Episode three - Implementation of RJC
from Safety and Quality in Action Hosted by Clinical Excellence Commission
In episode three, Nick and Kathryn explore how does responding, learning and improving happen in a restorative, just health culture? Katherine provides practical examples of implementation of RJC in review of incidence guided by the key principles around who was hurt, what do they need, whose responsibility is it to meet those needs and engagement of all stakeholders. Kathryn emphasises the significance of involving both families and clinicians directly involved in the incidents to fully understand why things happened the way that they did. This inevitably enables healing, learning and improvement bridging the gap from work as imagined and work as done. Clinicians and families involved in the incident have a level of insight and understanding that can help generate practical and relevant recommendations and improvement ideas that reflect their experiences. Kathryn highlights how this really ensures clinicians and family do not feel dismissed or are defensive about the incident and we can always learn something when this happens.
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