Гид по клиентоориентированности. Расскажет Виталий Новиков.

Если разобраться в практическом значении, то клиентоориентированность - это социальные действия, которые нужно предпринять, чтобы сделать клиента счастливым. Поговорили с Виталием Новиковым – экспертом, бизнес-тренером по продажам, сервису, маркетингу, бизнес-процессам – о клиентоориентированности, её измерителях и практических инструментах, узнали, каким организациям проще всего быть клиентоориентированными и как проверить, является ли таковой собственная компания.Телеграм – https://t.me/gazcampus Сайт – https://azgaz.ru/campus/autumn-rescaling/ Вебинары - https://www.youtube.com/channel/UCSQRdH6yLfrNzf4rOhxEsXg/videos

What this episode covers

Если разобраться в практическом значении, то клиентоориентированность - это социальные действия, которые нужно предпринять, чтобы сделать клиента счастливым. Поговорили с Виталием Новиковым – экспертом, бизнес-тренером по продажам, сервису, маркетингу, бизнес-процессам – о клиентоориентированности, её измерителях и практических инструментах, узнали, каким организациям проще всего быть клиентоориентированными и как проверить, является ли таковой собственная компания. Телеграм – https://t.me/gazcampus Сайт – https://azgaz.ru/campus/autumn-rescaling/ Вебинары - https://www.youtube.com/channel/UCSQRdH6yLfrNzf4rOhxEsXg/videos

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