COVER Magazine

Tony from Cover interviews Oscar Shabalala of CTU Insurance, an underwriting manager and Hollard’s centre of excellence for commuter transport insurance, with shareholders including Hollard, Lyrius, and Sinawo Global. Oscar explains that the taxi sector is under pressure due to tighter bank lending, reduced vehicle sales, falling passenger numbers, overtraded routes, fuel and parts cost increases, and more repossessions, leading some operators to drop insurance and self-insure. The bus sector faces similar passenger declines, rising bus prices, fuel costs comprising about 40% of operating expenses, and challenges financing fleets due to short or delayed subsidised contracts. He notes taxi insurance penetration is about 80,000 insured out of roughly 300,000 taxis, driven by affordability and understanding, while the formal bus sector is about 95–100% insured. CTU supports affordability through education, wallet-friendly covers, data-driven risk insights, and broker collaboration

FISA CEO Jan du Plessis on Assisted Decision-Making, the Regulation of Trust Bill, and Fiduciary Practice Risks. Tony from Cover interviews Jan du Plessis, CEO of FISA, about key developments and challenges in South Africa’s fiduciary space. Jan says FISA has long advocated for assisted decision-making and an enduring power of attorney, and that the Department of Justice has drafted a bill now under consideration, though details and timing are unknown. He shares a briefing on an imminent new “Regulation of Trust Bill,” highlighting proposed trustee accountability measures such as annual financial statements to the Master, mandatory reporting of trust termination, submission of deed amendments before acting, new offenses and penalties (including beneficial ownership recordkeeping and acting without letters of authority), Master-issued compliance notices and fines, additional court protections for vulnerable beneficiaries, restrictions on land reform trusts, and a risk-based approach to beneficial ownership. They discuss operational delays at the Master’s office (IT/bandwidth, backlogs, vacancies, and lack of uniformity), SARS delays (DEC letters, objections, estate duty), and banking challenges (balances at date of death, payment delays, and QR-code letters). Jan also previews FISA’s conference themed “risk and reward in fiduciary practice,” covering forensic risk, trust services liabilities, exchange control, a Constitutional Court tax case, AI in practice, life policy taxation issues, modern practice risks, and conflicts of interest.

Retirement is about far more than accumulating enough money. In this conversation, Tony van Niekerk speaks with Meeta Gosai, Head of Income Solutions at Momentum Corporate, about the realities of creating sustainable retirement income in an increasingly uncertain world. They explore the financial and emotional challenges retirees face, including longevity, inflation, market volatility and sequencing risk, while highlighting the critical role advisers play in helping clients make confident decisions. Meeta explains why retirement planning should move beyond the traditional choice between growth and security, introducing the concept of a balanced retirement income strategy through with-profit annuities. The discussion also examines how guaranteed lifetime income, smoothing mechanisms and inflation-conscious solutions can provide retirees with greater confidence and peace of mind. This practical conversation offers valuable insights for financial advisers looking to improve retirement outcomes and support clients throughout one of life's biggest transitions.  

How well protected are South Africans really? According to Old Mutual's latest claims experience and the findings of the ASISA Protection Gap Study, the answer is: not nearly enough.  In this conversation, Tony van Niekerk sits down with Arno Jansen van Vuuren, Head of Product: Retail Marketing, Old Mutual, to unpack the realities behind South Africa's widening insurance protection gap. Using real claims data alongside industry research, Arno explains why severe illness claims continue to rise, why cancer remains the leading driver across multiple benefit categories, and why underinsurance affects even affluent consumers.  The discussion explores why affordability alone cannot explain the protection gap. Instead, many consumers underestimate both their personal risk and the long-term financial consequences of illness or disability, while overestimating the protection they already have in place.  For advisers, the conversation offers practical guidance on identifying these gaps through better education, more meaningful client conversations and regular financial reviews that evolve alongside changing life stages. Arno also discusses how product flexibility and solutions designed around customer outcomes, rather than products alone, can help advisers deliver more relevant protection throughout a client's lifetime.  Whether you're an adviser, insurer or financial planner, this discussion provides valuable insight into today's claims trends, changing customer needs and the important role advice plays in helping South Africans build greater financial resilience.  

