Meet in the Lobby

Leadership, Talent, and the Future of Hospitality ProcurementIn Part 2 of Meet in the Lobby, hosts Dorian Murphy and Melissa McCormack continue their conversation with Molly Preston, Senior Vice President of Procurement at Pyramid Global Hospitality. While the first discussion explored global growth and procurement strategy, this installment shifts focus to leadership, mentorship, emerging talent, and the evolving role of procurement in hospitality.Leadership Begins with Understanding OperationsWhen asked about the leadership principles that have guided her career, Preston shared two philosophies that continue to serve as her professional north star.The first is a commitment to designing solutions with operators in mind. Having spent years working directly in hospitality operations, Preston believes any process or program must function in the realities of a busy hotel environment—not just look good on paper."If it works in the boardroom but fails during the breakfast rush, it's broken," she explained.This operator-first mindset has shaped her approach to procurement leadership, ensuring that systems and initiatives are practical, accessible, and capable of supporting frontline teams during the most demanding moments of their day.Her second guiding principle is equally simple and impactful: lead with kindness.Preston emphasized the importance of approaching colleagues with curiosity rather than criticism, recognizing that everyone carries challenges and circumstances that may not be visible. By fostering empathy and understanding, leaders can build stronger relationships, create healthier workplace cultures, and ultimately drive better outcomes.Understanding the Next Generation of Hospitality LeaderAs hospitality welcomes new generations into the workforce, Preston sees significant opportunity in the fresh perspectives they bring.She describes today's emerging professionals as highly purpose-driven, technologically fluent, and unafraid to ask questions. Unlike previous generations that may have accepted established processes without challenge, younger professionals are eager to understand the "why" behind decisions.Rather than viewing this curiosity as disruptive, Preston sees it as one of the industry's greatest strengths.Their willingness to question assumptions creates opportunities for innovation and encourages organizations to continually evaluate whether long-standing practices still serve their intended purpose.At the same time, she believes organizations must adapt their leadership styles to meet evolving expectations around communication, development, and career growth.The question isn't whether younger professionals are committed, Preston noted—it's understanding what motivates them and how organizations can create environments where they feel connected to meaningful work.Closing the Context GapOne of the most insightful moments of the conversation centered on what Preston calls a growing "context gap."She argues that younger professionals are not lacking capability. Instead, many simply haven't experienced the economic downturns, supply chain disruptions, labor shortages, and operational challenges that shaped previous generations of hospitality leaders.While experience develops over time, Preston believes leaders have a responsibility to accelerate that learning process by openly sharing knowledge and lessons learned.Rather than guarding information or expecting employees to learn everything through trial and error, organizations should actively invest in mentorship and knowledge transfer.By combining the experience of seasoned professionals with the technological fluency and fresh perspectives of emerging talent, hospitality organizations can create stronger, more resilient teams prepared to tackle future challenges.The Value of Mentorship and InternshipsPreston is also a strong advocate for internships and early-career development opportunities.Throughout her career, she has consistently worked with interns, valuing the fresh perspective they bring to projects and initiatives. Even individuals with limited hospitality experience can identify blind spots, challenge assumptions, and ask questions that seasoned professionals may overlook.These experiences not only help develop future industry leaders but also provide organizations with valuable insights that can improve decision-making and innovation.For Preston, mentorship is not simply about teaching others—it is about creating an environment where learning flows in both directions.The Future Procurement LeaderLooking ahead, Preston sees procurement leadership evolving far beyond traditional sourcing and contracting responsibilities.As hospitality organizations become increasingly global and data-driven, procurement leaders will be expected to operate as translators between corporate strategy and operational reality.Success will require more than technical expertise.Future leaders must be able to think systemically, navigate ambiguity, build trust across diverse stakeholder groups, and influence outcomes without relying solely on authority.According to Preston, the most effective procurement leaders will not succeed by controlling decisions. Instead, they will succeed by designing frameworks and systems that help others make better decisions.In many ways, the role is shifting from problem-solver to architect—creating structures that empower operators, align organizational goals, and support long-term success.Looking AheadThroughout the conversation, one theme remained consistent: hospitality is ultimately a people business.Whether discussing mentorship, leadership development, operational excellence, or procurement strategy, Preston continually returned to the importance of empathy, collaboration, and shared purpose.As the industry navigates technological transformation and generational change, those human-centered leadership principles may prove to be the most valuable asset of all.Stay Connected with Meet in the LobbyTo hear more conversations with hospitality leaders and industry innovators, subscribe to Meet in the Lobby on Apple Podcasts, Spotify, or visit the Avendra website for the latest episodes, insights, and hospitality trends.

