Equipping People to Receive and Deliver the Best Care, a chat with Steve Lawler

Steve Lawler, President and CEO of the North Carolina Healthcare Association (NCHA) is our guest this week on the Healthcare Experience Matters Podcast.  Steve was selected to lead NCHA in 2017, a trade association founded in 1918. Today it represents more than 130 hospitals and health systems. Equipping people to receive and deliver the best care happens in many different ways and at many different levels. With improving the patient experience at the heart of what NCHA is all about, it was excellent having Steve join us to share reflections, lessons learned, stories, and more.   As discussed on today’s podcast with Steve, many of the issues facing hospitals in North Carolina are representative of the challenges confronting healthcare institutions across the United States and world. Learn more about this interview with Steve: https://healthcareexperience.org/steve-lawler/