EPISODE · Dec 20, 2022 · 21 MIN
Handling Terminations
from Activity Coaching Conversations
In today's episode, Sabine and Heather discuss the importance of handling terminations in a way that leaves former FRs with a positive story to tell about their experience and their dignity intact. They discuss some of the reasons FRs leave the business and some of the reasons FRs who probably should leave hang on too long. They talk about what clues indicate that someone is thinking about quitting, and they go through ways to make the termination process an actual process, not an event.Tune in to hear a different perspective on handling terminations and why the termination process is an important part of your office’s brand in the community. Episode Highlights 5:20 - I try to always remind people not to make permanent decisions during emotional times, or based on temporary circumstances. If they give it their all and things really start moving forward, and then they still want to quit, then they have more credibility about making that career decision. 11:24 - Just because you are leaving does not mean you failed. It means it's a choice. That wasn't for you. A lot of times–I mean, some people don't have a choice. They aren't good at this and they're going to fail. 15:59 - Terminating FRs is disappointing, of course, but doing it smoothly, professionally, and fairly just keeps everyone's stress level at a minimum. It preserves dignity and goodwill, which in the long term is pretty important. ContactHeather Price Consulting
What this episode covers
In today's episode, Heather and Sabine discuss coaching strategies for different types of people. They talk about the importance of handling terminations well, so that former employees have a positive story to tell about their experience. They also mention that it's normal for new employees to want to quit at least once when they first start, and that it's important to talk them out of it. They also discuss the three main forces that keep people from quitting, namely the message that winners never quit, the sunk cost of time and effort already put in, and the failure to see other opportunities. Heather and Sabine also examine the difference between quitting and failing, as well as leaving and quitting. They talk about ways to tell whether someone is thinking about quitting, as well as symptoms that they may be hiding, then go through the importance of having a termination letter and checklist in place to guarantee a seamless transition. Tune in to find out the importance of asking questions to help a financial advisor understand if they should stay or leave their current position and the importance of making sure the termination process is about what is best for the rep, not just hitting targets or saving people. Listen to learn the many options available for someone who decides to leave their current role, including other positions within the company.
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Handling Terminations
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