From Complexity to Opportunity: Dana Applegate on the Future of Claims Automation

from Main Street AI · host Multimodal

Dana Applegate, SVP of Claims at Coaction Global, discusses automating insurance claims with AI. She highlights challenges for adjusters, balancing human insight with technology, and overcoming resistance to change. Dana emphasizes automation's role in improving efficiency, enhancing customer experience, and effectively integrating new tools.

Episode metadata supplied by the publisher feed · Published Jan 13, 2025

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From Complexity to Opportunity: Dana Applegate on the Future of Claims Automation

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