Leadership, Talent, and the Future of Hospitality ProcurementIn Part 2 of Meet in the Lobby, hosts Dorian Murphy and Melissa McCormack continue their conversation with Molly Preston, Senior Vice President of Procurement at Pyramid Global Hospitality. While the first discussion explored global growth and procurement strategy, this installment shifts focus to leadership, mentorship, emerging talent, and the evolving role of procurement in hospitality.Leadership Begins with Understanding OperationsWhen asked about the leadership principles that have guided her career, Preston shared two philosophies that continue to serve as her professional north star.The first is a commitment to designing solutions with operators in mind. Having spent years working directly in hospitality operations, Preston believes any process or program must function in the realities of a busy hotel environment—not just look good on paper."If it works in the boardroom but fails during the breakfast rush, it's broken," she explained.This operator-first mindset has shaped her approach to procurement leadership, ensuring that systems and initiatives are practical, accessible, and capable of supporting frontline teams during the most demanding moments of their day.Her second guiding principle is equally simple and impactful: lead with kindness.Preston emphasized the importance of approaching colleagues with curiosity rather than criticism, recognizing that everyone carries challenges and circumstances that may not be visible. By fostering empathy and understanding, leaders can build stronger relationships, create healthier workplace cultures, and ultimately drive better outcomes.Understanding the Next Generation of Hospitality LeaderAs hospitality welcomes new generations into the workforce, Preston sees significant opportunity in the fresh perspectives they bring.She describes today's emerging professionals as highly purpose-driven, technologically fluent, and unafraid to ask questions. Unlike previous generations that may have accepted established processes without challenge, younger professionals are eager to understand the "why" behind decisions.Rather than viewing this curiosity as disruptive, Preston sees it as one of the industry's greatest strengths.Their willingness to question assumptions creates opportunities for innovation and encourages organizations to continually evaluate whether long-standing practices still serve their intended purpose.At the same time, she believes organizations must adapt their leadership styles to meet evolving expectations around communication, development, and career growth.The question isn't whether younger professionals are committed, Preston noted—it's understanding what motivates them and how organizations can create environments where they feel connected to meaningful work.Closing the Context GapOne of the most insightful moments of the conversation centered on what Preston calls a growing "context gap."She argues that younger professionals are not lacking capability. Instead, many simply haven't experienced the economic downturns, supply chain disruptions, labor shortages, and operational challenges that shaped previous generations of hospitality leaders.While experience develops over time, Preston believes leaders have a responsibility to accelerate that learning process by openly sharing knowledge and lessons learned.Rather than guarding information or expecting employees to learn everything through trial and error, organizations should actively invest in mentorship and knowledge transfer.By combining the experience of seasoned professionals with the technological fluency and fresh perspectives of emerging talent, hospitality organizations can create stronger, more resilient teams prepared to tackle future challenges.The Value of Mentorship and InternshipsPreston is also a strong advocate for internships and early-career development opportunities.Throughout her career, she has consistently worked with interns, valuing the fresh perspective they bring to projects and initiatives. Even individuals with limited hospitality experience can identify blind spots, challenge assumptions, and ask questions that seasoned professionals may overlook.These experiences not only help develop future industry leaders but also provide organizations with valuable insights that can improve decision-making and innovation.For Preston, mentorship is not simply about teaching others—it is about creating an environment where learning flows in both directions.The Future Procurement LeaderLooking ahead, Preston sees procurement leadership evolving far beyond traditional sourcing and contracting responsibilities.As hospitality organizations become increasingly global and data-driven, procurement leaders will be expected to operate as translators between corporate strategy and operational reality.Success will require more than technical expertise.Future leaders must be able to think systemically, navigate ambiguity, build trust across diverse stakeholder groups, and influence outcomes without relying solely on authority.According to Preston, the most effective procurement leaders will not succeed by controlling decisions. Instead, they will succeed by designing frameworks and systems that help others make better decisions.In many ways, the role is shifting from problem-solver to architect—creating structures that empower operators, align organizational goals, and support long-term success.Looking AheadThroughout the conversation, one theme remained consistent: hospitality is ultimately a people business.Whether discussing mentorship, leadership development, operational excellence, or procurement strategy, Preston continually returned to the importance of empathy, collaboration, and shared purpose.As the industry navigates technological transformation and generational change, those human-centered leadership principles may prove to be the most valuable asset of all.Stay Connected with Meet in the LobbyTo hear more conversations with hospitality leaders and industry innovators, subscribe to Meet in the Lobby on Apple Podcasts, Spotify, or visit the Avendra website for the latest episodes, insights, and hospitality trends.

Navigating Global Growth and Innovation in Hospitality ProcurementIn this episode of Meet in the Lobby, hosts Dorian Murphy and Melissa McCormack sit down with Molly Preston, Senior Vice President of Procurement at Pyramid Global Hospitality. The discussion centers on the evolving landscape of global procurement in the hospitality sector, balancing the necessity of corporate scale with the importance of local, authentic guest experiences.From Operations to Strategic LeadershipMolly Preston’s journey into the hospitality industry began in operations, starting as a student worker in a university food court and quickly rising to become a dining director for a large private student dormitory. Preston credits this hands-on start—managing engineering, housekeeping, and food and beverage services—as the foundation for her career.For Preston, the "energy of hospitality" is what remains the industry's greatest draw. She notes that few other sectors allow for the daily intersection of leadership, service, creativity, and business, a reality that persists even in her current corporate role.The "Guardrails, Not Handcuffs" PhilosophyAs Pyramid Global Hospitality continues to expand its footprint from the U.S. into Europe and the UK, Preston emphasizes that growth is only powerful when it is intentional. She describes her procurement strategy as setting "guardrails, not handcuffs."This philosophy allows the company to:Ensure Consistency: Maintain compliance, financial discipline, and risk management through standardized contracts and systems.Honor Individuality: Provide flexibility for properties to maintain their unique culture, design, and local storytelling.Enable Rather than Override: Align the "how" (partnerships, sustainability standards, safety) without dictating the "what" (local menu items, specific regional identity).Preston frames this as a "sandbox" approach: by providing a secure framework, she empowers chefs and operators to create locally relevant, authentic experiences without worrying about operational risks.Innovation, Data, and the Role of AIPreston identifies as a "data nerd" who leverages technology to streamline operations. She notes that the development of innovative, real-time dashboards allows operators to move away from reactive tasks and toward proactive, data-driven decision-making.Regarding the industry's shift toward artificial intelligence, Preston offers an optimistic perspective. While some colleagues express concern about the impact of AI on procurement roles, Preston views AI as a powerful enabler. She argues that by automating repetitive tasks—such as reordering, maintenance scheduling, and inventory balancing—AI will:Remove "Noise": Allow leaders to focus on high-impact strategic decisions.Improve Efficiency: Help identify where compliance is drifting before it becomes a significant financial issue.Preserve the Human Touch: By reducing the time operators spend behind a screen, AI enables them to refocus on what matters most: the guest experience.Adapting to Industry HeadwindsReflecting on the current economic and geopolitical climate, Preston acknowledges the serious headwinds facing the hospitality industry. She maintains that by leveraging the right tools and frameworks, organizations can protect margins without compromising the creativity and service that define the hospitality experience. Through intentional, technology-backed procurement, leadership can clear the path for their teams to prioritize "putting heads in beds" and creating memorable guest moments.Stay Connected with Meet in the LobbyWant to hear more expert insights on the future of hospitality? Listen to full episodes and catch up on previous discussions by following Meet in the Lobby on your favorite podcast platforms such as Apple, Spotify and the Avendra website.

