Episode three - Lesson learnt: Enhancing learning and managing difficult conversations

In the third and final episode of season one, David and Andrea explore key lessons learnt around managing difficult conversations including using reframing and inquiry techniques and to ensure everyone has a voice in the room, even if some of the voices are controversial. Key strategies are discussed around managing difficult conversations and emotions that may surface. This includes the importance of reframing any blaming and establishing shared agreements about how the meeting's going to run, what is acceptable behaviour, and what constitutes being respectful.