FBI Negotiator: Why Getting a "No" Is Better Than Getting a "Yes" with Chris Voss

Chris Voss spent 24 years at the FBI negotiating with terrorists, kidnappers, and bank robbers. Now he teaches business leaders, executives, and everyday people how to use those same skills to close deals, manage teams, and have better conversations at home. In this episode of PodCrash, Chris walks Matt through a real hostage standoff at a Chase Bank in Brooklyn, explains why the last impression matters more than the first, and breaks down the three negotiation types that explain why some people in your life drive you crazy. He also shares the five-word question that transforms demanding negotiations eight out of ten times, why getting a "no" is better than getting a "yes," and what it actually means to use tactical empathy without faking it. Follow Chris Voss on Instagram @thefbinegotiator and check out the Black Swan community at https://www.blackswanltd.com/ Want more Matt in your life? Of course you do! (https://www.instagram.com/mattebertcc/) (https://www.facebook.com/MattEbertCC) (https://twitter.com/mattebertcc/) (https://www.tiktok.com/@mattebertcc) (https://www.linkedin.com/in/matt-ebert-7169a5180/) Get paid while you learn on the job at Crash Champions: https://step.crashchampions.com/