Navigating Global Growth and Innovation in Hospitality ProcurementIn this episode of Meet in the Lobby, hosts Dorian Murphy and Melissa McCormack sit down with Molly Preston, Senior Vice President of Procurement at Pyramid Global Hospitality. The discussion centers on the evolving landscape of global procurement in the hospitality sector, balancing the necessity of corporate scale with the importance of local, authentic guest experiences.From Operations to Strategic LeadershipMolly Preston’s journey into the hospitality industry began in operations, starting as a student worker in a university food court and quickly rising to become a dining director for a large private student dormitory. Preston credits this hands-on start—managing engineering, housekeeping, and food and beverage services—as the foundation for her career.For Preston, the "energy of hospitality" is what remains the industry's greatest draw. She notes that few other sectors allow for the daily intersection of leadership, service, creativity, and business, a reality that persists even in her current corporate role.The "Guardrails, Not Handcuffs" PhilosophyAs Pyramid Global Hospitality continues to expand its footprint from the U.S. into Europe and the UK, Preston emphasizes that growth is only powerful when it is intentional. She describes her procurement strategy as setting "guardrails, not handcuffs."This philosophy allows the company to:Ensure Consistency: Maintain compliance, financial discipline, and risk management through standardized contracts and systems.Honor Individuality: Provide flexibility for properties to maintain their unique culture, design, and local storytelling.Enable Rather than Override: Align the "how" (partnerships, sustainability standards, safety) without dictating the "what" (local menu items, specific regional identity).Preston frames this as a "sandbox" approach: by providing a secure framework, she empowers chefs and operators to create locally relevant, authentic experiences without worrying about operational risks.Innovation, Data, and the Role of AIPreston identifies as a "data nerd" who leverages technology to streamline operations. She notes that the development of innovative, real-time dashboards allows operators to move away from reactive tasks and toward proactive, data-driven decision-making.Regarding the industry's shift toward artificial intelligence, Preston offers an optimistic perspective. While some colleagues express concern about the impact of AI on procurement roles, Preston views AI as a powerful enabler. She argues that by automating repetitive tasks—such as reordering, maintenance scheduling, and inventory balancing—AI will:Remove "Noise": Allow leaders to focus on high-impact strategic decisions.Improve Efficiency: Help identify where compliance is drifting before it becomes a significant financial issue.Preserve the Human Touch: By reducing the time operators spend behind a screen, AI enables them to refocus on what matters most: the guest experience.Adapting to Industry HeadwindsReflecting on the current economic and geopolitical climate, Preston acknowledges the serious headwinds facing the hospitality industry. She maintains that by leveraging the right tools and frameworks, organizations can protect margins without compromising the creativity and service that define the hospitality experience. Through intentional, technology-backed procurement, leadership can clear the path for their teams to prioritize "putting heads in beds" and creating memorable guest moments.Stay Connected with Meet in the LobbyWant to hear more expert insights on the future of hospitality? Listen to full episodes and catch up on previous discussions by following Meet in the Lobby on your favorite podcast platforms such as Apple, Spotify and the Avendra website.

In this episode of Meet in the Lobby, hosts Dorian Murphy and Melissa McCormack continue their exploration of how wellness is reshaping hospitality—this time through the lens of Peloton. Joined by Courtney Nolan, Senior Director of Partnerships at Peloton, the conversation dives into how hotels are integrating in-room fitness, creating immersive wellness spaces, and responding to growing guest demand for convenience, privacy, and routine while traveling.The episode highlights how wellness is no longer a luxury add-on but a core expectation, with travelers even willing to pay more for premium in-room fitness experiences. From Peloton-equipped guest rooms to innovative “Peloton Spaces,” the discussion uncovers how hotels can drive ROI while enhancing the guest experience. The conversation also looks ahead at the future of wellness in hospitality, including the rise of healthspan-focused travel and integrated fitness ecosystems.Along the way, the hosts and guest share entertaining travel stories—from cliff climbing in Thailand to sand dune surfing in Australia—adding a personal and relatable touch to the episode.Show NotesKey TopicsThe growing importance of wellness in hospitalityPeloton’s role in transforming hotel fitness experiencesIn-room fitness as a revenue-driving amenityGuest demand for privacy, convenience, and routineThe concept of “healthspan” and long-term wellness trendsFuture innovations in hospitality wellness spacesKey Takeaways1. Wellness is now a guest expectationTravelers increasingly expect access to fitness and wellness options as part of their stay—not just as an added perk.2. In-room fitness drives both satisfaction and revenueGuests are willing to pay up to $40 more per night for in-room Peloton access, creating a win-win for hotels and travelers.3. Privacy and convenience matter more than everIn-room solutions eliminate barriers like crowded gyms or time constraints—especially for business travelers.4. “Peloton Spaces” reimagine hotel wellness areasHotels can transform underutilized spaces into immersive, branded fitness environments without major renovations.5. Healthspan is shaping the future of travelGuests are shifting from short-term fitness goals to long-term well-being, prioritizing consistent cardio, strength training, and recovery.6. Integrated wellness experiences are the futureFrom workouts to sleep and meditation content, Peloton is helping hotels create holistic wellness journeys for guests.Featured GuestCourtney NolanSenior Director of Partnerships, PelotonMemorable MomentsHosts share adventurous travel stories, including cliff climbing and sand dune surfingDiscussion on why business travelers prefer in-room workoutsCreative and humorous ideas for Peloton expanding into airline seatbacksResources & LinksLearn more about Avendra: www.avendra.comFollow Avendra on LinkedIn: Avendra InternationalAbout the ShowMeet in the Lobby is a podcast where hospitality meets innovation, bringing together industry leaders to discuss trends shaping the future of travel and guest experience

In this episode of Meet in the Lobby, hosts Dorian Murphy and Melissa McCormack continue their exploration of how wellness is reshaping hospitality—this time through the lens of Peloton. Joined by Courtney Nolan, Senior Director of Partnerships at Peloton, the conversation dives into how hotels are integrating in-room fitness, creating immersive wellness spaces, and responding to growing guest demand for convenience, privacy, and routine while traveling.The episode highlights how wellness is no longer a luxury add-on but a core expectation, with travelers even willing to pay more for premium in-room fitness experiences. From Peloton-equipped guest rooms to innovative “Peloton Spaces,” the discussion uncovers how hotels can drive ROI while enhancing the guest experience. The conversation also looks ahead at the future of wellness in hospitality, including the rise of healthspan-focused travel and integrated fitness ecosystems.Along the way, the hosts and guest share entertaining travel stories—from cliff climbing in Thailand to sand dune surfing in Australia—adding a personal and relatable touch to the episode.Show NotesKey TopicsThe growing importance of wellness in hospitalityPeloton’s role in transforming hotel fitness experiencesIn-room fitness as a revenue-driving amenityGuest demand for privacy, convenience, and routineThe concept of “healthspan” and long-term wellness trendsFuture innovations in hospitality wellness spacesKey Takeaways1. Wellness is now a guest expectationTravelers increasingly expect access to fitness and wellness options as part of their stay—not just as an added perk.2. In-room fitness drives both satisfaction and revenueGuests are willing to pay up to $40 more per night for in-room Peloton access, creating a win-win for hotels and travelers.3. Privacy and convenience matter more than everIn-room solutions eliminate barriers like crowded gyms or time constraints—especially for business travelers.4. “Peloton Spaces” reimagine hotel wellness areasHotels can transform underutilized spaces into immersive, branded fitness environments without major renovations.5. Healthspan is shaping the future of travelGuests are shifting from short-term fitness goals to long-term well-being, prioritizing consistent cardio, strength training, and recovery.6. Integrated wellness experiences are the futureFrom workouts to sleep and meditation content, Peloton is helping hotels create holistic wellness journeys for guests.Featured GuestCourtney NolanSenior Director of Partnerships, PelotonMemorable MomentsHosts share adventurous travel stories, including cliff climbing and sand dune surfingDiscussion on why business travelers prefer in-room workoutsCreative and humorous ideas for Peloton expanding into airline seatbacksResources & LinksLearn more about Avendra: www.avendra.comFollow Avendra on LinkedIn: Avendra InternationalAbout the ShowMeet in the Lobby is a podcast where hospitality meets innovation, bringing together industry leaders to discuss trends shaping the future of travel and guest experience

