From Profitability to Paparazzi (and AI!)

Welcome back to Meet in the Lobby, the podcast where hospitality meets innovation!In this "Mailbag Episode 2," hosts Dorian Murphy and Melissa McCormack kick things off with a personal wellness check, sharing their recent focuses on fitness and mindfulness (and wine!).Then, they dive into listener questions, tackling pressing industry topics:Managing Tight Margins: Discover effective supply chain levers for improving property-level profitability without compromising the guest experience, including the critical role of contract renegotiation and leveraging partnerships like Avendra.AI in Hospitality: Explore how hotels can integrate AI to enhance guest stays and operational efficiency—from predictive maintenance and leveraging guest history to mobile keys and curated experiences—all while preserving the essential human touch.Finally, Dorian and Melissa share some truly unforgettable (and often hilarious) "craziest guest experience" stories from their time in operations, including a surprise moose encounter and extreme celebrity-spotting attempts.Tune in for practical insights, engaging discussions, and a few laughs! Have a question for the hosts? Send a DM to Avendra's LinkedIn, and it might be featured in a future episode.