Why relying on “DIY expertise” in property development is a costly trap (03:23)How lack of due diligence can leave you with expensive dead-ends (10:06)Why planning three to five years out is non-negotiable (16:44)The critical role of knowing your numbers and how this separates successful Practice Owners from the rest (25:33)How to shift risk off your shoulders and onto the experts who should be carrying it (38:42)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 70 here: How To Make Universal Bulk Billing Work (Without Burning Out)

Bulk billing got you rattled? In this episode, Dr Sachin Patel and Dr Todd Cameron turn the tables on the November 1 bulk billing changes and ask: What if you built a clinic model that actually thrives under universal bulk billing, without six-minute medicine, without burnout, and with 10 weeks off a year?Dr Sachin lays out a rocks-first appointment architecture (CCMPs, health assessments, DMMRs, then consults), while Dr Todd stress-tests the numbers for an MMM1 metro clinic: 4 days a week, ~30 patients/day, 42 weeks/year, strong continuity, nurse-led systems, tight MBS compliance - netting attractive GP earnings and a sustainably paced job.If you’re a Practice Owner who wants a calmer, more profitable clinic that still delivers exceptional access and preventative care, this is your blueprint. Learn how to curate your patient panel, operationalise nurse-driven care, and turn “threat” into opportunity (plus practical steps to get your team on board!).In this episode of the Scale My Clinic Podcast, you’ll learn:How to design your day in reverse to avoid six-minute medicine and fatigue (03:09)Planning your leave up-front and collaborating on coverage to protect continuity (07:15)How to curate a 1,000-patient panel with mutual commitment to drive outcomes and revenue (09:47)Why continuity beats volume for revenue and sanity (15:29)The numbers stack in MMM1 with a 4-day week so billings and pace remain sustainable (21:01)Why nurse-led systems + MBS rigour should be non-negotiable (24:04)Watch the Practice Success Blueprint TrainingThe proven roadmap GP Owners use to grow profits, reclaim time, strengthen teams, and protect their legacy: https://smc.expert/practice-success-blueprint-pcP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 69 here: The 60-Consult Myth: Work Smarter, Not Harder in Your Clinic

Many GPs are stuck seeing 50 to 60 patients a day, convinced it’s the only way to stay profitable. But that high volume comes at a serious cost, burnout, compliance risk, and a clinic that can't scale. In this episode, we bust the 60-consult myth and share a smarter model.In this episode Dr Todd Cameron and Dr Sachin Patel reveal why chasing volume is burning out GPs, and how a sustainable, low-volume model can actually lead to greater profitability, clinical safety, and work-life balance.Whether you’re a practice owner worried about your high-volume doctors, or a GP who feels trapped by the demand to “see everyone,” this conversation will open your eyes to new ways of working that are safer, more profitable, and far more sustainable.In this episode of the Scale My Clinic Podcast, you’ll learn:The biggest risk of 60-consults a day (05:35)How higher patient volumes increase clinical and medico-legal risk (08:42)The mindset shift GPs need to reclaim energy and income (17:05)How to prune your patient list and create space (21:56)What a 30-patient day really looks like (29:47)Why owners must lead the change before burnout hits (36:56)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 68 here: You’ve Built This Clinic, Now You Might Be the One Holding It Back with Emily Yvon Carroll

Clinic owners often think the answer is to work harder, take on more, and push through the overwhelm. But what if you are the reason your clinic has hit a ceiling?In this episode, Dr Sachin Patel talks with Dr Emily Yvon Carroll — GP, practice owner, and Project X coach — about the tough truth most owners don’t see: sometimes we are the bottleneck in our own business.Emily shares her journey from struggling clinic owner to confident leader, and the key lessons she’s learned coaching hundreds of Practice Owners through Scale My Clinic’s Project X program.You’ll hear why information alone doesn’t fix your problems, why avoiding hard conversations with staff only makes things worse, and how shifting your mindset can transform your practice.If you feel stuck, exhausted, or frustrated that your clinic isn’t delivering the lifestyle, impact, or income you expected, this conversation will show you how to step out of your own way and create lasting change.In this episode of the Scale My Clinic Podcast, you’ll learn:Why more information won’t fix your clinic problems (03:58)The hidden cost of avoiding hard conversations with staff (05:41)When admin chaos is really a leadership issue (10:31)How perfectionism might be keeping your clinic stuck (16:37)The surprising breakthrough that comes from tough conversations (18:13)Why clinic ownership feels lighter when you stop doing it alone (29:20)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 67 here: The November Choice: One Decision That Will Define Your Practice for the Next Decade,

