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EX and CX: Aligning Your Employees with the Needs of Your Customers

EPISODE · Jan 12, 2021 · 44 MIN

EX and CX: Aligning Your Employees with the Needs of Your Customers

from DrivingSales Defining Leadership · host DrivingSales

In this episode, we discuss the need for dealers to focus on their Employee Experience and this significantly affects your CX. We'll also discuss trust in the dealership. Not only trust between the customer and dealership but trust between employees and managers and how this relationship directly impacts the customer experience. Check it out here!

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EX and CX: Aligning Your Employees with the Needs of Your Customers

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