Fix or Fire? A House Manager's Guide to Coaching Problem Staff

You know the type—talented, high-performing, but impossible to work with. In this episode of Dear Billionaire, we dive into how to coach the uncoachable—or cut ties with toxic staff for good.Skipping straight to termination might feel tempting, but it’s lazy leadership. Real leadership means offering clear, documented opportunities for improvement.Whether you're a house manager, estate manager, or high-net-worth homeowner, this episode will give you the tools to:- Identify when to coach—and when to cut ties- Document expectations and build accountability- Reduce turnover and burnout among collaborative staff- Protect your team culture from entitled behaviorPurchase Kelly’s Staff Success Plan Template Package: https://www.estatemanagementsystems.com/shop/p/staff-success-plan-template-packageNext Steps:Get our "Master List of Lists for Managing a Mansion": https://www.estatemanagementsystems.com/email-signupTalk 1:1 with Kelly: https://calendly.com/estate-management-systems/discovery-callShop: https://www.estatemanagementsystems.com/shop-three-offers#Coaching #termination #leadership