From Submarines to Service Leadership: William Hartford on Influence and Resilience

In this episode of the True Leadership Podcast, host Jessy James sits down with William Hartford, Vice President of Business Development at The Connection Contact Center and a former Navy submarine veteran. William shares how an early military leader shaped his philosophy of leadership through inspiration rather than authority. The conversation explores the role of influence, humility, and resilience in building strong teams and navigating uncertainty throughout a career. William also reflects on the importance of developing future leaders, embracing change in an AI-driven world, and the courage required to keep stretching beyond comfort zones. His message is simple but powerful: leadership begins when you stop waiting for permission....If you’d like support navigating your current leadership challenge, you can book a True Leadership Conversation with Ty here: https://calendly.com/onemountain/25-minute-clarity-callYou can also learn more about the True Leadership Approach at: https://www.onemountainleadership.com/testimonials