Episodio 66 - Podcast de CRM con Jesús Hoyos: La definición de Customer Experience

from Podcast de CRM con Jesús Hoyos · host Jesus Hoyos

Episodio 66 - Podcast de CRM con Jesús Hoyos: La definición de Customer Experience¿Qué no es Customer Experience? Tip: No es la encuesta de satisfacción o el NPS o WhatsApp integrado con el customer service. En este episodio explico lo que es y no es la experiencia del cliente desde el punto de vista tecnológico y funcional. Hay mucho foco en encuestas y minería de datos, pero la experiencia del cliente va más allá que tener una encuesta.#cx2advisory El podcast está en:SoundCloud: bit.ly/2LbVEXjSpotify: spoti.fi/2ULXVbmiTunes: apple.co/2GUZgJaPod Link: pod.link/jesushoyosPodpade: https://www.podpage.com/site/podcast-de-crm-con-jesus-hoyos/www.jesushoyos.comSupport the show¡Hablemos!Solvis Consulting - servicios de implementación y auditoria de CRM, Omnicanalidad y Datos.Cx2Advisory - servicios de coaching y mentoría de CRM, apoyo a proveedores de CRM como analista independiente e influenciador.Conectemos en LinkedIn.Agenda 30 minutos para ver como colaboramos.

Episode metadata supplied by the publisher feed · Published Nov 2, 2020

Embed this episode

Attribution link and audio player

What this episode covers

Distinct summary based on available episode metadata or transcript content.

Ready to play

Episodio 66 - Podcast de CRM con Jesús Hoyos: La definición de Customer Experience

0:00 15:13

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

The Course Mentors Podcast The Course Mentors Hey there, future course creator!Ever feel like turning your know-how into an online course is like trying to solve a Rubik's cube blindfolded? Well, grab your headphones because "The Course Mentors Podcast" is here to be your secret weapon!Meet Aimee and Odette (that's us!), your new best friends in the course creation world. We've been in the trenches for over a decade, and for the last five years, we've been rocking the online course space. Now we're here to spill all our secrets in bite-sized, 15-20 minute episodes that'll fit perfectly in your coffee breaks.No fluff, no filler - just real, actionable advice that'll take you from "um, what's a landing page?" to "holy moly, I just hit six figures!". We're talking everything from crafting your course to marketing it like a pro and building a business that'll have you pinching yourself.Whether you're dreaming of ditching the 9-to-5 grind, adding a sweet extra income str

Frequently Asked Questions

How long is this episode of Podcast de CRM con Jesús Hoyos?

This episode is 15 minutes long.

When was this Podcast de CRM con Jesús Hoyos episode published?

This episode was published on November 2, 2020.

Can I download this Podcast de CRM con Jesús Hoyos episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!