How Peloton Is Powering Hospitality’s FutureWellness has moved far beyond the status of a luxury amenity. In hospitality, it is becoming a business imperative. As consumer expectations shift and the global wellness economy continues to expand, operators are being pushed to rethink how health and well-being show up across the guest experience.According to Courtney Nolan, Senior Director of Partnerships for Peloton for Business, wellness real estate is projected to reach $1.1 trillion by 2029. That scale signals a larger industry shift: wellness is now influencing not just travel decisions, but also how hotels, resorts, and mixed-use spaces are designed, built, and marketed.To remain competitive, hospitality leaders need to think about wellness across three strategic areas. The first is planning and construction, where spaces are intentionally designed to support physical and mental well-being. The second is amenities, including in-room fitness equipment, recovery tools, and elevated offerings like spa minibars. The third is programming, where curated wellness experiences encourage guests to book more often, stay longer, and engage more deeply with a property.What makes this trend especially important is the breadth of consumer demand. Peloton’s research of more than 3,000 active travelers suggests that wellness is no longer reserved for a niche group of highly committed users. Today’s travelers increasingly want hotels that help them maintain the routines they value at home, whether that means better-for-you food options, cleaner ingredients, or convenient, high-quality fitness experiences.That demand is also reshaping the economics of hospitality. As Dorian Murphy and Melissa McCormack note, wellness is taking a more central role in luxury travel. Bringing fitness and recovery directly into guest rooms and suites not only aligns with traveler expectations, but also creates opportunities for premium room categories and stronger margins.As Nolan puts it, “Wellness real estate is projected to reach 1.1 trillion—that’s with a ‘t’—by 2029... Hospitality operators really need to meet these people where they are.”McCormack reinforces the point clearly: “Wellness isn’t just a perk. It’s becoming a core part of the guest experience.”And Murphy frames the industry shift in simple terms: “This is no longer a nice-to-have. This is an imperative.”The takeaway is clear: hospitality is moving toward a future where wellness is woven into every touchpoint of the guest journey. For modern travelers, maintaining a wellness routine is not optional. Operators that embrace that reality stand to gain loyalty, differentiation, and revenue. Those that ignore it risk falling behind.

How Peloton Is Powering Hospitality’s FutureWellness has moved far beyond the status of a luxury amenity. In hospitality, it is becoming a business imperative. As consumer expectations shift and the global wellness economy continues to expand, operators are being pushed to rethink how health and well-being show up across the guest experience.According to Courtney Nolan, Senior Director of Partnerships for Peloton for Business, wellness real estate is projected to reach $1.1 trillion by 2029. That scale signals a larger industry shift: wellness is now influencing not just travel decisions, but also how hotels, resorts, and mixed-use spaces are designed, built, and marketed.To remain competitive, hospitality leaders need to think about wellness across three strategic areas. The first is planning and construction, where spaces are intentionally designed to support physical and mental well-being. The second is amenities, including in-room fitness equipment, recovery tools, and elevated offerings like spa minibars. The third is programming, where curated wellness experiences encourage guests to book more often, stay longer, and engage more deeply with a property.What makes this trend especially important is the breadth of consumer demand. Peloton’s research of more than 3,000 active travelers suggests that wellness is no longer reserved for a niche group of highly committed users. Today’s travelers increasingly want hotels that help them maintain the routines they value at home, whether that means better-for-you food options, cleaner ingredients, or convenient, high-quality fitness experiences.That demand is also reshaping the economics of hospitality. As Dorian Murphy and Melissa McCormack note, wellness is taking a more central role in luxury travel. Bringing fitness and recovery directly into guest rooms and suites not only aligns with traveler expectations, but also creates opportunities for premium room categories and stronger margins.As Nolan puts it, “Wellness real estate is projected to reach 1.1 trillion—that’s with a ‘t’—by 2029... Hospitality operators really need to meet these people where they are.”McCormack reinforces the point clearly: “Wellness isn’t just a perk. It’s becoming a core part of the guest experience.”And Murphy frames the industry shift in simple terms: “This is no longer a nice-to-have. This is an imperative.”The takeaway is clear: hospitality is moving toward a future where wellness is woven into every touchpoint of the guest journey. For modern travelers, maintaining a wellness routine is not optional. Operators that embrace that reality stand to gain loyalty, differentiation, and revenue. Those that ignore it risk falling behind.

Welcome back to Meet in the Lobby, the podcast where hospitality meets innovation!In this "Mailbag Episode 2," hosts Dorian Murphy and Melissa McCormack kick things off with a personal wellness check, sharing their recent focuses on fitness and mindfulness (and wine!).Then, they dive into listener questions, tackling pressing industry topics:Managing Tight Margins: Discover effective supply chain levers for improving property-level profitability without compromising the guest experience, including the critical role of contract renegotiation and leveraging partnerships like Avendra.AI in Hospitality: Explore how hotels can integrate AI to enhance guest stays and operational efficiency—from predictive maintenance and leveraging guest history to mobile keys and curated experiences—all while preserving the essential human touch.Finally, Dorian and Melissa share some truly unforgettable (and often hilarious) "craziest guest experience" stories from their time in operations, including a surprise moose encounter and extreme celebrity-spotting attempts.Tune in for practical insights, engaging discussions, and a few laughs! Have a question for the hosts? Send a DM to Avendra's LinkedIn, and it might be featured in a future episode.

