The Culture Whisperer - a podcast for HR, Communications and Business Leaders everywhere!

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."Some culture whispers are simple. This one is the simplest and most powerful of all. In this episode, Dawn chats with Paul Jones-Nolan — Group People Director at the San Carlo Restaurant Group — a leader who started from the very bottom of hospitality and never forgot it.Paul shares what it means to build culture in the world of restaurants and hospitality, why art became an unexpected cultural catalyst at San Carlo, and how showing up with fairness, authenticity and genuine care for people — even in the hardest conversations — is what leadership is really all about. "Paul never forgets where he started — and that shows in how he treats everyone." 🎙️Culture Whispers in this episode:Treat people how you want to be treated — it sounds simple, but it's everythingCulture in hospitality lives on the floor, in the kitchen and in every single interactionIf you can be fair, honest and human — even in difficult conversations — you can build something specialA brilliant listen for anyone passionate about people, culture, hospitality and creating workplaces where humans can truly thrive.Plus… Paul's favourite kitchen dancing song...the Steps Megamix. 🕺✨

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."Hope isn't wishful thinking. It's a leadership strategy. In this episode, Dawn is reunited with her friend and long-time kindred spirit Ian Pettigrew — author of Hope Is a Strategy, positive psychology practitioner and leadership coach — for a conversation brimming with warmth, practical wisdom and, well, hope.Ian shares why realistic optimism is essential for effective leadership, how hope is both learnable and teachable, and what it looks like in practice when leaders build hope intentionally into how they show up every day. There are also stories from Hope for Justice, a framework you can use immediately, and the promise of a night out with glow sticks on the dance floor. 🎙️Culture Whispers in this episode:Hope is contagious — and like all the best culture whispers, it spreadsHope is a game for two or more players — it's most powerful in communityWhether you believe you can or you can't, you're probably right. Choose hopeThis is a warm, honest and deeply human conversation about leadership, courage and building belief when things feel messy. Full of stories, practical frameworks and moments that will stay with you long after listening!

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."What if transformation didn't have to feel like a tsunami? In this high-energy, joy-filled episode, Dawn is joined by Tom Kegode — former People and Places Transformation Lead at Lloyds Banking Group and founder of SparkShift — a self-described friendly disruptor who helps organisations turn big transformation into small, practical cultural moves that leaders can actually do.Tom talks about why the word 'transformation' might be doing more harm than good, how he built an army of 7,000 culture catalysts inside one of the UK's biggest banks, and why bringing more joy, play and human connection into work isn't soft — it's the future. Oh, and his Doberman Callie makes a guest appearance at the end. 🐾 🎙️Culture Whispers in this episode:Find your grassroots catalysts — the people who are already up for it — and let them leadStart with the problem, not the solutionBring more fun into work. Seriously. The science backs it upA practical and hopeful conversation for anyone leading change right now full of culture whispers!

“Sometimes culture whispering happens outside of work - in the hardest moments of someone’s life. This is one of those stories.” 💜 World Stroke Day is about awareness and hope 💜 In this Culture Whisperer podcast, I sat down with my old friend of 30 years, Ian Burdin. Last summer, Ian had a stroke that changed everything: from walking and cooking… to how he thinks about life, work and what truly matters. He truly has to re-build his life all over again and he is an absolute inspiration! 🦸‍♂️ This episode feels deeply personal right now: my husband’s mum recently had a stroke. We’re learning the rhythms of recovery, carers, and what “showing up” looks like for family. Ian’s story has given me language, courage and practical hope—and I’m sharing it in case someone you love needs that too. 🤗 What you’ll hear:☑️ Spotting the signs when something “just feels off” ☑️The power of people really knowing you & who insist on getting help☑️Learning to walk again, and why slowing down can change your life☑️Post-traumatic growth: choosing your response when you can’t control events☑️A simple act of love: check your blood pressure!If this helps even one person, it’s worth it. Please listen, share, and tag - we could be helping that one person that culture whispering is all about!

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."What happens when you stop ignoring that quiet voice inside you and start listening to it? In this episode, Dawn sits down with Sonia Moore — a brilliant leader whose warmth, wisdom and willingness to share her lived experiences make for one of the most real conversations on the podcast so far. Sonia has held so many amazing HR Director roles in her career across diverse industries: Tunstall Healthcare, Muller, Adient, Johnson Controls and Poundland to name just a few and is now co-founder of The Situational Coach 🌟 Sonia talks about diversity and inclusion from the heart — not from a policy document. She shares her own experiences of bias, the importance of vulnerability in leadership, and why truly listening (to others and to yourself) is the thing that changes everything. Her closing culture whisper is one of the most beautiful in the whole series. 🎙️Culture Whispers in this episode:Stop differentiating people — truly treating people with fairness and equity is where real inclusion beginsListen to the voice in the room that's not being heard — it's probably saying something importantFollow your intuition. Everything happens for a reason — even when it doesn't feel that way in the momentThe snippet just touches on one v emotional part of the podcast and this was us just getting started! There are so many more leadership pearls of wisdom and personal reflections and more than anything Sonia's real love and zest for life 😍 Sonia - thank you for making me laugh and making me cry and being my first guest to talk about 'horse poo' 💩 on the podcast! 🤣

