PODCAST · business
Making Excellent Customer the Standard
by Abraham Venismach
Abraham Venismach’s Making Excellent Customer Service the Standard Weekly Podcast… Interviews with experts, front line on the job customer service professionals, product reviews and more. To help you make excellent customer service the standard!...
Episodes
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Product Review: LikeBillions.com, Maximizing Contact Centers Profitability
This week’s podcast is a product review. I interviewed Ami Meoded CEO., http://likebillions.com/ Ami claims his system can maximize contact centers profitability. Tune in and hear for yourself how he backs up his claim..
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Social Media – the Future of Customer Service
While the majority of companies use social media for marketing and sales, it can be an even more effective tool for customer service. Today everything has gone ‘social’ and customer service is not an exception. It’s easier than ever for customers to reach companies quickly and solve their…
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How to Join the Customer Service Revolution and Not Be Left Out!
This week’s interview is with John DiJulius of http://www.thedijuliusgroup.com/johndijulius/ Has writing a new book. The Customer Service Revolution. http://thedijuliusgroup.com/shop/items/books/1/ When I asked him, “So why is it a revolution?” John replied: “ You know, the past seven years with...
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Customer Watch Dog Agency Bites Companies with Bad Customer Service!
This week’s interview is with Ehud Peleg, CEO of the Israel Consumer Council, a customer advocacy agency. Ehud gives us a perspective from a Customer Service watchdog perspective. What do you think he has to say about customer service? Tune in and find out!
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Cupcake Sprinkles & Customer Service a Secret Revealed
This week’s interview is with Customer Service Guru Dr. Chip Bell author or co-author of seven national best-selling books, shares how to significantly enhance and enrich your customers’ experiences, ramp up customer acquisition, increase deep customer loyalty, and grow your reputation and bottom...
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What Customer Service Myths do you Believe in?
There are assumptions and then there a facts. Seems like that myths are what drive many people to take actions in the wrong direction. But good news for us. This week’s interview with Paul Harts is a Customer Service Myth Buster. Paul loves to take on the assumptions and find the truth about...
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Call Center Success Secrets!
This week’s interview is with Marco Houthuijzen - Teamleader Inside Sales Europe at Implant Direct Sybron International and owner of the Linkinedin Group Customer Care Network. Marco is a front line customer service profession with tons of firsthand experience as you will hear! He shares some of...
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Customer Service Agent Quits Job and Becomes a Consultant!
Have you ever thought about taking your years of frontline customer service experience and becoming a consultant? Meet Errol Allan Expert/Consultant/Trainer/Speaker/Author/Practical Hands-On Experience customer service professional. Listen how he did it and hear Errol tell you his practical…
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The Secret to Employee Engagement
How engaged are your employees? According to my guest David Olsen of Recognition Pro studies show that the majority of employees are disengaged! Wow! Why do you think that is and what’s going to change that around? Tune into this week’s Podcast to find out David’s fascinating solution to the...
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Are you Parenting or Managing? 5 ways to tell.
Besides learning how to tell of what kind of manager you are or have, employees learn how to tell their manager what you need. That’s just a taste of a couple of this week’s take away packed put into action right now Making Excellent Customer the Standard Podcast! Meet Dr. Rosanne the customer...
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Secrets to the Customer and Employee Experience.
For nearly a decade Michel Falcon has devoted his career to the employee and customer experience. He has worked with and spoken to executives from Verizon Wireless, Tim Hortons, Tangerine Bank, Lexus and many other billion dollar companies to improve their customer and employee experience. In…
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WOW = WOM the Startup & Small Biz Success Formula
Where does WOM (Word of Mouth) come from? Excellent customer service! It’s where someone is so impressed with you that they just have to tell everybody! I had the privilege of interviewing Liam Austin from smalltoday.com a forum for those that are thinking about starting a business or have one…
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Do you Really Care where your Customer Service Rep is from?
One of the most amusing things I have experienced in receiving customer service was getting a rep with a “Texas” accent named “Dillon” that kept losing his “Texas” accent when things were getting kinda hot. The focus of the conversation shifted to “Your name is not Dillon and you aren’t from...
