First-Hand Perspective on Why Skilled Trades are Experiencing Staffing Shortages

This episode features an interview with Chris Lampien, Operations Manager at Lampien Mechanical Services in Atlanta, Georgia. 6 years ago, Chris took over the reins of the family business from his father.  On this episode, Chris discusses the talent shortages he and other mechanical companies face, how to offer your clients the best customer experience, and the technical advances service providers must keep up with. —Guest Quote“The biggest challenge is employees. Finding new technicians. Most of my staff is 50 to 60 years old. And there's not a lot of young people coming into the skilled trades. So that's my biggest challenge with business and achieving a higher potential is making sure I'm ready for the future. I don't have a shortage of applications. I have a shortage of finding people that are actually qualified.” —Chris Lampien—Time Stamps *(0:22) About Chris*(1:37) How Chris’s career has evolved*(2:34) Creating Camaraderie*(5:20) Creating customers for the long-haul*(6:45) Segment 2: Across the Goal Line*(8:50) Is growth always good?*(9:51) How Chris measures success*(11:09) Managing under unpredictability*(13:00) Recent investments Chris has made*(14:16) Segment 3: How We Do It*(14:30) The great talent shortage*(19:50) Nurturing great partnerships with service providers*(24:25) Segment 3: Future Forward*(28:14) COVID related shifts *(31:17) Chris’ advice to upcoming talent—Sponsor:Wouldn’t you like to rest easy knowing that your brick and mortar locations are offering the best possible guest experience? It’s time to partner with ServiceChannel for peak facilities performance. Check out Servicechannel.com to learn more. —Links Connect with Chris Lampien on LinkedInConnect with Sid Shetty on LinkedInCheck out the ServiceChannel WebsiteCheck out Lampien Mechanical Services’ Website Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.