EPISODE · Mar 11, 2025 · 22 MIN
顧客服務管理 - 什麼是奧客跟好客？
from 玻璃兄弟Glassbrothers玻科客 · host Glassbrothers玻璃兄弟
Send us Fan Mail這一集我們來分析很有趣的議題- 顧客/奧克到底差異是什麼？✔️ 聽懂顧客的「潛台詞」，預測衝突並提前化解。✔️ 用「有限成本」創造好客的長期價值。✔️ 建立團隊服務SOP，降低員工流動率。✔️ 學會自我保護，拒絕不合理要求的底線策略。Support the show玻璃兄弟Podcast 連結：https://linktr.ee/Glassbros?utm_source=linktree_profile_share&ltsid=dca9f187-21a4-4fb6-96eb-65f14b455125Apple: https://shorturl.at/hDG17Spotify: https://shorturl.at/ilGQ3
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顧客服務管理 - 什麼是奧客跟好客？
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