With major Medicare bulk billing reforms landing this November, clinic owners face a critical decision: go all-in with universal bulk billing or double down on a premium model. In this episode, Dr Sachin Patel and Dr Todd Cameron unpack the real implications of the government’s triple bulk billing incentive, including compliance traps, recruitment challenges, and the long-term financial consequences. Whether you’re considering switching, staying the course, or finding a middle ground, you’ll get practical strategies to protect your margins, retain your autonomy, and position your clinic for sustainable growth. If you’re feeling the pressure and need clarity before the changes hit, this conversation is a must-listen.In this episode of the Scale My Clinic Podcast, you’ll learn:Understand the triple bulk billing incentive and its real obligations for GPs and clinics (00:31)Why bulk billing impacts service quality and how price and quality positioning affects your business model (05:47)The hidden costs: compliance risks, admin overload, and shrinking margins over time (12:51)Patient behaviour shifts when you move to bulk billing (18:16)How to strengthen a premium billing model (27:14)Four domains to differentiate your clinic (33:15)P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 66 here: He Wasn’t a GP But He Used the Clinic’s Cash Flow to Build a Property Empire

Your clinic pays the bills, but does it build your future?In this episode, Dr. Sachin Patel sits down with Dr. Phil Brown, chiropractor, Clinic Owner, and now property strategist for health professionals, to unpack the difference between building income and building assets.Phil shares the raw truth of starting from scratch - grinding through 12-hour shifts, renovating his first clinic at night, and going five years without a holiday. But more importantly, he reveals how that hustle evolved into smart business plays, leveraged property decisions, and a practice that now runs without him.You’ll learn how to turn your clinic into a cash-flow engine that funds real wealth, sidestep the cultural pitfalls that often trip up non-GP owners, think like an investor without losing your clinical edge, and avoid the costly property mistakes most time-poor professionals make.If you're a Clinic Owner chasing the next hire, the next location, or the next 10% growth, this conversation will push you to zoom out, think strategically, and ask: What am I actually building here? In this episode of the Scale My Clinic Podcast, you’ll learn:How to scale without stalling by mastering cash flow, avoiding hiring traps, and spotting the hidden issues that quietly kill growth (01:37)Turning your clinic’s cash flow into appreciating assets, and why owning income-producing property is the real path to financial freedom (13:29)How to shape culture even if you’re not on the floor every day (19:16)What to buy, what to avoid, and how to think about real estate like a long-term asset builder (28:07)The wealth compounding principle and why waiting costs more than acting (33:04)If you're ready to scale smarter, not just faster, this conversation delivers a masterclass in mindset, money, and meaningful growth.ABOUT PHIL BROWNPhil Brown is a Melbourne Buyers Agent who uses his vast experience in both the medical/allied health and property industries to help medical professionals who are time poor, but are interested in property investment. At My Property Goals they help find, assess, and purchase property specific to the needs of their clients.WHERE TO FIND PHILIP BROWNWebsite: www.mypropertygoals.com.au Instagram: https://www.instagram.com/mypropertygoals.com.au/ P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 65 here: 100% of Billings, 0% of Freedom: Why GP ‘Ownership’ Isn’t What You Think

