Gateway Home Hardware is More Than Just a Hardware Store

Gateway Home Hardware on Algonquin has been a staple of North Bay for over 60 years since opening in 1959. James Ahola took over the business from his father Henry and has continued the legacy with an emphasis on customer service and employee satisfaction.Lisa sits down with happy staffers Evan and Nicole to talk about what makes the store so unique. And James shares the history of the store and how their business strategy is to focus on employee morale and customer satisfaction, with profit coming naturally from that combination. At the end, Lisa also gets to ring the famous gong! Why Evan has been with the store for 10 years 2:52The customer service experience 8:40The history behind the store 12:40Lisa rings the gong  23:30 For exclusive North Bay updates and insights, subscribe to our newsletter Echo Essentials. Stay connected with Echo on social media: @NorthBayEchoProduction Credits:Host: Lisa BoivinProducer: Ben SargentContent Director: Dave DaleProduced by Story Studio Network & Clark CommunicationsDon't miss out on the latest from North Bay's cherished podcast – subscribe and join the conversation today!