Episode 8 : Embracing Technology in Hospitality

Join Kieron Bailey as he sits down with Jim Harris of Western Computer, a seasoned expert in food and beverage software, to explore the evolving role of technology in the hospitality industry. From the impact of smartphones to the rise of AI and robotics, Jim shares insights on how technology is reshaping customer expectations and business operations. Key Topics: The transformation of technology in hospitality over the past 25 years. Building trust with operators through technology. The role of AI and robotics in enhancing customer experience. The importance of seamless tech integration in business operations. Future trends in technology and their potential impact on the industry. Chapters (00:00:00) - Restaurant Talks: Technology(00:00:25) - Jim Harris(00:02:15) - The Big Challenges of Tech in Hospitality(00:09:30) - The Importance of Cost Management in the UK(00:11:09) - Technology in the Hospitality Industry(00:13:59) - How to Deploy AI in Your Business(00:17:30) - Do We Run the Risk of Too Much Tech in Our Business?(00:21:18) - McDonald's Ready to Roll Out Robotic Menu(00:23:01) - How AI is adding value to hospitality(00:29:03) - In the US, How to Network(00:30:21) - What Does the Future Look Like for Agents?(00:36:53) - Jim Toroy on LinkedIn(00:38:03) - Happy Birthday, Karen