Gamifying Your Customer Retention Strategy with Mark Stern

How do you feel when someone gives you a gift, especially one so thoughtfully selected and packaged for you–one in a custom box? Does the gift change how you feel about the sender? Many people have resorted to giving digital assets in today's digital world. Although some businesses still send swag boxes to their customers, there's nothing quite like the custom box experience. Imagine the anticipation of discovering what's in the box. In this episode of The DigitalMarketer Podcast, host Mark de Grasse chats with his namesake Mark Stern, founder of the Custom Box Agency. This company specializes in creating custom boxes that leave your customers wanting more. Hence, they can help you design an excellent customer retention strategy for your brand. As entrepreneurs, business owners, and marketers, we want to deliver a fantastic customer experience at every step of the customer journey. Partnering with someone who knows exactly how to craft a lasting experience–an experience by design–will make you stand out from the competition. Tune in and discover how the custom box program can help you improve your customer lifetime value and grow your business to the next level. Key Takeaways: 01:20 - Discover the value that a custom box brings to everyone who uses it 03:53 - The role of AI in enhancing customer experience 05:15 - So, what's inside the box? 08:33 - The idea behind the custom box 11:49 - What is it like working with Mark and his team? Can they function as your business development system? 16:57 - What results can a client expect from the custom box program? 18:49 - Gamifying your customer retention strategy Connect with Mark Stern: Website - https://customboxagency.com/ Facebook Group - https://web.facebook.com/groups/customboxcentral/ Be sure to subscribe to the podcast at: https://www.digitalmarketer.com/podcast/ Facebook: https://www.facebook.com/digitalmarketer Instagram: https://www.instagram.com/digitalmarketer/ LinkedIn: https://www.linkedin.com/company/digital-marketer/ This Month's Sponsors: Conversion Fanatics - Conversion Rate Optimization Agency Get 50% Off Monthly Blog Writing Service - BKA Content More Resources from Scalable [Free Guide & Assessment] 7 Levels of Scale FREE EPIC Challenge More Shows You'll Love Perpetual Traffic - The #1 podcast for learning paid traffic and improving your conversions! Business Lunch - Sit down every week with some of the most successful people in the world. Hosted by Roland