Episode 8 - Burnout, Communication Mistakes & Confessions

In this penultimate episode of the season, Laura and Leanna dive into a mix of serious industry insight and the chaotic humour that the Horton Hangout podcast has become known for. The episode begins with an important listener question about practice manager burnout in busy dental clinics. Laura shares her experience managing multiple practices and explains why burnout happens, how leadership structures affect it, and practical steps owners can take to support their teams. The conversation then shifts to communication mistakes in dentistry, including filler words like “just”, “quickly”, and “obviously” that can weaken patient conversations. Laura explains how clearer language improves patient confidence and treatment acceptance. Finally, the episode finishes with the fan-favourite Confessions of a Dental Nurse segment – including some truly unforgettable (and hilarious) dental surgery moments. This episode is the perfect mix of real dental practice advice, communication training, and unfiltered dental team stories. If you enjoy the podcast, don’t forget to send in your confessions, banned words, and questions for the next season. Send in your confessions, questions and watch the podcast here https://www.horton-consulting.com/horton-hangout-podcast/ Horton Consulting website https://www.horton-consulting.com/ About us https://www.horton-consulting.com/abo... Laura’s instagram https://www.instagram.com/laurahorton1/ Horton Facebook https://www.facebook.com/hortonconsulting Horton Consulting YouTube https://www.youtube.com/@HortonConsulting Laura Horton Linkedin https://www.linkedin.com/in/laurahorton/ Laura Horton Tik Tok https://www.tiktok.com/@laurahortonconsult Leanna Best Linkedin https://www.linkedin.com/in/leanna-best-042376121/ Leanna Best Instagram https://www.instagram.com/leanna_TCO_coach