No Wrong Door: A Findhelp Podcast

Emergency department visits often point to deeper challenges—gaps in primary care, unmet social needs, and difficulty navigating the system. In this episode, Connxus COO Vidya Lakshminarayanan shares how their team combines Health Information Exchange data with community health workers to identify patients after an ER visit and connect them to ongoing care. Through consistent follow-up, trusted relationships, and coordinated referrals, Connxus is helping reduce preventable emergency visits and create a more connected, proactive model of care—one that continues well beyond the hospital.

Social care doesn’t scale without the right workflows, partnerships, and data. In this episode, Clarissa Banks of CommUnityCare Health Centers breaks down how her team built a community-centered approach to implementing Findhelp—integrating it into their EHR, driving staff adoption, and using data to guide strategy across more than 30 clinical sites in Travis County, Texas.

For millions of people, dialing 211 is the first step to finding help — often on one of the hardest days of their lives. But what happens after the call has often been a blind spot in the system. In this episode, Amy sits down with Dallas Mudd, Senior Director of Partnerships at Findhelp, to explore how new technology is helping call centers move beyond referrals to track outcomes, close the loop, and turn moments of need into lasting support.

What happens when critical information about a person’s needs lives in disconnected systems across healthcare, government, and community organizations? In this episode of No Wrong Door, host Amy Gordona sits down with Findhelp COO Jaffer Traish to explore the growing push for social care data exchange—and why interoperability, shared standards, and consumer-directed privacy are essential to building a digital safety net that truly works.

Rural providers carry extraordinary responsibility, often with fewer resources and longer distances between care and community. In this episode, host Amy Gordona and Carla Nelson unpack the pressures facing rural health systems and how technology, data, and targeted investments can create lasting, sustainable change.

In this episode of No Wrong Door, we explore the critical need for streamlined care connections in social services with Delaney Boldman from Findhelp. We discuss the challenges faced by healthcare providers, including fragmented systems and outdated methods like spreadsheets and fax machines. Delaney shares insights into our new specialty network initiative, aimed at simplifying access to post-acute care and behavioral health services. By leveraging real-time data, our platform will empower navigators to connect individuals with the comprehensive resources they need, enhancing patient outcomes and reducing barriers to care. Join me, Amy Gordona, as we delve into how Findhelp is redefining the future of social care delivery and making care connections easier for everyone.

The social safety net wasn’t built to be simple, it was built out of necessity — and it shows. In the first episode of No Wrong Door, host Amy Gordona sits down with healthcare policy expert Carla Nelson to unpack how the safety net actually works, why it feels so disconnected, and what it will take to make access to social care easier.

This is ‘No Wrong Door’, Findhelp’s podcast about the future of social care delivery. Through candid conversations, the series explores what’s changing, what’s working, and how organizations can collaborate to deliver more connected, effective social care.