"The Treat People as You Want to Be Treated One" | with Paul Jones-Nolan, Group People Director, San Carlo Restaurant Group

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."Some culture whispers are simple. This one is the simplest and most powerful of all. In this episode, Dawn chats with Paul Jones-Nolan — Group People Director at the San Carlo Restaurant Group — a leader who started from the very bottom of hospitality and never forgot it.Paul shares what it means to build culture in the world of restaurants and hospitality, why art became an unexpected cultural catalyst at San Carlo, and how showing up with fairness, authenticity and genuine care for people — even in the hardest conversations — is what leadership is really all about. "Paul never forgets where he started — and that shows in how he treats everyone." 🎙️Culture Whispers in this episode:Treat people how you want to be treated — it sounds simple, but it's everythingCulture in hospitality lives on the floor, in the kitchen and in every single interactionIf you can be fair, honest and human — even in difficult conversations — you can build something specialA brilliant listen for anyone passionate about people, culture, hospitality and creating workplaces where humans can truly thrive.Plus… Paul's favourite kitchen dancing song...the Steps Megamix. 🕺✨