Episode 82 - Managing Online Reputation

Online reviews can make or break your fence or deck business—84% of customers trust them as much as personal recommendations.In this episode, Alex Danner breaks down the five key principles for generating consistent 5-star reviews, from creating world-class customer experiences to building a company-wide culture around reputation.You'll learn why "best known beats best every time," the exact script to plant the seed for reviews before a job starts, how to capture reviews on the spot using tools like Zappy cards, and employee incentive ideas that actually work.Plus, discover why 77% of consumers ignore reviews older than three months and what that means for your Google rankings. If you have any questions about your marketing, feel free to reach us out to the Fence & Deck Marketers team on our website deckfencemarketers.com, or search for us on all social media channels including Facebook, Instagram, TikTok and LinkedIn.  We also do monthly webinars so feel free to reach out if you’d like to join those and we’ll email you the Zoom link.