Most Practice Owners are chasing 100% billings and it’s killing their business value. In this episode, Dr. Todd Cameron and Dr. Sachin Patel unpack the real cost of legacy thinking and why retaining a high percentage of your own billings may be the worst financial move you can make.We dive deep into the mindset that limits scale, traps owners in the daily grind, and erodes long-term wealth. You’ll learn how to stop thinking like an income generator and start thinking like a true business owner. Todd and Sachin share real stories, shocking valuations, and game-changing mindset shifts that could save you literally — millions.This is one of those episodes you’ll want to listen to twice, notebook in hand.In this episode of the Scale My Clinic Podcast, you’ll learn:The costly illusion of 100% billings (01:06)The difference between owning a high-income job and owning a scalable, valuable business, and how simple shifts can unlock 7-figure equity (03:21)How legacy partnership models block leadership development, team culture, and strategic growth (10:52)What actually creates the kind of team culture today’s GPs are looking for (16:48)How to break free and restructure for real growth so your model works for the next 10 years (19:34)Ready to stop capping your income and start scaling your clinic?Let’s find the hidden opportunity in your practice. Book a Growth Call with our team and let’s uncover where scale, profit, and time freedom are hiding in plain sight.P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 64 here: The Clinic Was Running Well —Then This Business Manager Raised the Standard for Everyone

Ever wondered how a fresh perspective can transform your clinic from good to great? In this episode, Karlea Wootton, Business Manager at Townsville and Suburban Medical Practice, shares her journey of shifting from a high-performance banking environment into managing a bustling GP clinic. Karlea reveals her powerful strategies for implementing structured accountability, prioritising tasks for maximum impact, and cultivating a culture of excellence that boosted team morale, enhanced patient satisfaction, and increased revenue. In this episode of the Scale My Clinic Podcast, you’ll learn:Leveraging transferable skills to unlock innovation and solve practice challenges faster (00:36)Identifying the work that actually move the needle and ensure meaningful progress (07:18)Why honest, timely feedback is the secret to good leadership, team momentum, and trust (11:55)Shifting the team's focus to outstanding patient experiences beyond clinical care (25:42)How to confidently price and bill based on value for practice sustainability (30:43)What it takes to make sure your team scales with you (39:13)Perfect for clinic owners and managers overwhelmed by the challenge of balancing growth with team wellbeing, this conversation is a blueprint for sustainable clinic success.ABOUT KARLEA WOOTTONKarlea Wootton is the Business Manager at Townsville & Suburban Medical Practice (TSMP) and the 2023 TBWC Corporate Business Woman of the Year. With over 20 years of leadership experience, including a strong background in banking and finance, she now leads a dedicated team delivering quality healthcare to the Townsville community. Known for her integrity, strategic thinking, and customer-first approach, Karlea is passionate about empowering people and exceeding service expectations.WHERE TO FIND KARLEA WOOTTONWebsite: www.tsmp.netLinkedIn: https://www.linkedin.com/in/karlea-wootton-0a317213b/  P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 63 here: Golden Handcuffs: How “Success” Is Secretly Trapping GP Owners

Is your clinic’s success secretly holding you back?In this episode, Sachin and Todd unpack the deceptive grip of the "golden handcuffs" - the kind of success that seduces you into staying stuck, even while you tell yourself you're doing well. If your clinic’s growth has plateaued, if decisions bottleneck at you, or if you’re exhausted being the glue that holds everything together, this conversation will hit home.You’ll learn how to recognise when your own success is keeping you stuck, shift your leadership habits to create freedom instead of friction, delegate without disaster, inspire your team to step up, and make the critical mindset shift from clinician to scalable business leader.From confronting the illusions of past success to giving your team the space to fail, grow, and step up, this episode is a wake-up call and roadmap all in one.In this episode of the Scale My Clinic Podcast, you’ll learn:How past success becomes a silent trap and why doing more of what used to work might be the exact thing holding you back (00:19)The 3 Futures Framework and how only one path leads to exponential growth (01:07)The hidden cost of being the decision-maker for everything (05:07)Why delegation fails most of the time and how to do it in a way that actually works (06:53)What to do when your team isn’t rising to the occasion, plus the single most powerful leadership reset move you can make (14:33)The internal transformation from GP to scalable leader that must happen if you want new results (20:54)If you’re ready to move from “busy and burned out” to “strategic and scalable,” this is your episode.P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 62 here: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late

