Getting Some Customer Satisfaction

There is a trend that Matt and Garrett are noticing these days, and it is the overwhelming level of satisfaction that buyers and sellers are showing their real estate agents these days. Given the increased amount of anxiety that clients are experiencing in these unique times, the efforts of agents who are able to reduce the level of stress involved in selling or buying a home are being recognized, and our hosts have some great advice to ensure that you fall into this fortunate group.   They begin by reviewing the importance of relieving some of this stress, and the negative impact that will result should you actually increase it. They then look at the relationship between referrals and FORD questions, as well as customer service calls and making connections. The fact that current circumstances represent the perfect opportunity for creating 'wow' moments, establishing relationships, practicing language to use with clients, and setting yourself apart from other agents is also emphasized. Finally, Matt and Garrett explore the notion of matching a client's energy before guiding them, and making the best use of everyone's time. If you are one of those agents whose praises are being sung by clients these days, then congratulations – keep up the great work, and listen in to see if any of today's advice can make it even greater. If you're finding that you're not part of that group, take a moment to sit back, reflect on your practices, and let our hosts guide you to reaching that level of success.   Episode Highlights:   Relieving and the increased level of client stress these days This opportunity can go in both directions Referrals and FORD questions Customer service calls and making connections The perfect opportunity for creating 'wow' moments and establishing relationships Practicing language to use with clients Setting yourself apart from other agents Matching client energy before guiding them Making the best use of time   Quotes:   "When somebody makes it go smooth, and seamless and makes the pieces all fall together, oh my gosh, the appreciation level goes through the roof!"   "If you're not providing that value, that customer satisfaction can go in the complete opposite direction just as fast as it's getting really, really good."   "Right now, those FORD questions are so incredibly important because people want to talk, they need to talk, they have so much stuff going on behind the scenes."   "Follow the system…put a little bit more work up front with your clients…use the appropriate language with them to bring this stress down just a little bit."   "Time is, like, one of the most valuable things we have in our life."   "Is there something I could be doing to step my game up here?"   "This is not just one transaction. This person, potentially over the next 10 years, might be 20 transactions…just slow it down."   "I'm not here for the transaction. I'm here for the relationship, and to be your realtor for life."   Links:   www.TheNinjaSellingPodcast.com Email us at [email protected] Ninja Selling www.NinjaSelling.com @ninjasellingofficial Ninja Coaching: www.NinjaCoaching.com @ninja.coaching Garrett [email protected] @ninjaredding Matt [email protected] @matthewjbonelli