Evaluating the Hospital Report Card

Host: Bruce Japsen Guest: Bruce Crowther The hospital report card is a much talked-about effort to provide transparency about quality information. It's becoming a more important tool for consumers, just as President Obama and Congress prepare to initiate healthcare reforms that demand such information. Bruce Crowther is president and chief executive officer of Northwest Community Hospital in the Chicago suburb of Arlington Heights. Mr. Crowther tells host Bruce Japsen about how Northwest Community Hospital moved beyond worrying about the information they might be disclosing to competitors, to focusing the information patients and lawmakers want. It's a trend that will soon begin sweeping the country.