Freshworks Moves Beyond the IT Help Desk

Enabling mid-market businesses to ramp up customer support and employee experience is Freshworks’ primary focus. The company is expanding its AI suite — AI Agents, AI Copilot and AI Insights — to handle a range of business tasks, from password resets to product returns, for its 75,000 customers. In this Tech Disruptors podcast episode, Freshworks CEO Dennis Woodside speaks with Bloomberg Intelligence analyst Niraj Patel about the company’s evolution from a small-business software provider to serving mid-market (500-5,000 employees) and enterprise clients. Tune in as Woodside discusses the SaaSpocalypse, opportunities beyond the IT service desk such as asset and operations management, evolving buyer behavior with AI tools, AI pricing and more.