Getting People To Do The Right Thing At The Right Time EVERY TIME

As leaders of people and change, we are always trying to get people to do the right thing at the right time, every time. Rather than repeatedly just telling or ordering them to do so, which requires intervention from you constantly, there are other ways to persuade people to continuously commit to action which Lee explains to you in this episode. KEY TAKEAWAYS If someone is working a process they have to be either really well trained to the point where the actions become habitual, but not everything we do is a consistent action.  If the action is a response to circumstance then training will not help, the person has to make the right decision.  The three main influencing strategies are ; using the Person, using Social influence or using the Environment to support it. (PSE). You may face resistance due to the pain required to change may surpass the pain of the current process.  You can create a sense of belonging and teamwork. Can you provide a role model to the process?  Ensure the whole environment is supportive of doing the right thing. For example, easy provision of equipment.  Create trust as people need to believe that change is for the greater good.  BEST MOMENTS‘Our job as leaders is to help them think about it enough to then, hopefully, do the right thing.’``We spoke about pleasure and pain quite a bit in the past as well. We always, typically, try to paint this picture of pleasure. The dream that we are trying to create, the process and the place we want people to work in.’‘The conditions within our environments that we’ve created are also factors we need to consider.’‘Do not just tell them. Do not just tell people to do something. There are so many other strategies that you can do to help people do the right thing at the right time, every time.’VALUABLE RESOURCESBusiness Problems Solved Podcast         ABOUT THE HOSTFor the last 15 years, I have been a multi-sector internal or external business improvement consultant, building the improved capability of individuals, teams and businesses.In my spare time, I enjoy spending time with my two young children Jack & India. I also enjoy listening to and reading business & personal development material.Lee Houghton is “THE Business Problem Solver”, a Management Consultant, CX Specialist and Keynote Speaker.CONTACT METHODYou can contact Lee Houghton on [email protected] https://www.linkedin.com/in/lhoughton/