Welcome back to Meet in the Lobby, the podcast where hospitality meets innovation!In this "Mailbag Episode 2," hosts Dorian Murphy and Melissa McCormack kick things off with a personal wellness check, sharing their recent focuses on fitness and mindfulness (and wine!).Then, they dive into listener questions, tackling pressing industry topics:Managing Tight Margins: Discover effective supply chain levers for improving property-level profitability without compromising the guest experience, including the critical role of contract renegotiation and leveraging partnerships like Avendra.AI in Hospitality: Explore how hotels can integrate AI to enhance guest stays and operational efficiency—from predictive maintenance and leveraging guest history to mobile keys and curated experiences—all while preserving the essential human touch.Finally, Dorian and Melissa share some truly unforgettable (and often hilarious) "craziest guest experience" stories from their time in operations, including a surprise moose encounter and extreme celebrity-spotting attempts.Tune in for practical insights, engaging discussions, and a few laughs! Have a question for the hosts? Send a DM to Avendra's LinkedIn, and it might be featured in a future episode.

In this inaugural "Mailbag" episode of Meet in the Lobby, hosts Dorien Murphy and Melissa McCormack dive into the interweb universe to answer your burning questions about the future of hospitality.From the challenges of flat occupancy forecasts to the creative potential of mocktails, this episode is packed with actionable insights for hotel operators and hospitality enthusiasts alike. Dorien and Melissa share personal anecdotes—including a snowstorm battle involving a dustpan—while exploring how small, thoughtful touches can lead to significant revenue growth.Inside this episode, we discuss:Driving Revenue in 2026: Strategies to increase revenue per occupied room when occupancy is flat, focusing on high-impact wellness investments like sound machines and blackout curtains.The "Spa Minibar" Concept: Why in-room retail items like $50 bath bombs and facial kits are the next big opportunity for busy travelers.Sophisticated Zero-Proof Programs: Moving beyond "juice and Sprite" to create elegant, profitable, and creative non-alcoholic drink experiences that cater to Gen Z and wellness-conscious guests.The Intersection of Tech and Service: How to use mobile ordering and pre-arrival tools to personalize the guest stay without losing the "human touch."25 Years of Avendra: Reflections on the power of relationships and the diverse expertise that drives success in the hospitality procurement ecosystem.Featured Speakers:Dorien Murphy, Executive Producer & Co-host at Avendra InternationalMelissa McCormack, Executive Producer & Co-host at Avendra InternationalHave a question for a future episode?Send a DM to Avendra’s LinkedIn page with your question, and you might hear it addressed on the show!Connect with us: Visit www.avendra.com to learn about our procurement services.Follow Avendra International on LinkedIn for the latest hospitality news and trends.

In this inaugural "Mailbag" episode of Meet in the Lobby, hosts Dorien Murphy and Melissa McCormack dive into the interweb universe to answer your burning questions about the future of hospitality.From the challenges of flat occupancy forecasts to the creative potential of mocktails, this episode is packed with actionable insights for hotel operators and hospitality enthusiasts alike. Dorien and Melissa share personal anecdotes—including a snowstorm battle involving a dustpan—while exploring how small, thoughtful touches can lead to significant revenue growth.Inside this episode, we discuss:Driving Revenue in 2026: Strategies to increase revenue per occupied room when occupancy is flat, focusing on high-impact wellness investments like sound machines and blackout curtains.The "Spa Minibar" Concept: Why in-room retail items like $50 bath bombs and facial kits are the next big opportunity for busy travelers.Sophisticated Zero-Proof Programs: Moving beyond "juice and Sprite" to create elegant, profitable, and creative non-alcoholic drink experiences that cater to Gen Z and wellness-conscious guests.The Intersection of Tech and Service: How to use mobile ordering and pre-arrival tools to personalize the guest stay without losing the "human touch."25 Years of Avendra: Reflections on the power of relationships and the diverse expertise that drives success in the hospitality procurement ecosystem.Featured Speakers:Dorien Murphy, Executive Producer & Co-host at Avendra InternationalMelissa McCormack, Executive Producer & Co-host at Avendra InternationalHave a question for a future episode?Send a DM to Avendra’s LinkedIn page with your question, and you might hear it addressed on the show!Connect with us: Visit www.avendra.com to learn about our procurement services.Follow Avendra International on LinkedIn for the latest hospitality news and trends.

The Chef's Forecast: Culinary Moves that Matter in 2026In a recent episode of "Meet in the Lobby," hosts Melissa McCormack and Dorien Murphy were joined by Adam Mali, Director of Culinary Operations with Sage Restaurant Concepts, to forecast the culinary trends shaping hotel dining for 2026. The conversation moved beyond fleeting fads to explore the deeper shifts in flavor, technique, and philosophy that are defining the future of hospitality. The consensus is clear: the path forward is paved with simplicity, responsibility, and a creative balance between comfort and innovation.The New Menu: Balancing Comfort with Creative InnovationThe central trend for 2026, according to Adam Mali, is not about chasing exotic ingredients like cricket tacos, but about striking a delicate balance. "We're trying to, I think, straddle a line where we're giving people a degree of comfort, something recognizable, and then also giving the chef the opportunity to create something innovative and maybe surprising," he explained.This approach manifests in several key ways:Elevated Familiarity: Instead of reinventing the wheel, top chefs are refining beloved concepts to their highest form. Mali cited a chef at Hotel Van Zandt in Austin who created an exquisite beef tongue dish that captured all the traditional flavors of a street-style lingua taco but presented it in a format "worthy of a Michelin star."The Power of Simplicity: There is a distinct movement away from overly complex dishes with too many components. The focus is shifting toward purity of flavor. As Dorien Murphy aptly summarized, the goal is "keeping flavors closer to the ground." This trend is exemplified by highly trained chefs—like alumni from Eleven Madison Park—opening single-focus restaurants dedicated to perfecting classics like pizza.Creativity Fueled by Constraints: With ingredient costs rising approximately 20% year-over-year, financial pressures are becoming a surprising catalyst for innovation. "The financial constraint...is actually driving innovation and creativity in a really positive way," Mali noted. This pressure encourages chefs to explore lesser-known but flavorful alternative cuts of meat and to design menus that are both brilliant and economically viable.Indulgence Meets Responsibility: The Rise of Sustainable DiningA significant portion of the discussion centered on the growing importance of sustainability, which is evolving from a trend into a core operational principle. Guests increasingly want to know they are participating in a responsible transaction, and this trust is built on a foundation of environmental stewardship.Mali emphasized that this goes far beyond marketing. It’s about tangible actions in the kitchen:Seasonality as a Standard: Mali argued passionately that seasonality shouldn't be a trend but should be "in your DNA." He pointed out the absurdity of a hotel wanting to serve stone fruit in November when exceptional seasonal produce like persimmons and citrus is readily available.Rethinking Technique: The conversation highlighted a renewed appreciation for traditional cooking methods over modern ones that can be wasteful. Mali criticized the widespread use of sous-vide cooking for the immense plastic waste it generates. "For me, like, if you can't braise something, you should consider another profession," he stated, championing classic techniques that enhance flavor without the environmental cost.Responsible Sourcing: From using reusable Binchotan charcoal for live-fire cooking to minimizing plastic wrap, responsible operators are looking at every aspect of their operation to reduce their environmental impact.Melissa McCormack perfectly captured this philosophy by coining the phrase "where indulgence meets responsibility," defining the modern luxury dining experience as one that delivers exceptional quality without compromising ethical standards.The Takeaway: Authenticity is the FutureUltimately, the forecast for 2026 points toward a more grounded, authentic, and thoughtful approach to hotel dining. The future is not about shock value but about delivering genuine, high-quality experiences. By focusing on pure flavors, embracing sustainable practices, and creatively balancing the familiar with the innovative, hotels can build trust with their guests and create dining destinations that are both comforting and compelling.# The Chef's Forecast: Culinary Moves that Matter in 2026In a recent episode of "Meet in the Lobby," hosts Melissa McCormack and Dorien Murphy were joined by Adam Mali, Director of Culinary Operations with Sage Restaurant Concepts, to forecast the culinary trends shaping hotel dining for 2026. The conversation moved beyond fleeting fads to explore the deeper shifts in flavor, technique, and philosophy that are defining the future of hospitality. The consensus is clear: the path forward is paved with simplicity, responsibility, and a creative balance between comfort and innovation.

