Going Beyond the Call

For millions of people, dialing 211 is the first step to finding help — often on one of the hardest days of their lives. But what happens after the call has often been a blind spot in the system. In this episode, Amy sits down with Dallas Mudd, Senior Director of Partnerships at Findhelp, to explore how new technology is helping call centers move beyond referrals to track outcomes, close the loop, and turn moments of need into lasting support.