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Making Excellent Customer Service Awesomely Simple
I have been interviewing expert after expert and it seems like they all say the same thing just in their own unique way. They are for sure inspiring and each has a certain charm that can’t be resisted! As I was looking for more people to interview, I came across this big smiling face of a man. I…
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How to make your whole company a "Customer Service Dept."
This week’s podcast I interviewed Patricio Porras of Service Quality Institute. Patricio is one of those that have come from the ground up. He has gone from delivering excellent customer service to teaching how to deliver excellent customer service. What’s the key to making excellent customer...
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Are your Customer Service Policies Stupid?
My guest on this week’s podcast John Tschohl says that two big reasons for poor customer service is that some companies just have plain stupid policies and employees are afraid to make decisions. I have to admit. I have run into “stupid” policies and customer service reps that are useless more...
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Ron Kaufman - How do you create Uplifting Service?
I had the privilege of interviewing Ron Kaufman who is on a personal mission to uplift the world by helping people learn how to create value for others. Ron has written a book called “Uplifting Service” which he describes in detail how you can create an “uplifting” service culture in your...
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Shep Hyken - Always be Amazing!
Shep Hyken WHO IS SHEP? Customer Service and Experience Expert – Hall of Fame Speaker – New York Times and Wall Street JournalBestselling Author Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to...
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Meet Wu who brings WOW to Customer Service!
This week’s interview is with frontline customer service professional Sjong Wu. He likes to be called Wu. When I interviewed Wu he was working at Accenture, a multinational management consulting, technology services, and outsourcing company. It is the world's largest consulting firm as measured…
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The Secret to Making Extraordinary Customer Service…
The Secret to Making Excellent Extraordinary Customer Service… Treat others the way you want to be treated! Oh no, not another cliché! Run away!!! Jez Rose the Behavior Expert as he is best known as in the Customer Service, Customer Experience arena is teaching a different approach. Jez teaches…
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World Peace through Customer Service!
This week’s podcast has an unlikely pair having a friendly conversation. Both from counties and cultures that are thought not to be on friendly terms. One from Israel the other from United Arab Emirates. But for these two there are no borders to taking care of their customers. “When people focus…
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FRONTLINE CUSTOMER SERVICE PROFESSIONALS ROCK!
“Wow, if you can put up with me after the way I acted, you are somebody really special! Will you go out with me?” Many times when we hear about interviews, they are with big name experts and I guarantee you we do have a big names for you. But what about that front line customer service person…
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Making Excellent Customer Service the Standard
Abraham Venismach founder of the LinkedIn group Making Excellent Customer Service the Standard 23K+ members and over 300 new members each week. In this podcast Abraham introduces himself and talks about his exciting new podcast series about Making Excellent Customer Service the Standard.
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ABOUT THIS SHOW
Abraham Venismach’s Making Excellent Customer Service the Standard Weekly Podcast… Interviews with experts, front line on the job customer service professionals, product reviews and more. To help you make excellent customer service the standard!...
HOSTED BY
Abraham Venismach
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Frequently Asked Questions
How many episodes does Making Excellent Customer the Standard have?
Making Excellent Customer the Standard currently has 24 episodes available on PodParley. New episodes are automatically indexed when they're published to the podcast feed.
What is Making Excellent Customer the Standard about?
Abraham Venismach’s Making Excellent Customer Service the Standard Weekly Podcast… Interviews with experts, front line on the job customer service professionals, product reviews and more. To help you make excellent customer service the standard!...
How often does Making Excellent Customer the Standard release new episodes?
Making Excellent Customer the Standard has 24 episodes. Check the episode list to see recent publication dates and frequency.
Where can I listen to Making Excellent Customer the Standard?
You can listen to Making Excellent Customer the Standard on PodParley by clicking any episode. We provide an embedded audio player for direct listening, and you can also subscribe via your preferred podcast app using the RSS feed.
Who hosts Making Excellent Customer the Standard?
Making Excellent Customer the Standard is created and hosted by Abraham Venismach.
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