Rediscovering LuxuryWelcome to "Meet in the Lobby," a podcast by Avendra International, where we pull back the veil on the mysteries of luxury hospitality. Hosted by Melissa McCormack and Dorien Murphy, this episode teases insights from the recent Avendra Luxury Summit in Dallas, Texas—a hub of secretive innovations and exclusive networking opportunities. What discoveries will influence the future of luxury hospitality?Unlocking the Secrets of LuxuryJoin Melissa and Dorien as they discuss how the essence of luxury hospitality is being redefined to offer more than just a lavish stay. With guests demanding personalized and non-transactional experiences, what hidden strategies are hotels deploying to exceed expectations?Insider Insights with Barak HirschowitzSpecial guest Barak Hirschowitz, President of the International Luxury Hotel Association, reveals upcoming trends that could turn the luxury sector upside down. What elusive forces are subtly transforming this industry?The Enigmatic FutureBarak shares bold predictions that could reshape hotel management strategies for 2026 and beyond. How can focusing on a guest's most precious commodity—time—be the secret ingredient to unparalleled luxury?Tune into "Meet in the Lobby" to uncover these answers and more. To stay in the loop with Avendra International and explore these revelations firsthand, visit www.avendra.com or connect with us on LinkedIn. Don't miss the chance to witness Melissa at the ILHA INSPIRE event in Prague, or catch Dorien moderating in Las Vegas.

Rediscovering LuxuryWelcome to "Meet in the Lobby," a podcast by Avendra International, where we pull back the veil on the mysteries of luxury hospitality. Hosted by Melissa McCormack and Dorien Murphy, this episode teases insights from the recent Avendra Luxury Summit in Dallas, Texas—a hub of secretive innovations and exclusive networking opportunities. What discoveries will influence the future of luxury hospitality?Unlocking the Secrets of LuxuryJoin Melissa and Dorien as they discuss how the essence of luxury hospitality is being redefined to offer more than just a lavish stay. With guests demanding personalized and non-transactional experiences, what hidden strategies are hotels deploying to exceed expectations?Insider Insights with Barak HirschowitzSpecial guest Barak Hirschowitz, President of the International Luxury Hotel Association, reveals upcoming trends that could turn the luxury sector upside down. What elusive forces are subtly transforming this industry?The Enigmatic FutureBarak shares bold predictions that could reshape hotel management strategies for 2026 and beyond. How can focusing on a guest's most precious commodity—time—be the secret ingredient to unparalleled luxury?Tune into "Meet in the Lobby" to uncover these answers and more. To stay in the loop with Avendra International and explore these revelations firsthand, visit www.avendra.com or connect with us on LinkedIn. Don't miss the chance to witness Melissa at the ILHA INSPIRE event in Prague, or catch Dorien moderating in Las Vegas.

Cybersecurity's Vital Role in HospitalityIn this episode of "Meet in the Lobby," hosts Melissa McCormack and Dorien Murphy discuss the critical importance of cybersecurity in the hospitality industry, featuring insights from special guest Pam Lindemoen, Chief Security Officer at RH-ISAC. Emphasizing that cybersecurity is now a front-and-center concern, the conversation explores how hotels handle sensitive data and the risks posed by increased automation. The episode provides actionable strategies for hotel operators, such as implementing multi-factor authentication, regular system updates, and maintaining account hygiene, to protect against evolving cyber threats. Pam highlights the importance of robust disaster recovery plans and the need for collaboration and mentorship to combat cybercriminals effectively. This discussion underscores the essential role of cybersecurity in maintaining guest trust and business integrity.Learn more about enhancing your hospitality business with Avendra International by visiting www.avendra.com or following us on LinkedIn at Avendra International.

Cybersecurity's Vital Role in HospitalityIn this episode of "Meet in the Lobby," hosts Melissa McCormack and Dorien Murphy discuss the critical importance of cybersecurity in the hospitality industry, featuring insights from special guest Pam Lindemoen, Chief Security Officer at RH-ISAC. Emphasizing that cybersecurity is now a front-and-center concern, the conversation explores how hotels handle sensitive data and the risks posed by increased automation. The episode provides actionable strategies for hotel operators, such as implementing multi-factor authentication, regular system updates, and maintaining account hygiene, to protect against evolving cyber threats. Pam highlights the importance of robust disaster recovery plans and the need for collaboration and mentorship to combat cybercriminals effectively. This discussion underscores the essential role of cybersecurity in maintaining guest trust and business integrity.Learn more about enhancing your hospitality business with Avendra International by visiting www.avendra.com or following us on LinkedIn at Avendra International.