"The smallest things make the biggest difference. Welcome to The Culture Whisperer.""You can't be everyone's cup of tea — otherwise you'd be a mug." In this powerhouse of a conversation, Dawn sits down with Advita Patel — founder of CommsRebel, co-founder of A Leader Like Me, and the first South Asian woman to be President of the Chartered Institute of Public Relations.Advita talks about why inclusion isn't optional — it's personal. She challenges all of us to keep saying the words, to keep showing up, and to speak up when we see unfairness — even when it's uncomfortable. She also shares why hope is a leadership habit, and why in a world full of fear and fatigue, the most important thing leaders can do is bring courage and clarity.Important, challenging and full of fire. 🎙️Culture Whispers in this episode:Inclusion is about fairness — and it requires all of us to keep speaking upHope isn't fluffy — it's a leadership habit and a daily act of courageYou may not be everyone's cup of tea. That's okay. Do the right thing anywayWhat a conversation, what an inspiration Advita is!

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."We're losing the art of conversation at work — and it's costing us more than we realise. In this episode, Dawn is joined by Pete Colby, workplace mediator and founder of Pragmatism, for a conversation about what really happens when we stop talking to each other — and what it takes to start again.Pete shares why most workplace conflict starts not with a big falling out but with two people who only ever connected at task level, how intent is everything in a difficult conversation, and why getting to know people as people — not just colleagues — is the single most powerful culture whisper of all.Honest, practical and quietly profound. 🎙️Culture Whispers in this episode:Most conflict at work could have been resolved much earlier — if someone had just had a conversationTrust is the biggest word in the dictionary — and it starts with good intentGet to know people beyond the task. You'll be amazed what you find out — and what it changesAn important conversation with culture whispering at its heart!

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."What does inspiring leadership look like in the world of mental health services? In this episode, Dawn sits down with Kate Herod, Hospital Director at Priory Hospital Cheadle Royal — a leader who was recommended by her own CEO, Rebekah Cresswell, as someone whose quiet, purposeful leadership deserved to be celebrated.Kate shares stories of resilience and hope, the power of small acts in transforming hospital culture, and why curiosity, data and psychological safety matter more than you might think when you're leading a team doing some of the most important work in the world. She also shares why aligning who you are with where you work can change everything.Warm, wise and genuinely inspiring. 🎙️Culture Whispers in this episode:The smallest acts of recognition — remembering what someone is going through — can mean everythingPsychological safety isn't a 'nice to have' in healthcare — it's life-changingWhen your values and your workplace are aligned, you can do extraordinary thingsThis is a must-listen for anyone passionate about people, culture, and creating spaces where others can truly thrive! I found the whole conversation truly inspiring, I hope you do too!🎧 Tune in, be inspired, and keep those intentional, positive culture whispers whispering! 🎧

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."(Well, kind of — it's not complicated, but it matters more than most organisations realise.) In this episode recorded on Employee Appreciation Day, Dawn chats with Vikki Gledhill — a reward and recognition expert with nearly 25 years of experience and a shared passion for the power of appreciation.Vikki shares how recognition isn't a standalone thing — it's woven into culture, values and strategy. She talks about how she found her way into reward almost by accident, what she's seen work (and what really doesn't), and why the organisations that get this right see the difference everywhere. Proof that sometimes the best career journeys are the ones you didn't plan. 🎙️Culture Whispers in this episode:Recognition isn't a 'one thing' — it's a thread that runs through everythingAppreciation and culture aren't separate — when one thrives, so does the otherYou don't have to make it complicated to make it meaningfulEnjoy, now go forth and appreciate!

