Episode two - Why is RJC important?

In episode two, Nick and Kathryn explore the need for a different approach to responding to incidents. Both Kathryn and Nick highlight the emergent properties of complex adaptive systems in health care and the importance of actively changing our culture to better understand and consider these systems when errors occur. This includes a deep commitment to restoration and identifying who is hurt and how the whole of the system is accountable for this. This conversation also highlights the importance of psychological safety of staff and using RJC in supporting all harm caused by incidents including harm to staff. Kathryn describes an example of implementing RJC by addressing the safety and wellbeing of staff and through the concept of a clinician peer support model.