DrivingSales Defining Leadership
by DrivingSales
Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on how to define leadership in automotive dealerships today. Episodes focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career. To learn more about DrivingSales visit: https://drivingsales.com
Episodes
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AI and Digital Transformation in Dealerships w/ Brian Kramer of Cars.com
In this episode of the Defining Leadership, the Driving Sales Podcast, hosts Bart Wilson and J.D. Mixon sit down with Brian Kramer, EVP at Cars.com and General Manager of Accutrade. Brian brings his vast experience and expertise to the table, discussing the latest trends and challenges in the...
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How to Create Parts and Service Manager Scorecards
Introduction to Service Manager Scorecards In this insightful episode of the Driving Sales Defining Leadership Podcast, we delve into the essential process of creating effective parts and service manager scorecards. Hosts Bart Wilson and J.D. Mixon are joined by special guest Craig Wilson, who...
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Leadership and Remote Work in Automotive with Mike Donovan of SEMD
Welcome to another episode of “DrivingSales Defining Leadership,” the podcast where we dig into the world of automotive dealership leadership. In this episode, “Remote Work in Dealerships: Insights from Mike Donovan,” hosts Bart Wilson and J.D. Mixon are joined by Mike Donovan, CEO and co-founder...
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How Employee Certifications Improve Results
Welcome to “DrivingSales Defining Leadership,” the podcast where we dig into the world of automotive dealership leadership. In this episode, “Dealership Excellence: Employee Certification Insights,” Bart Wilson and J.D. Mixon, with over 30 years of combined automotive retail experience, share how...
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How to Create a BDC Manager Scorecard
Welcome to another insightful episode of DrivingSales Defining Leadership, where hosts Bart Wilson and J.D. Mixon bring over 30 years of combined automotive retail experience to the forefront. In this episode, we're diving deep into the vital role of BDC (Business Development Center) managers and...
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Leadership with CRMs in Automotive Dealerships with Steve Roessler
In this episode of the DrivingSales Defining Leadership Podcast, host Bart Wilson sits down with Steve Roessler, Chief Evangelist Officer at DriveCentric, to explore the evolving landscape of leadership in automotive dealerships. Steve shares his expert insights on how effective dealership...
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The Pulse of Automotive Leadership with Michael Hayes, NADA Academy Director
In this episode of DrivingSales Defining Leadership, hosts Bart Wilson and J.D. Mixon sit down with special guest Michael Hayes, Director of the NADA Academy. With over four decades in the auto industry, Michael shares his invaluable insights on leadership and the evolution of dealership...
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Leadership Under the Hood: Guiding Dealerships Thru Software Changes
Join hosts Bart Wilson and J.D. Mixon on a journey through the evolving landscape of automotive retail. This week on "Driving Sales: Defining Leadership," we delve into the critical role of leadership during technological transformations in dealerships. With special guest Doug Slezak, a Master...
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How to Create Sales Manager Scorecard
Welcome to the future of automotive dealership management with our latest episode of the "Driving Sales Defining Leadership Podcast," titled "How to Create Sales Manager Scorecards". Join our expert hosts, Bart Wilson, Craig Wilson, and J.D. Mixon, as they explore the dynamic role of managerial...
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Measuring Management: Should Managers have Scorecards?
Join hosts Bart Wilson and J.D. Mixon on 'Measuring Management: Should Managers Have Scorecards?' as they tackle the evolving needs of leadership within the automotive industry. This episode addresses the critical question of whether implementing managerial scorecards can drive greater efficiency...
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The Art of Adult Learning: Adapting Education for the Automotive Industry w/ John Diaz
Dive into the heart of adult education within the automotive industry in this insightful episode of "Driving Sales, Defining Leadership." This time, hosts Bart Wilson and J.D. Mixon are joined by John Diaz, a seasoned Learning and Development Specialist from Principle Auto Group. With a rich...
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Pit Stop Perspectives: Fueling Your Team's Potential w/ Mel Wilson, Award Winning Service Director
Discover a world where leadership meets innovation in the automotive industry. "DrivingSales Defining Leadership" podcast episode dives deep into the art of leading a team to excellence. With insights from industry experts, J.D. Mixon, Bart Wilson, and special guest, Mel Wilson, Fixed Ops…
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How to Create a Service Advisor Scorecard
Dive deep into the world of automotive service excellence with "Creating Scorecards for Service Advisors," an essential episode for anyone in the automotive service industry. Hosted by Bart Wilson, J.D. Mixon, and Craig Wilson, this episode of "DrivingSales Defining Leadership" podcast provides a...
