FIVE STEPS TO EMPATHY

In this episode with Rob Volpe, we got very practical about how to become more empathetic. Rob is an astute observer of life and a master storyteller who brings empathy and compassion to the human experience. As CEO of Ignite 360, he leads a team of insights, strategy, and creative professionals serving the world’s leading brands across a range of industries. He is the author of Tell Me More About That: Solving the Empathy Crisis One Conversation at a Time, which I absolutely recommend to every human being I encounter. As a thought leader in the role of empathy in marketing and the workplace, he is a contributor to Entrepreneur’s Leadership Network and frequently speaks on the topic at conferences, corporations, colleges, podcasts and with the media. He is a graduate of Syracuse University’s S.I. Newhouse School of Public Communications and lives in San Francisco with his husband and 3 cats. Empathy is a skill that requires practice and Rob offered practical steps each of us can take in every encounter to become a little more empathetic. 1. Suspend your judgement 2. Listen actively 3. Ask great questions 4. Integrate knowledge through understanding 5. Use solution imagination Listen to the episode and, most importantly, pick up a copy of the book to understand what each of these steps means. To learn more about Rob To order a copy of his book To learn more about his company Ignite 360