Fast-Triage: A 30‑Second Caller Triage that Prioritizes & Books Missed Leads

Many contractors lose jobs because every missed call is treated the same. This episode teaches a simple triage system—an automated 30‑second IVR plus immediate SMS—that classifies missed callers by intent and urgency, then routes or escalates the hottest leads. I walk through exact wording for the SMS and IVR prompts, how to score responses (ready-to-book, price shopper, info seeker), and a no-friction SOP that lets owners or techs handle only the top-priority callbacks. You’ll get step-by-step timing, sample scripts, and a lean setup plan using common business phone tools so you can implement in a day without adding staff. The episode is practical, focused on response speed and booking lift, and ends with the simple playbook you can start tonight to stop letting quick opportunities slip to competitors.