Episodio 58: 9 pilares para tu estrategia de Customer Engagement

from Podcast de CRM con Jesús Hoyos · host Jesus Hoyos

Episodio 58: 9 pilares para tu estrategia de Customer EngagementComo parte de los podcasts y webinars que tengo sobre la pandemia, en este podcast hablo de 9 pilares que tienes que considerar para tener una estrategia y/o roadmap para implementar tu ecosistema de customer engagement.1. Cliente2. Productos y Servicios3. Canales4. Ciclo de Relacionamiento5. Métricas6. Organización7. Gente, Cultura y Destrezad8. Datos9. TecnologíasY menciono la gran necesidad de tener un manejo del cambio con liderazgo ejecutivo, en procesos, en tecnologías y en recursos humanos.El podcast está en:SoundCloud: bit.ly/2LbVEXjSpotify: spoti.fi/2ULXVbmiTunes: apple.co/2GUZgJaPod Link: pod.link/jesushoyoswww.jesushoyos.comwww.cx2advisory.comPodcast de CRM Con Jesús HoyosSupport the show¡Hablemos!Solvis Consulting - servicios de implementación y auditoria de CRM, Omnicanalidad y Datos.Cx2Advisory - servicios de coaching y mentoría de CRM, apoyo a proveedores de CRM como analista independiente e influenciador.Conectemos en LinkedIn.Agenda 30 minutos para ver como colaboramos.

Episode metadata supplied by the publisher feed · Published Jul 26, 2020

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Episodio 58: 9 pilares para tu estrategia de Customer Engagement

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