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EPISÓDIO 20 - Patient Experience - parte I episode artwork

Feb 4, 2022 16 min

EPISÓDIO 20 - Patient Experience - parte I

from FOCO NO CLIENTE _ episódio 1 _ Customer Centric Hosted by Pascale Terra Beck da Silva

Se você acha que tratar o paciente de um hospital, uma clínica, um laboratório, como um consumidor de uma loja, um restaurante ou uma universidade é a mesma coisa, precisa rever seus conceitos. Sim, eles também exigem atendimento de qualidade, agilidade, acolhimento,mas há um nível de emoção muito maior envolvido no contexto. A boa noticia é que cada vez mais temos visto cases de Cultura Centrada no Paciente, virarem realidade em players do segmento da saúde. Que bom ! Mas obviamente há espaço para melhorias e oportunidades ainda não atendidas. Confira o podcast. Um papo descontraído sobre Experiência do Paciente, dividido em 3 encontros.

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EPISÓDIO 20 - Patient Experience - parte I

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This episode was published on February 4, 2022.

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