Friction vs. Reward

from Retail Disrupted · host Natalie Berg

Richard Hammond, CEO of Uncrowd and fellow retail author, joins Natalie to explore the differences in US and UK grocery retailing. Why have British retailers failed to crack the American market? When is it ok to have friction? Automation - how can retailers balance customer satisfaction and operational efficiencies? And what is the risk of deprioritizing CX investment in the current climate? Listen to the end to hear Richard's own experience of being stuck in self-checkout jail. 🙂 Connect with Richard: LinkedIn Twitter Uncrowd Richard's books: Friction/Reward: Be your customer's first choice Smart Retail: Winning Ideas and Strategies from the Most Successful Retailers in the World

Episode metadata supplied by the publisher feed · Published Jul 20, 2023

Embed this episode

Attribution link and audio player

Ready to play

Friction vs. Reward

0:00 42:42

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

Inflection Point Blockworks Inflection Point is a weekly podcast for institutional professionals navigating crypto’s transition from a retail-driven market to a core component of global finance. Hosted by Blockworks Research Analyst Marc Arjoon alongside Matt Hougan (CIO, Bitwise), David Lawant (Head of Research, Anchorage), and Michael Marcantonio (Head of DeFi, Galaxy), the show delivers top-down, institution-led analysis of ETF flows, policy, market structure, and macro. We cut through the noise to focus on the true inflection points shaping crypto’s institutional future. ChatGTM: Revolutionizing Restaurant Tech & Go-To-Market Strategies Michael Beck Welcome to ChatGTM by Ink Tank GTM, where tech innovation, strategic clarity, and caffeine-fueled chaos collide.Hosted by the dynamic duo of Michael Beck and Chad Horn, this isn’t just a podcast. It’s a pressure cooker for big ideas and practical genius. Michael is a human brainstorm in sneakers, equal parts espresso and electric current. Chad is the philosophical anchor, the strategist who makes sure the rocket ship remembers gravity.They don’t just talk shop. They crack open the engine room of business, startups, restaurants, retail, all of it and tinker until it hums. From AI-powered ordering systems to the operational alchemy that turns good ideas into great companies, this is where high-octane vision meets real-world execution.Guests? Imagine if Elon Musk and Anthony Bourdain had a dinner party. Bold thinkers, mad geniuses, and pragmatic disruptors drop in to turn conventional wisdom inside out with a wink and a war story.If you're a founder chasing scale, a builder breaking Retail Media Moguls Platform 195 Welcome to The Retail Media Moguls podcast hosted by Stuart Adamson and brought to you by Platform 195. Join us as we connect you with thought leaders in the retail media industry. We aim to make the podcast your go-to source for all aspects of the industry, including current and future trends and how companies can leverage retail media presence for accelerated growth. Put up your feet, grab a cup of your favourite brew, and learn how to turn your audience into customers. Content Disrupted: Bold Takes on Brand Marketing Skyword Welcome to Content Disrupted, a podcast that explores the art, science, and people behind cutting edge brand storytelling. Join us every other week for candid conversations with pioneering CMOs, researchers, and creatives who will inspire you to think differently and bring clarity to the major changes underway in marketing—subscribe now on Apple Podcasts, Google Podcasts, Spotify, or your preferred podcast platform, and become part of the Content Marketing Revolution.

Frequently Asked Questions

How long is this episode of Retail Disrupted?

This episode is 42 minutes long.

When was this Retail Disrupted episode published?

This episode was published on July 20, 2023.

Can I download this Retail Disrupted episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!