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Cultivating Growth with Derrick Woolfson: Employee Retention Secrets in Automotive
In this episode of "DrivingSales Defining Leadership," hosts Bart Wilson and J.D. Mixon engage in a conversation with Derrick Woolfson, the Vice President of Business Development with an unparalleled expertise in revolutionizing the automotive and heavy-duty trucking sectors. Derrick shares his...
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Unlock Employee Potential: Lessons for Motivation with Armand Hebert
Dive into the latest episode of the DrivingSales Defining Leadership podcast, where hosts Bart Wilson and J.D. Mixon welcome Team Development Consultant, Armand Hebert. Together, they unravel the intricacies of hiring the right team members and developing leadership skills that elevate…
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How to Create a BDC Agent Scorecard
Dive into the heart of dealership dynamics with the latest episode of the DrivingSales Defining Leadership podcast. Join hosts Bart Wilson, J.D. Mixon, and Craig Wilson as they unravel the essential components of a successful Business Development Center (BDC) through the lens of leadership and...
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From Combat to Cars: A Leadership Journey with Sean Kelley (Part 2 of 2)
In this enlightening episode of "Driving Sales: Defining Leadership," hosts Bart Wilson and J.D. Mixon are joined by Sean Kelley, CEO of Car Motivators and bestselling author of "Learn to Coach, Learn to Lead." Diving deep into the essence of effective leadership within the automotive industry,...
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From Combat to Cars: A Leadership Journey with Sean Kelley (Part 1 of 2)
Join hosts J.D. Mixon and Bart Wilson on the Driving Sales Defining Leadership podcast, brought to you by DrivingSales.com, as they explore the transformative power of leadership and coaching in the automotive industry. In this insightful episode, they are joined by Sean Kelley, CEO of...
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Cultivating a Resilient Mindset in the Modern Workforce
In this episode of "DrivingSales Defining Leadership," hosts J.D. Mixon and Bart Wilson discuss the evolution of leadership and the essential traits required in today’s dynamic environment. Our special guest, Gail Rubinstein, Founder & CEO of Retail Resilient, brings her unique insights and...
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The Evolving Automotive Job Market: Millennials and Gen Z in the Auto Industry
Welcome to DrivingSales' "Defining Leadership" podcast, where we explore the evolving landscape of leadership in the automotive industry. Hosted by Bart Wilson and J.D. Mixon, this podcast offers a fresh perspective on the challenges and opportunities facing dealership employees at all career...
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How to Create a Salesperson Scorecard
In this episode, we review the criteria that make up a good quota, such as combining effort and performance quotas. We also talk about the five filters and use them to build a salesperson scorecard. Presenters: Bart Wilson, DrivingSales J.D. Mixon, DrivingSales Craig Wilson, DrivingSales
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Getting Started: How to Build a New Hire Orientation Process
In this episode of the Dealership HCM podcast, Bart and Jason discuss how to get started creating a new hire orientation process. They’ll share the specific steps to launching this process and what you need to consider to make it stick at your store. Notes: 5 things to consider: - What do I need...
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Navigating the Challenges of Retail Automotive Today - with guest Peter Cooper
In this episode of the Dealership HCM podcast, Bart and Jason sit down with Peter Cooper, President/CEO of Lexus of Lehigh Valley. Peter gives us a 50,000 ft view of where the industry is headed and shares best practices to navigate through the issues of today. Don’t miss this episode! Notes…
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New Hire Orientation: Put Your New Employees on the Right Path
Discover the framework for an effective new orientation process you can implement at your store. In this episode of the Dealership HCM podcast, Bart and Jason share the steps to create a system for training and developing new hires and how this process is key to securing a competitive advantage…
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Manage Your Employees with a Career Path
Discover the specific steps and best practices you should be following in order to get the most value out of a career pathing process. In this episode of the Dealership HCM podcast, Bart and Jason discuss how dealership leaders can manage their employees with a career path and what to watch out…
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Craft a Reward Structure that Motivates Your People
In this episode of the DrivingSales Dealership HCM podcast, Bart and Jason discuss the steps to creating a reward structure for your dealership that motivates your employees and leads to increased results. Discover creative methods for incentivizing your people other than money that you should…
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Create a Dealership that Your Employees Won’t Want to Leave - with guest Clint Pulver
In this episode of the Dealership HCM podcast, Bart and Jason sit down with employee retention expert Clint Pulver to discuss tactics that dealers can use today to engage and develop their employees. Learn about the “mass exodus” in store for dealerships that aren’t prioritizing their employee...
