FRONTLINE CUSTOMER SERVICE PROFESSIONALS ROCK!

“Wow, if you can put up with me after the way I acted, you are somebody really special! Will you go out with me?” Many times when we hear about interviews, they are with big name experts and I guarantee you we do have a big names for you. But what about that front line customer service person that the only people that know how great they are is the customer? (And their family and friends!) These frontline professionals are dealing day in and day out with the challenges in real time and are having to come up with solutions on the spot! Sometimes they are called names, yelled at and personally insulted. But they seem to pull through and shine! How can one go through that and still keep a great attitude… well, that’s that you will hear from Lise Delottenville who has been a frontline customer service professional for over 25 years. She has great advice, tips and stories… like being asked out on a date by a customer who said, “Wow, if you can put up with me after the way I acted, you are somebody really special! Will you go out with me?” We all can relate to and learn a lot from each other and people like Lise, she may not have a big name or get the ‘big bucks” for her advice. But is making a Big Difference in the lives of her customer’s every day! It was a true privileged to be able to interview Lise and I am sure you will enjoy her interview!