Unlocking Fall Food Trends with Chef Paul BloxhamJoin us as Chef Paul Bloxham, culinary expert and Head at Avendra International Europe, reveals the latest fall food trends across Europe and beyond. Discover how these trends are reshaping menus and enhancing guest experiences.What You'll Learn00:24 — Paul's culinary journey and role at Avendra05:15 — Key fall flavors and their impact13:20 — Crafting hyper-local menus with global consistency20:15 — Memorable stories with Anthony BourdainStaying ahead in the culinary world requires an understanding of evolving trends. Chef Bloxham offers insights into flavors and techniques that are transforming dining experiences.Enhance your hospitality offerings with Avendra International. Visit www.avendra.com to learn how we can help you innovate and satisfy your guests.Share your thoughts on these trends in the comments and subscribe for more insights.

Unlocking Fall Food Trends with Chef Paul BloxhamJoin us as Chef Paul Bloxham, culinary expert and Head at Avendra International Europe, reveals the latest fall food trends across Europe and beyond. Discover how these trends are reshaping menus and enhancing guest experiences.What You'll Learn00:24 — Paul's culinary journey and role at Avendra05:15 — Key fall flavors and their impact13:20 — Crafting hyper-local menus with global consistency20:15 — Memorable stories with Anthony BourdainStaying ahead in the culinary world requires an understanding of evolving trends. Chef Bloxham offers insights into flavors and techniques that are transforming dining experiences.Enhance your hospitality offerings with Avendra International. Visit www.avendra.com to learn how we can help you innovate and satisfy your guests.Share your thoughts on these trends in the comments and subscribe for more insights.

Looking for seamless retail solutions in hospitality? Discover how AI-powered automation is revolutionizing hotel guest experiences, thanks to Swyft's groundbreaking solutions!During our latest "Meet in the Lobby" podcast, Rick Cusick, Chief Revenue Officer of Swyft, shared insights on how their cutting-edge technology connects the dots between right brand, product, and time—dramatically enhancing guest satisfaction and hotel revenues. These automated retail solutions, including smart vending and robotic cabinets, offer 24/7 access to premium products, reducing operational burdens for hoteliers.Dive into this captivating podcast episode featuring Rick Cusick and hear how these transformative solutions are setting new benchmarks for efficiency and guest experiences in hospitality.Curious to know how these innovations impact hotels from cost dynamics to international traveler preferences? Listen now to uncover these insights.💬 We’d love to hear your thoughts! How do you see AI and automation improving your industry? Comment below or share your experiences.

Looking for seamless retail solutions in hospitality? Discover how AI-powered automation is revolutionizing hotel guest experiences, thanks to Swyft's groundbreaking solutions!During our latest "Meet in the Lobby" podcast, Rick Cusick, Chief Revenue Officer of Swyft, shared insights on how their cutting-edge technology connects the dots between right brand, product, and time—dramatically enhancing guest satisfaction and hotel revenues. These automated retail solutions, including smart vending and robotic cabinets, offer 24/7 access to premium products, reducing operational burdens for hoteliers.Dive into this captivating podcast episode featuring Rick Cusick and hear how these transformative solutions are setting new benchmarks for efficiency and guest experiences in hospitality.Curious to know how these innovations impact hotels from cost dynamics to international traveler preferences? Listen now to uncover these insights.💬 We’d love to hear your thoughts! How do you see AI and automation improving your industry? Comment below or share your experiences.

Outdoor spaces are no longer just an amenity—they’re a strategic asset. In this episode, industry expert Michelle McGuire-Keckler of JANUS et Cie shares how innovative outdoor furniture trends are redefining guest experiences and driving long-term value for hotels and resorts.Hosted by Avendra’s Melissa McCormack, Senior Director of Global Opportunities, and Dorien Murphy, Director of Luxury Accounts, this episode dives into the design strategies that are making outdoor areas more flexible, functional, and profitable.What You'll Learn:02:16 — Michelle talks about her journey to becoming the brand manager at JANUS et Cie and her expertise in outdoor furniture and fixtures.02:38 — Discover the latest trends in outdoor furniture design for hospitality properties.06:03 — Melissa, Dorien and Michelle discuss which materials are best suited for outdoor furniture in different climates, including best practices for keeping it clean.09:34 — Michelle shares the key factors to keep in mind when choosing outdoor furniture for hotels to create a welcoming guest experience.11:59 — With lead times and supply chain delays in mind, Michelle, Dorien and Melissa discuss the optimal time to place outdoor furniture orders.15:37 — The group discusses strategies for hotels to maximize the use of their outdoor spaces throughout the year.17:11 — Michelle shares her tips for protecting furniture to extend the lifecycle of capital expenditures.Ready to dive into the fascinating world of hospitality through the lens of experts who've lived it? Tune in to “Meet in the Lobby,” subscribe for future episodes, and engage in conversation over on our LinkedIn.Check out “Meet in the Lobby” on YouTube, Spotify, and Apple Podcasts.We get it, and we can help.

As guests increasingly prioritize wellness, sustainability, and immersive experiences, hotels are transforming their outdoor environments into multifunctional retreats that blend comfort with connection to nature. A 2024 research study found that 58% of travelers preferred hotels embracing sustainability practices—such as reducing plastic and promoting eco-friendly amenities, highlighting the growing importance of intentional, guest-focused outdoor design. Meeting these evolving expectations requires more than just beautiful spaces—it demands thoughtful planning, durable investments, and flexible design solutions.So, how can hospitality leaders select the right furniture, plan for seasonal needs, and ensure their outdoor investments stand the test of time—and the elements?In this episode of Meet in the Lobby, hosts Melissa McCormack, Senior Director, Global Opportunities, and Dorien Murphy, Director, Strategic Luxury Accounts at Avendra International, sit down with Michelle McGuire-Keckler, Brand Manager at JANUS et Cie. Together, they explore the trends, materials, and strategies that transform outdoor spaces into guest experience powerhouses.Highlights from the conversation:Flexibility is king – Modular furniture and reconfigurable layouts allow spaces to serve multiple purposes, from private cabanas to communal dining setups.Durability meets design – Selecting climate-appropriate materials, maintaining them properly, and sourcing from suppliers with replacement parts protects both aesthetics and CapEx investments.Year-round revenue potential – Hotels can repurpose outdoor spaces for wine tastings, spa treatments, and special events, even in colder climates through tenting or heated enclosures.Michelle McGuire-Keckler is a hospitality sales specialist with over 25 years of experience in design, project management, and client relationship development. For the past eight years, she has worked with luxury outdoor furnishings leader JANUS et Cie. Her career spans leadership roles in market development, sales, and design consulting, collaborating closely with builders, architects, and interior designers to deliver high-quality, customized solutions for hospitality spaces. She is recognized for her expertise in customer service management, market planning, and guiding projects from concept through installation to enhance both functionality and guest experience.

