Guidelines for AI and Customer Experience | #2

This week, we're going to be exploring the lens through which I see this era of generative AI, especially as it pertains to how we can use these tools and techniques to create better experiences for those we serve. Now bare with me, because I'm going to geek out with you all about the 5 key axioms, or fundamental truths, around generative AI, as well as the 4 stages of the customer experience. Once we understand these, you can leverage generative AI to get outputs that are more efficient and effective for your business.   00:42 Introduction 01:41 The Pragmatics of Human Communication 02:41  5 Key Axioms for Generative AI  03:12 Axiom #1 – AI Output is only as good as Human Input  04:42 Axiom #2 – Data Order Matters  06:17 Axiom #3 – Personalization & Customization  09:48 Axiom #4 – Build Guardrails First  10:22 Axiom #5 – Positive Uses of AI Must Outweigh Nefarious Ones 11:34 Recap of 5 Axioms  13:48 Overview of Customer Experience  17:16  4 Stages of Customer Experience  21:49 Prioritizing Audience's Feeling  24:51 Wrap Up & Conclusion    https://www.youtube.com/@dynamicjill https://www.linkedin.com/in/dynamicjill/ https://www.facebook.com/jill.schiefelbein/ https://www.instagram.com/dynamicjill/ https://www.thedynamiccommunicator.com/