Cass Quilty didn’t inherit a thriving business. She bought a broken one, with one GP, ugly signage, and zero margin for error. What followed is the kind of ownership story few people talk about: locum disasters, cash flow gymnastics, and late-night imposter syndrome. But also, the step-by-step rebuild that turned her clinic into a 7-GP success. If you’ve ever thought, “This is too hard,” this episode proves you’re not alone, and shows how to fix it.In this episode, Dr. Sachin Patel sits down with Cass Quilty, Non GP Owner, Practice Manager and Nurse of Forest Hill Family Clinic, who brings the raw, real, and refreshingly practical story of buying and scaling a struggling practice into a thriving, seven-GP powerhouse. Cass shares her early days - paint fumes, flyer drops, and all - as she rebuilt a business that had lost its soul. They dive into what it really takes to turn around a clinic, how she mastered recruitment and retention with culture as her secret weapon, and the underrated power of follow-up in securing growth opportunities. From cash flow scrambles to winning the GP lottery with a walk-out from a rival clinic, Cass shows us that persistence plus strategy beats perfect timing every time. In this episode of the Scale My Clinic Podcast, you’ll learn:How to assess a struggling clinic’s real potential, negotiate smart to reduce risk, and create your five-year plan for turnaround, even when the numbers look bleak (00:30)The first-year rebuild plan that keeps your doors open and your team loyal (09:36)Why buying patients beats posting ads and how to recruit GPs that stay (16:07)How the right coaching structure can unlock consistency, clarity, and confidence (22:46)How to create scalable revenue streams that keep growth steady and sustainable (44:57)Whether you're at the edge of burnout or on the cusp of expansion, this one’s for every Practice Owner who’s ever thought, “There’s got to be a better way.”ABOUT CASS QUILTYCass Quilty is passionate about supporting GPs and creating flexible, efficient work environments in primary care. As the Practice Manager at Forest Hill Family Clinic, she has a proven track record in successfully establishing, managing, and merging clinics. Cass uses tools like Cubiko to gain data-driven insights, helping her team deliver high-quality chronic disease management and patient care. She’s always exploring new opportunities and partnerships within general practice.WHERE TO FIND CASS QUILTYLinkedIn: https://www.linkedin.com/in/cassquilty/ Website: https://www.foresthillclinic.com.au/about/P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 61 here: The P&L Doesn’t Lie: Why Financial Clarity Is the Foundation of Freedom

You didn’t start your clinic to become a numbers person, but here you are.If finances feel like a foreign language, you’re not alone. Let’s get real about the fear, confusion, and overwhelm behind the P&L, and how to build clarity without needing an accounting degree.In this episode, Dr. Todd and Dr. Sachin tackle one of the most avoided (and most essential) topics for Practice Owners: your numbers. They strip away the fear, overwhelm, and mystery around financial clarity. If you’ve ever said “My accountant handles it” or felt a knot in your stomach opening Xero, this conversation is for you.You’ll learn why outsourcing your financial visibility is one of the most dangerous things you can do as a Practice Owner, and how to take back the driver’s seat. Learn what to measure, how often, who should be involved, and how to build a rhythm that makes profitability part of your leadership DNA.We’re unpacking the real reason your P&L statement is more powerful than your stethoscope when it comes to scaling.In this episode of the Scale My Clinic Podcast, you’ll learn:Why dodging your numbers leads to poor decisions, missed opportunities, and a constant feeling of chaos (00:47)The difference between tax reports and management reports, and how real-time numbers give you the power to lead and scale with confidence (04:27)How to work with your bookkeeper to make your financial reports actually useful (11:53)How to build a financial rhythm that creates visibility, accountability, and forward momentum (14:15)Practical first steps that will move you from reactive and confused to proactive and profitable (23:13)This is about more than balance sheets. It’s about owning your freedom, funding your vision, and building a business that can scale. Financial clarity isn’t just for the accountants. It’s the superpower of every successful Practice Owner.If financials make your eyes glaze over (or your stomach drop) you’re exactly who needs to hear this.P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 60 here: Buying the Wrong Practice Will Break You — Here’s How to Spot It Before It’s Too Late

