He Had All the Answers. The Team Never Bought In.

Doug Ward spent 24 years at Comcast, ending as VP of Support Excellence. In this episode he tells on himself. He shares the project where his intent was to help and the signal he left behind was "put your car on my track."What you'll learn:• Why people judge you on behavior while you judge yourself on intent• The one question that would have saved his project• How to find out what people say when you leave the room• How to ask for real feedback from someone who does not want to give it• When a team member has a voice and when they have a voteChapters0:00 Who are you outside your job2:18 From a call center job to leading 4,000 people5:06 The gap between intent and behavior6:36 The story: balloons, t-shirts, and broken trust10:19 What he would do differently11:18 How to learn someone else's intent12:38 Every interaction leaves a trace14:48 Your reputation is your brand15:22 What do people say when you are not in the room17:06 Honest does not mean pleasing18:05 The questions that close the gap19:48 Everyone has a voice. Not everyone has a vote.21:48 One thing you can do this weekConnect with DougWebsite: elevatingeveryone.comFree one-sheeter from this episode: https://elevatingeveryone.com/soul-sessions