What a Disney First Job Teaches About Teamwork and Customer Experience - Lawson Herold

Send Fan Mail by Text!Full transcript and show notes: https://www.sharnafabiano.com/2026/07/29/what-a-disney-first-job-teaches-about-teamwork-and-customer-experience-lawson-herold/ Working at Disney requires more than performing a role — it requires understanding the experience you are helping create for others. Lawson Herold shares how his first professional role aboard the Star Wars Galactic Starcruiser at Walt Disney World revealed the importance of empathy, storytelling, and knowing how to contribute effectively within a team.Lawson Herold is a graduate of Christopher Newport University’s President’s Leadership Program, which includes dedicated coursework on understanding different roles within teams. During his time with the Star Wars Galactic Starcruiser experience, he applied lessons from that program to a highly collaborative environment where every crew member shaped the guest experience.In this episode, you’ll learn:What a first job can teach you about teamwork and professional growthWhy customer experience depends on every person understanding their roleHow empathy and moral courage influence everyday workplace decisionsWhy supporting others can be an active way to create changeHow storytelling requires both understanding your audience and knowing your own role References:Leadership is Half the StoryMarc and Samantha HurwitzLightness & Play - Tova Moreno (Season 1, Episode 18)Star Wars: Galactic Starcruiser Support the show*Sharna Fabiano is the author of Lead & Follow: The Dance of Inspired Teamwork and host of the Lead & Follow Podcast. She helps founders, solopreneurs, and new leaders build strong collaborative relationships and successful teams. Get a discounted coach session with Sharna with promo code PODCAST https://www.sharnafabiano.com/coaching/Order the book: Lead & Followhttps://www.amazon.com/Lead-Follow-Dance-Inspired-Teamwork/dp/1646632796/Support the Show!https://www.buzzsprout.com/1735834/support