Buying a clinic should fast-track your freedom and growth—not trap you in years of stress, debt, or regret. Yet many Practice Owners unknowingly sign up for deals that derail their vision of a thriving, high-performing clinic.In this episode, Dr. Sachin Patel and Dr. Todd Cameron expose the behind-the-scenes tactics that make clinics look more profitable than they actually are—and the red flags every GP owner must know before signing on the dotted line.Whether you're thinking about buying your first clinic or preparing to sell, this episode will give you the clarity and confidence to make smart, strategic moves that support your long-term goals.In this episode of the Scale My Clinic Podcast, you’ll learn:How to assess if a practice is financially worth buying (01:20)Tactics used to artificially inflate profitability to mislead even experienced professionals (03:35)Key questions that protect buyers from bad deals (11:45)How to build your A-team of advisors—and what to ask them (19:21)How to spot red flags and avoid million-dollar mistakes (28:10)This is the essential reality check every GP needs before buying or selling a clinic. If you're preparing to make one of the biggest decisions of your career, grab a pen—you’ll want to take notes.P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 59 here: If You Can’t Recruit a GP, Listen to This with Claire Ponsford from Wavelength Medical Recruitment

Recruiting doctors isn't just hard. It’s an art form. And if you’re feeling like the whole game is stacked against you, you’re not alone. From the outside, it can feel like every great GP is already taken. But what if recruitment wasn’t a panic response but a built-in strength of your practice?In this episode, we dive deep with Claire Ponsford, Co-Founder and Director at Wavelength International, to get a front-row seat to what actually works in doctor recruitment (and what quietly drives them away). If you want to scale without scrambling for locums or bleeding staff through the back door, this one’s for you.You’ll walk away knowing exactly what to shift in your approach to become a practice that attracts (and keeps) quality GPs.In this episode of the Scale My Clinic Podcast, you’ll learn:Strategies thriving clinics use to stand out and build a steady pipeline of candidates (02:17)How leading practices think beyond the contract and into culture fit (04:19)What factors tip the decision for most doctors when choosing a clinic, and how your practice can stand out, even in a tough location (09:28)Why great GPs stay 3+ years and why loyalty isn’t built with contracts, but culture (16:02)Tips on what to do between offer and arrival, and why the first 2 weeks matter more than you think (20:05)How to prep your clinic for international hires and build a smoother transition process (28:30)Being seen, staying proactive, and building authentic relationships — that’s how clinics scale their team sustainably. Tune in and rethink your recruitment strategy through the lens of what truly works.Listen now to make recruitment your superpower, not your sore spot.ABOUT CLAIRE PONSFORDClaire is co-founder and owner of Wavelength International. With a proud 25-year history, Wavelength has one of the largest and longest-standing medical recruitment teams in Australia, offering both permanent and locum recruitment services in all specialties and seniorities. Claire is also a shareholder and Board Director in an Australian telehealth business.With a background in Health Sector Human Resources management and medical workforce planning in both the UK and Australia, Claire is passionate about sourcing, attracting, onboarding and retaining talent. Having grown Wavelength from two to 100 staff, she also has first-hand experience of some of the challenges of hiring for growth and the benefits of choosing the right people to join your team.WHERE TO FIND CLAIRE PONSFORDLinkedIn: https://www.linkedin.com/in/claire-ponsford/ Website: https://wave.com.au/ P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 58 here: The $750K Misdiagnosis That’s Quietly Killing Your Practice Dream

