Episode two - War on error: Cognitive basis

In episode two, George describes the War on error and emphasises how, rather than trying to eliminate errors, we can focus on eliminating harm from errors. This war on error includes the limitations of cognitive bias which is understood in hindsight. George uses practical examples of systems-thinking and highlights the importance of approaching clinicians with humble curiosity to fully understand the systems they work in. This includes curiosity about why they made the decisions that they made and what seemed really obvious to them at the time looks different with the cognitive biases becoming apparent in hindsight.