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."Some conversations feel like coming home. This is one of them. In this episode, Dawn sits down with her friend and kindred spirit Gareth Whalley — a globally experienced reward, DE&I and culture expert who has shaped the employee experience for some of the world's most iconic brands, including Coca-Cola and Levi's.Gareth talks about how culture is something you feel, not something you write on a wall. He shares why psychological safety is the foundation of everything, how the butterfly effect plays out in culture (it really is the small things!), and why some of the proudest moments of his career are the ones still playing out years later on other people's LinkedIn feeds.Real, reflective and genuinely joyful. 🎙️Culture Whispers in this episode:Culture is what you feel — it's the ways we treat each other, not just the processesLegacy lives on in the people you've helped to grow — even those you've never metThe small things, done consistently, have a disproportionate impact on culture

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."If you create a five star experience for your guests, why not for your people too? In this episode, Dawn chats with Jonathan Napier, Associate HR Director at the five star Jumeirah Carlton Tower Hotel in London — for a conversation full of curiosity, challenge and laughter.Jonathan shares his passion for the leisure and hospitality sector, what it really means to build a culture where people feel special and valued, and why employee listening is the foundation of getting things right. He also unpacks what culture actually is (and isn't) in a way that's refreshingly honest and real.Big energy, big ideas and big heart. 🎙️Culture Whispers in this episode:If you expect excellence from your team, create an excellent experience for your teamCulture isn't owned by the company or the leaders — it belongs to everyoneCatch people doing something right — and say so

"The smallest things make the biggest difference. Welcome to The Culture Whisperer."In this inspiring and very real conversation, Dawn is joined by Sonia Squires, Head of Communications at Citizen Housing — a leader who shows up with vulnerability, positivity and a deep belief in the power of human connection.Sonia shares her journey into internal communications, her lived experiences as a woman of colour navigating the workplace, and the importance of representation, hope and psychological safety in leadership. Her closing culture whisper — listen to the little voices in the room — is something you'll carry with you long after you've finished listening.Honest, warm and genuinely moving. 🎙️Culture Whispers in this episode:Internal comms is a strategic function — it's the eyes and ears of an organisationListen to the little voices — the quieter the voice, the more important it often isFollow your intuition — it's almost always trying to tell you something important

The smallest things make the biggest difference. Welcome to The Culture Whisperer."Recognition and appreciation aren't rocket science — they're rocket fuel. In this episode, Dawn is joined by Ryan Cheyne, a Chief People Officer whose career spans some of the UK's most iconic brands including Pets at Home, Booking.com, Rentalcars and Flutter.Ryan shares why listening intently and keeping things simple are the most important things you can do when shaping culture, why long service awards should be reframed as career celebrations, and how he's used employee voice to build something truly meaningful for the people around him. Oh — and there's a brilliant story about singing Barryoke with Barry from EastEnders. You're welcome. 🎙️Culture Whispers in this episode:Recognition and appreciation are not complicated — but they are powerfulLong service awards are moments of human connection, not just milestonesListening intently is a leadership superpower that costs nothing(and how he sang ‘Barryoke’ with Barry from Eastenders – oh yes!) ;)

The smallest things make the biggest difference. Welcome to The Culture Whisperer."What does it take to build a truly great place to work — even in the most challenging environments? In this episode, Dawn chats with the brilliant Inji Duducu, Group People Director at Poundstretcher, about what it really means to lead culture with energy, positivity and relentless communication.Inji shares how listening and then responding to colleagues is the most important part of any transformation, why everything a leader does and says sends a message, and how bananas once played a starring role in a culture change programme (you'll have to listen to find out how!).Warm, funny, and packed with wisdom. 🎙️Culture Whispers in this episode:As a leader, everything you do and say sends a message — even the small thingsRelentless communication is the engine of any transformationEngagement is always a choice — your job is to create a culture where people choose to keep showing up

Note: The sound quality isn't quite what it should be on this one so best to listen in a way where you can adjust the volume up when Rebekah speaks! Forgive me - this was my first one!"The smallest things make the biggest difference. Welcome to The Culture Whisperer."What does it really mean to lead with courage? In this very first episode of The Culture Whisperer, Dawn sits down with Rebekah Cresswell — the first ever female CEO of the Priory Group — for a conversation full of heart, honesty and hope.Rebekah shares what it means to create brave spaces where people truly feel safe, the power of staying mission-focused even when things get tough, and why culture whispers can lift an organisation — or quietly bring it down. She also talks about the free mental health programme Priory launched for children and young people across the UK, and why being a culture whisperer doesn't stop at the organisation's front door.This one will give you goosebumps. 🎙️Culture Whispers in this episode:Knowing your people — really knowing them — is one of the simplest and most powerful things a leader can doPositive culture takes active, daily, intentional work — it doesn't just happenBravery and courage are quiet superpowers in leadership

Welcome to the Culture Whisperer podcast shining a light on inspiring business leaders (at all levels of the organization) who I’ve met along the way who are ‘culture whisperers’, the bringers of hope! What do I think of when I think of a Culture Whisperer?Someone that inspires hope in the people around them. This is how I believe hope shows up in the amazing leaders I’ll be interviewing on this podcast and why I believe hope matters. I really hope you enjoy listening!