A lot of Practice Owners think their biggest hurdle is hiring a GP. But what if that’s just the surface symptom of a much deeper business issue? In this episode, Sachin and Todd dismantle the myth of the “quick fix GP” and reveal what’s really going on when you feel stuck, overwhelmed, and out of options.This conversation doesn’t just call out the problem. It gives you a smarter way to think, act, and move forward. If you’re serious about scaling, this is a must-listen.In this episode of the Scale My Clinic Podcast, you’ll learn:How chasing a single hire masks more serious business issues, and how this mindset can stall growth, erode profit, and delay your goals (00:01)How to spot blind spots in your culture and retention before they cost you (07:21)Differences between outsourcing, hiring, or building the knowledge yourself, and what each approach actually requires if you want real results (11:29)The art of asking better questions to unlock better decisions (24:00)How to identify root causes and create business systems that scale (29:32)A practical framework to stop spinning your wheels, shrink your workload, and create focused time for strategic growth (36:35)You can’t solve a problem you won’t acknowledge. This episode offers the clarity, confidence, and call to action you need to finally get unstuck. Whether you’re one hire away or many, it’s time to stop waiting and start building the kind of business that earns back your time, profit, and peace of mind.Listen now. Your future clinic, and future self, will thank you.If you haven’t listened to our previous episode talking about Burnout, Betrayal, and the $1 Sale with Dr Nerida McDonald, go back and check out Episode 57. P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous episode? Listen to Episode 57 here: Burnout, Betrayal, and the $1 Sale with Dr Nerida McDonald

Running a clinic is rarely a straight line, and sometimes, your biggest wins are hiding inside your hardest decisions.In this episode, Dr. Nerida McDonald shares how an accidental entry into ownership taught her the most brutal and brilliant lessons of business. From escaping a misaligned partnership to rebuilding from scratch (twice), she reveals what it really takes to evolve from a stressed-out solo owner to the proud architect of a thriving, future-proofed clinic.Whether you're stuck in a clunky co-ownership model, juggling burnout, or thinking about scaling smart without losing your soul, this one’s got what you need to hear.In this episode of the Scale My Clinic Podcast, you’ll learn:Structural warning signs to look for before you commit to Practice Ownership (00:40)How to build a team where every doctor, manager, and receptionist rows in the same direction (17:46)Decision-making filters that matter when choosing a site (24:14)Why the same systems that got you “here” won’t get you “there” (32:07)How to evaluate risk, secure the right lease deal, and offset rising costs by activating underutilized revenue streams (43:16)Structuring your team so you’re not holding everything together (56:09)How to “retire” from low-leverage roles while holding on to the parts of the job that energize you (01:03:20)Leveraging awards as a tool for growth, visibility & reflection (01:05:28)The ownership mindset shift from survival to strategic scaling (01:11:00)You’ll walk away with a clearer picture of how real practice transformation happens (and how to start your own).ABOUT DR NERIDA MCDONALDGP, Founder and Owner of Walker Street Doctors, a ten-GP strong, award-winning, private general practice in the heart of North Sydney. Delivering excellence in Primary Healthcare to the patient base of North Sydney and beyond. Also a wannabe runner and vegetable gardener.WHERE TO FIND NERIDA MCDONALDFacebook: https://m.facebook.com/nerida.mcdonald.355 Website: https://www.walkerstreetdoctors.com.au/blogs/our-team/dr-nerida-mcdonald P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 59 here: One Payroll Mistake Away From Disaster: The HR Trap That Could Sink Your Practice

