Episode #77: The MSP Decision - Cost, Risk, and Strategic Fit

Managed service providers are often viewed as a way to reduce IT costs, increase coverage, and simplify operations. But the reality is more nuanced. In this episode of The RaaP, Kyle Hall and Kyle Gotzman discuss why MSP selection is becoming a more common priority for mid market, enterprise, and private equity backed companies. They break down what MSPs actually provide, where companies misunderstand the economics, why comparing current IT spend to an MSP quote can be misleading, and what makes the selection process so difficult. The conversation also explores when companies should consider changing providers, how growth and acquisitions can expose MSP limitations, and what good looks like once the right partner is in place.