Four Questions That Stop the Elevator Ride [E079]

Thank You To Our Partners The Institute, AutoFlow, Shop Dog Marketing, In-BoundWatch Full Video EpisodeIn our Episode Today:I begin with a recollection of my grandfather, Pat O'Neill. When clients were trapped at a less-than-forthright shop (or any business) with increasing costs, he referred to this as "an elevator ride."This episode builds on our awareness that such rides are still a reality in the industry today.In episode 77 we discussed a values-based client education model that shops can adopt to avoid putting their clients through the stress of interactive subsequent approvals.This episode is about equipping clients with four questions to help protect themselves!Four Questions that STOP the Elevator Ride:Question 1: "Have you looked over the whole vehicle?Question 2: "Are there any other findings, or is this all you found in your inspection?"Question 3: "Are there any common problems on these vehicles you expect to find during this repair?"Question 4: "If you find something in the course of repairs, what will you do?"** or “Is this the final cost?”I explain how each of these is an important element to ask BEFORE you give your first “YES” for repairs.The key for our listeners is this-For Repair Facilities: Don’t withhold information. Be earnest and forthright on all things.For Motorists: Stopping the elevator ride isn’t about skepticism. It's about gathering patient information so you can give your best yes. Make an informed buying decision.Our Word of the day:EarnestAdjDefinition: Proceeding from or characterized by an intense and serious state of mind. Sincere. Genuine. Not joking or playful.Sincerely,Craig O’NeillThank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-BoundThe Institute at WeAreTheInstitute.com. "Stop stressing over your business, you deserve a good night's sleep. The Institute’s coaching helps you achieve success and financial peace.AutoFlow at AutoFlow.com. Your partner in technology, Autoflow consolidates your client interactions - before, during and after the visit to a single thread. Learn more at Autoflow.comShop Dog Marketing at Shop Dog Marketing.com. "Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.In-Bound at CallInBound.com. Cover your communication needs and revolutionize your auto repair business with AI-driven call analytics from InBound.Contact InformationEmail Craig O'Neill: [email protected] Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmastersThe Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/