Great Client Service with Jenny Plant
from Through the Line with Andy Bargery
Great client service and successful agencies go hand in hand. In my opinion (and I'm a client service guy), you can't run a successful agency without knowing how to handle clients. It's that simple. The problem is not every agency leader understands this and even fewer invest in training their account teams. So I invited Jenny Plant from Account Management Skills to join me and explore what it takes to be great at account management. Or, in a nutshell, how do you retain and grow client accounts? Jenny explores how the role of account management has evolved over the last...
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