You can be running a good practice, serving your patients, and building your team, and still be sitting on a ticking time bomb when it comes to HR. It’s not always the dramatic issues that do the damage. It’s the small, silent oversights that compound over time and take a toll on your bank account, your team’s morale, and your clinic’s long-term value.In this episode, we’re joined by George Sotiris, an HR compliance expert with deep experience inside healthcare. We talk through the hidden landmines that most practice owners miss when it comes to contracts, culture, compliance, and how your team actually operates day to day.If you’ve ever wondered whether your HR house is really in order, this conversation is your wake-up call.In this episode of the Scale My Clinic Podcast, you’ll learn:HR blindspots and why your assumptions about “common sense” don’t hold up when it comes to compliance (00:25)How having airtight contracts and clear award interpretations can protect your practice (10:08)What to review now if you ever plan to exit or bring on new owners (16:31)The top 3 HR compliance gaps most owners miss (until it’s too late) (27:27)How to set up your clinic to protect your people and your brand (38:28)Listen in to hear how small missteps can cost more than money, and what to do now to protect your practice later.ABOUT GEORGE SOTIRISGeorge Sotiris is the Founder and Director of HR in Health, a leading provider of proactive HR solutions and support to the health industry nationwide. With a career spanning over 15 years, George has established himself as a Workplace Relations Specialist dedicated to serving the unique needs of healthcare practices.Driven by his genuine appreciation for the challenges inherent in healthcare HR management, George founded HR in Health in 2018. Since its inception, the organisation has been committed to empowering practices with the knowledge and tools needed to navigate complex employment issues and build robust systems for fostering better workplaces.George firmly believes that the success of any practice hinges on strong employment foundations and accountability at every level. By simplifying intricate staffing disputes and offering comprehensive education on HR best practices, George, and his team at HR in Health strive to make a tangible difference in the health industryWHERE TO FIND GEORGE SOTIRISWebsite: https://hrinhealth.com.au/ LinkedIn: https://www.linkedin.com/in/george-sotiris-b1a66852/Book Now: Meeting with George Sotiris P.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 55 here: CCM Is Coming: Will Your Clinic Collapse or Adapt?

With major changes rolling in, Practice Owners are facing a moment of reckoning: stick with outdated systems, or evolve fast. This episode is your inside look at what’s changing in chronic care management, how to lead your clinic through it, and how to make sure your team isn’t just coping, but thriving.We break down the real impact of the new CCM billing rules, the practical models that actually work in lean, resource-stretched clinics, and the team conversations you need to be having right now. If you’re a GP or Clinic Owner trying to scale sustainably without getting lost in compliance chaos, this is the episode for you.In this episode of the Scale My Clinic Podcast, you’ll learn:What’s replacing CDM and how to stay compliant in 2025 (0:00:32)  How your appointment lengths, billing decisions, and team handoffs will need to adapt under the new structure (0:05:03)Exploring realistic models that balance efficiency with patient care, including health coaching-style nurse consults and high-leverage telehealth setups (0:06:48)The economics of GP time, how to think about nurse productivity, and what the funding changes really mean for your bottom line (0:14:40)New requirements for MyMedicare and allied health collaboration (0:23:06)Whether you’re ready to lead from the front or still figuring out your first move, this episode will give you the clarity and confidence to reshape how your clinic delivers chronic care, profitably, sustainably, and with purpose.ResourcesLive Workshop - CDM Fix 2.0 - Final Countdown to MBS ReformsP.S. Whenever you're ready, here are 4 ways we can help you grow your General Practice without burning out:Ask Us Anything (Free Support): Post your toughest Practice question in the SGPO Facebook Group and get answers from us + 1,000 Owners who "get it." [Click here]Sharpen Your Skills: Join one of our regular live workshops. Practical, proven tactics for recruitment, team performance, and profit tailored to Owners juggling it all. [Click to Register]Get the Blueprint: Watch the free Practice Success Blueprint Training; the proven roadmap Owners use to grow profit, reclaim time, build trusted teams, and protect legacy. [Watch Training Now]Explore Working With Us: We partner hands-on with a select group of GP Owners each year. Your free Practice Growth Call is where we'll diagnose your biggest constraint, map next steps, and see if there's a fit to work together. [Click to Book Your Call]Missed the previous Episode?Listen to Episode 54 here: The Harsh Truth No One Tells GP Owners About Building a Dream Practice — Until It’s Too Late