Hemlata Karooa, Head of Client Management and Business Development at Ellgeo Re (Mauritius)

When we talk about transformation in insurance, the conversation almost always starts with platforms, data pipelines, AI tools and automation. Hemlata Karooa, Head of Client Management and Business Development at Ellgeo Re (Mauritius), argues we’re missing the point if we stop there. “Our industry is evolving fast,” she says, “but very few people are talking about the human side of that transformation.” For Hemlata, the next competitive frontier is leadership that connects people across generations and keeps talent growing faster than the market changes. In this discussion, Hemlata goes deeper into toxic leadership, merit-based promotion...