In this introductory episode of "Meet in the Lobby," hosts Melissa McCormack and Dorien Murphy set the stage for what listeners can expect from this hospitality-centric podcast, sponsored by Avendra International, North America's leading provider of hospitality procurement services.Get to Know Your HostsInitially, both hosts share their journeys in the hospitality industry. Dorien, the Director of Luxury Accounts with Avendra International, once sought a career as a chef and has held senior roles in luxury hotel brands. Now, he assists brands with their procurement strategy, integrating it with their operational strategy and ESG goals.Melissa, on the other hand, began her career as a telephone operator in hotels at the age of 16. From there, she climbed up the ranks to assume general manager roles in hotels, restaurants, and even the golf industry. Now, she plays an instrumental role in ensuring Avendra’s clients receive a consistent experience worldwide. Their mutual background in hotel operations makes them an impressive duo with deep insights into the hospitality industry.Looking Back on Early Days in the Hospitality IndustryIn a lighter segment, the hosts delve into surprising and amusing experiences from their early days in the industry. From a live shark falling from the sky at a golf club Melissa managed to Dorien encountering a rat while on valet duty, these stories highlight the unpredictable nature of a career in hospitality operations.What to Expect From Meet in the LobbyWhen asked about what listeners should anticipate from future episodes of the "Meet in the Lobby" podcast, both hosts agreed on offering listeners unprecedented access to industry thought leaders and experts. The podcast is structured to provide inspiration, actionable solutions, new perspectives, and hard-hitting facts about the hospitality industry – minus the sales pitches. From operational tips and tricks to fresh perspectives on hotel offerings, listeners are promised a candid and authentic podcasting experience.

In this episode, our guest is Chirag Shah, the EVP of Federal Affairs at the American Hotel and Lodging Association (AHLA). We discuss the legislative advocacy that offers much-needed support to the hospitality industry. With an in-depth look at AHLA's initiative towards combatting human trafficking, involvement in workforce and taxation policy, and facilitating regular interaction with policymakers, this episode is brimming with insights. Tune in as we explore how AHLA serves as the voice for the industry, understanding and representing the challenges faced by hotel owners, operators, and employees. Irrespective of where you stand in the hospitality vertical, there is much to learn from Chirag and the wider AHLA in terms of advocacy, policy understanding, industry representation.Chirag Shah carries a wealth of experience in government affairs and the hotel and lodging industry. Before joining AHLA, Chirag worked with Congressman Wilson from South Carolina and handled dealings with numerous hoteliers. He has been part of AHLA for over four years, advocating for the industry amidst critical issues like taxation, labor shortages, protection of the franchise model, and human trafficking prevention, to name a few.

In the latest podcast episode of "Meet in the Lobby" from Avendra International, Dorien and Melissa explore how quality sleep plays an integral role in the overall wellness experience, especially in the hospitality industry.Guest Introduction: Luke KellyThe hosts welcome guest speaker Luke Kelly, CEO of Bryte, a company that's revolutionizing the guest sleep experience through cutting-edge technology. Luke's innovative approach to sleep wellness and proactive solutions offers fascinating insights into a largely untapped sphere within hospitality. Luke discusses Bryte's principles, their quest to surpass traditional foam and spring mattresses, and their commitment to reinvent sleeping experiences with hi-tech solutions.Bryte Bed: A Revolution in Sleep QualityBryte offers a highly personalized sleep experience. With 90 software addressable coils within a king-size Bryte mattress, the bed can adjust in real time, offering variability in firmness across the bed. It's designed to accommodate individual sleep patterns, each regions' firmness can be individually tuned with increasing personalization over time. The Bryte bed adjusts dynamically when one shifts to sleeping on their side, reducing pressure in the shoulder region for ultimate comfort.Delivering Hyper-Personalized In-room Wellness with BryteThe Bryte bed provides a wellness experience integrated into the bed itself, including relaxation exercises to help induce sleep. Users can select a 30-minute relaxation experience, such as a rainstorm or spoken word meditation, aiding sleep initiation. The bed allows deeper connection and establishment of healthy rituals, especially for partners sharing the bed.The Role of Hotels: Investing in Sleep TechnologyThe Bryte bed has potential for massive ROI for hotels, as it provides an upsell opportunity to guests. The hotels can charge premium rates for wellness rooms equipped with Bryte beds. Also, by delivering a highly personalized experience, hotels can ensure customer loyalty. The data collected by Bryte can share insightful information with hotels about user preferences, allowing an impressive personalization level.The Growing Demand for Sleep Technology in HospitalityThe rise in wellness tourism reflects the growing demand for better sleep experiences. Bryte's contribution to this realm involves technologies which address various components affecting sleep including room temperature, light conditions, and the overall sleep environment, which play a crucial role in achieving good sleep quality.

In this episode, Leah shares her journey from a budding communications and media student to a respected figure in the luxury hospitality space, emphasizing wellness. Her experiences and insights pave the way for a rich discussion on how hotels can integrate wellness into their offerings, catering to the evolving needs of travelers who prioritize health and wellness.Insights from Leah CrumpLeah discusses the current trends in wellness in the hospitality sector, emphasizing the necessity for hotels to adapt to these trends to enhance guest experiences. She highlights practical strategies for hotels to incorporate wellness, ranging from water quality improvements to holistic wellness experiences that can be integrated throughout a guest's stay.Expanding Wellness Beyond Conventional Spa ServicesThe conversation also uncovered the potential of ‘wellness butlers’ – a novel concept aimed at offering personalized wellness experiences directly to guest rooms. This service exemplifies how hotels can innovate beyond traditional spa services to meet the sophisticated demands of modern travelers.Anticipating the Future of Wellness in HospitalityLeah, applying her futurist lens, projects an evolution in the hospitality industry where tradition meets technology to foster long-term guest health and satisfaction. She envisions a future where guest experiences are tailored even more meticulously to personal wellness needs, potentially through the integration of advanced technology that complements traditional hospitality services.Value to Industry Leaders and OperatorsThe insights shared by Leah are crucial for industry leaders aiming to steer their brands towards more health-oriented services. With her expert advice, hotel operators can explore new opportunities to distinguish their offerings in a competitive market by embedding wellness deeply into their guest experience.