Feature Adoption als Leading Indicator für Customer Impact - EP 54 | Lena Theres Zimmermann

from Funky Flywheels Show – der Podcast für B2B SaaS- & AI-Founder zwischen 1–10 Mio. ARR. · host Björn W. Schäfer | Rowing8

Feedback, please 👋Portfolio Success Plans waren lediglich der Einstieg…...darüber hinaus haben Lena Theres Zimmermann von Pleo und ich noch eine Vielzahl weiterer Themen rund um Customer Success vertieft, u.a.warum wir beide keine Fans von NPS sindwie ich aus der Messung der Feature Adoption Leading Indicators for Retention ableiten kannwarum Customer Success und Sales das perfekte Tandem sind und die unterschiedlichen Rollen nicht in einer Person liegen solltenwelche Haltung Post-Sales wichtig ist und warum „um Kunden kümmern“, kann strategisches Ziel von Customer Success ist👉 Feedback und Anregungen sind wie immer herzlich willkommen.👉 Link zu Lena Theres Zimmermann: https://www.linkedin.com/in/lena-theres-zimmermann👉 Link zu Pleo: https://www.pleo.io-Jede Woche spreche ich in meinem Podcast 𝐓𝐡𝐞 𝐒𝐚𝐚𝐒 𝐒𝐲𝐦𝐩𝐡𝐨𝐧𝐲 mit ausgewählten Gründer:innen, Fachexpert:innen und Investor:innen über die Herausforderung der GTM-Orchestrierung und die Verzahnung von Product, Marketing, Sales und Customer Success. -Hinweis in eigener Sache:Mein GTM-Buch "𝐅𝐮𝐧𝐤𝐲 𝐅𝐥𝐲𝐰𝐡𝐞𝐞𝐥𝐬: Go-to-Market-Strategien für Start-ups mit sich selbst beschleunigendem Wachstum" ist ab sofort vorbestellbar auf Amazon. Auslieferung Anfang August.Jetzt vorbestellen: mein GTM Buch Funky Flywheels auf AmazonNoch mehr Infos auf meiner Homepage: www.rowing8.comSupport the show- - -Folge Björn W. Schäfer auf Linkedin: www.linkedin.com/in/bjoernwschaefer Hier kannst Du seinen GTM-Bestseller Funky Flywheels 🕺💃 bestellenDeutsch: https://amzn.to/3Sgi8qkEnglisch: https://amzn.to/4g2Ly4914 Tage kostenlos. Teste jetzt Björn's neue Software: funkybont.com

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This episode was published on June 24, 2024.

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