From Lurker to Legend With Victoria Hamilton

We meet people every day, online and in life. But how meaningful are these connections? And how much more powerful could they be if we took the time to get to know people better? In this week’s show, Lee talks to a relatively new connection, but one that has made a marked impact upon his life - Victoria Hamilton, who joins the show to discuss the benefits of spending more time getting to know people. KEY TAKEAWAYS In the new landscape of the business world, it’s the companies who focus on people, and trying to reach their customers in more creative, empowering ways, will be the ones who thrive. Happy people lead to happy customers. We can create happy people by installing a culture of comfort, support and collaboration in our organisations. The art of empathy allows us the insight to recognise when people are coming from a different place. The slightest trip along the way can affect a person’s outlook. We must understand where people are coming from. Having a sensation or feeling removed from our reach, such as the ability to physically connect, makes it all the more desirable. Lockdown has demonstrated that we crave human contact above all things. BEST MOMENTS ‘It’s such a time of unparalleled change’ ’The culture, behaviours and values of an organisation are what will shape and determine the impact and success of your focus on the customer’ ’Try and walk a mile in the other person’s shoes’ ‘We have a chance to relearn, reset and recalibrate!’ VALUABLE RESOURCES Business Problems Solved Podcast    Victoria Hamilton LinkedIn - https://www.linkedin.com/in/customertransformation/ ABOUT THE HOST   For the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses. In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material. Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.   CONTACT METHOD   You can contact Lee Houghton on 07813342194 [email protected] https://www.linkedin.com/in/lhoughton/