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The FAQs of Career Pathing: What You Need to Know When Launching Career Paths
In this episode of the DrivingSales Dealership HCM podcast, Bart and Jason discuss some of the most common challenges faced when launching a career pathing process and share best practices for dealers to consider. Identify and address the obstacles that frequently come up when launching…
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Leadership Disciplines That Produce Results at Your Store - with guest Bob Morgan
In this episode of the DrivingSales Dealership HCM podcast, Bart and Jason sit down with author and Leadership Expert, Bob Morgan to discuss the disciplines of effective leadership. Bob shares many of the leadership lessons he learned throughout his career in retail automotive and how good…
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Get Started Building Career Paths at Your Store
In this episode, you'll discover the seven steps to developing career paths today. Bart and Jason take a deep dive into career paths and how to make them a reality at your store with these actionable steps.
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Managing and Developing Todays Workforce
In today’s episode, Bart and Jason discuss the needs of dealership employees today in order to grow and develop. Learn the importance of implementing employee development processes at your dealership and how to get started today. Notes: Learn more about the DrivingSales Master Class here:...
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Why Career Paths Matter
In this episode of the Dealership HCM Podcast, Bart and Jason discuss the importance of creating career paths for your employees. Career paths are a key component to motivating and engaging your employees and should be a priority at any dealership. Notes: Learn more about the DrivingSales Master...
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The Keys to Better Coaching Sessions - with guest Sean Kelley
In this episode, Sean Kelley of Car Motivators stops by to discuss coaching with Bart and Jason. They talk about the value of coaching and how it improves your employee engagement. You’ll learn why you need that skill and discover techniques you can use to hold a coaching session with your...
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Coaching Fixed Operations to Success - with guest Brad Lillie
In this episode, Bart and Jason are joined by Brad Lillie, President of Fixed Up Pro and Fixed Operations expert as they discuss training and developing employees on the fixed ops side of the dealership. Brad shares insights that he’s learned from his many years in the business and discusses the...
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Feedback and Coaching that Leads to Change
In this episode, Bart and Jason discuss the importance of giving quality feedback and coaching and how this one of the most important tools that a manager has at his disposal to develop their team. By mastering this skill, managers will be able to engage and motivate their employees in a way that...
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How to Perform an Effective Scorecard Review to Motivate Your Team
In this episode, Bart and Jason discuss the key components of a successful scorecard review. Learn how to leverage this process at your store to increase the performance of your people and improve the dealership culture. Bart and Jason share some really helpful tips to making this process a…
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Engagement & Success: Getting Your Employees Involved in the Review Process
In this episode, Bart and Jason discuss tips for Managers to get their employees engaged. Learn how an engaged employee will be a problem solver at any store. Bart and Jason also talk about the importance of putting our people in the driver's seat of their own success. Notes: Learn more about the...
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Establishing Metrics. Are You Focusing on the Right Ones?
We've discussed the importance of selecting and tracking metrics that allow you to better understand the success of your employees, but how will you know you've chosen the right ones? In this episode, Bart and Jason discuss several filters that you can use to determine if you are focusing on the...
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Effort vs Performance Metrics: Get a Better Understanding of Your Team's Success
In this episode, Jason and Bart discuss the importance of choosing the right metrics to track for your team and how those generally fall into two categories, effort and performance metrics. We'll highlight the difference between these metrics and how both are critical to fully understanding the...
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EX and CX: Aligning Your Employees with the Needs of Your Customers
In this episode, we discuss the need for dealers to focus on their Employee Experience and this significantly affects your CX. We'll also discuss trust in the dealership. Not only trust between the customer and dealership but trust between employees and managers and how this relationship directly...
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Feedback and Millennials: Getting the Most Out of the Younger Generations
The latest episode of the DrivingSales podcast is here! Bart and Jason discuss the best ways for dealership employees to give and receive feedback. They also dive into the best way to approach feedback for the younger generations of employees today in order to get results. Don't miss this…
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Employee Scorecards: A Huge Resource Untapped by Dealers?
Bart and Jason sit down to discuss how employee scorecards can help dealership leaders develop and motivate their employees to perform at a higher level. Bart and Jason go into detail about how dealerships can implement a scorecard process and make it stick across the organization. Resources:...
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How Top Dealerships Grow Their Top Performers by Level
Learn to build a career path for any job role in your dealership. Your new-hires should have a path with multiple levels, performance achievements, habits, and training based on their individual needs. If you are interested in getting more hands-on experience, join our No-Cost Employee Management...
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We're not in the car business, we're in the people business
The workforce is changing and we must change with them. There are several key processes that top-performing dealers use to help drive engagement and high performance of the modern workforce. Traditional practices to recruit, train, and retain top talent are no longer enough.
About this show
Hosts Bart Wilson and J.D. Mixon have over 30 years combined of automotive retail experience. Each week they take a deep dive into a different topic that will focus on how to define leadership in automotive dealerships today. Episodes focus on human capital management, improving processes to improve your store, and what today’s workforce is looking for in a career.
To learn more about DrivingSales visit:
https://drivingsales.com
Hosted by
DrivingSales
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