Episode #99: Maria Peiró, People Ops Director, Perk: How Perk Scaled People Ops & Mobility from 200 to 2000 with Self-Serve Systems

How do you handle a 10x increase in employee queries as a company scales? What actually drives the adoption of ticketing systems over Slack and email? How can you build a knowledge base quickly without relying only on experts? How can you stage hiring and relocation before committing fully? In this episode, Paul sits down with Maria, Director of People Operations and Compliance at Perk, where she leads global people operations, payroll, and systems across a 2,000-person organisation spanning Europe and the US.  Maria has built her career around scaling operations in fast-growing environments, with a focus on automation, process design, and post-acquisition integration. Her experience brings together people, data, and systems to create more structured and efficient ways of working.  Together, they explore what it really takes to scale operations from 200 to 2000 employees - from building more structured support models, to introducing self-serve and automation, to rethinking how teams manage growing complexity across regions.  We hope you enjoy :)