Unlocking the Power of Data: A Year in Review with BarnOwl Data Solutions! Join Angus Black and Tony as they discuss how 2025 marked a pivotal year where data transformed from a mere compliance obligation to a powerful competitive advantage. Discover how BarnOwl Data Solutions helped insurers streamline operations, improve data accuracy, and set new standards in the industry. Dive into their insights and learn how they're shaping the future of data processing.

Exciting insights into the future of Specialist Lines and Independent Brokers! 📈 Join Tony in conversation with Austin Mpandawana from Renasa as they delve into trends in the specialist lines environment, the role of independent brokers, and innovative solutions for the motor space. Discover what sets successful brokers apart in today's dynamic insurance landscape. Listen to the full interview now!

🚚 What does it take to thrive in the South African transport sector? Join us as we chat with Tyler Botha from VAPs HCV about the road to success, the role of brokers, and innovative solutions to industry challenges. Gain valuable insights and tips from a leader in the field

🎙️ Tune in to our latest interview with Izak Smit, Group CEO of PPS where we explore the incredible journey of PPS in the evolving financial landscape. From the power of AI to the potential of new international markets, Izak shares what makes South African markets recognized as a hub for global financial innovation. Listen in for valuable insights on how mutual models are thriving and what's shaping the future!

Curious about the role of automation in data solutions? Tune in to my conversation with Angus Black, Director at BarnOwl Data Solutions. We unpack the challenges and successes of integrating data into workflows, using real-world examples from underwriting to claims management, and discuss the key to balancing automation with human oversight. Learn how to measure success and adapt to a constantly changing environment.

Dive into our latest conversation with Thomas Kieck, Business Development Director at Tial Technologies, where we explore the philosophical side of insurance and technology. Discover how innovation is not just about keeping up with legislation but also about leading the charge in client adaptability. A must-listen for anyone keen on leveraging tech trends!

Dive into our insightful discussion with Thomas Kieck, Business Development Director at Tial Technologies, as we explore the evolving landscape of tailored insurance applications. Discover how Tial is shaping the industry by fostering long-term partnerships and staying ahead of market trends.

Behind the Wheel of Success 🚗✨ Excited to share a captivating conversation with Grant Cross, Founder and Director of Motor Acceptances. We delve into the evolution of the motor insurance industry over 26 years and the strategies that have kept Motor Acceptances at the forefront. Discover more about the unique challenges and innovations that define success in this ever-changing landscape.

Exciting conversation alert! 🚨 Tony had a fantastic chat with Allan Juma, the lead cybersecurity engineer at ESET, discussing all things multi-cloud and cybersecurity. Allan shared invaluable insights on how organizations can safeguard their data in today’s complex digital landscape. Whether you're in banking, insurance, or any data-heavy industry, this conversation is a must-listen for understanding multi-cloud architecture and vendor risk management.

Tony interviews Hemlata Karooa, Head of Client Management and Business Development at Ellgeo Re, about evolving leadership to unlock Gen Z performance in insurance and reinsurance. Hemlata shares how early responsibility at home and exposure to both unfair and supportive leaders shaped her belief that leadership is accountability, fairness, and empowerment, not title or pressure. She argues industry transformation (AI, automation, analytics) is outpacing the human side, driving disengagement and talent loss, citing research that direct leaders heavily shape job experience. Hemlata says Gen Z is misunderstood: they value purpose, transparency, feedback, and emotional safety, and reject burnout and micromanagement. She calls for shifting from control to trust, micromanagement to ownership, secrecy to clarity, and authority to example; expanding diversity into real inclusion and intergenerational collaboration; addressing ego-driven and toxic leadership; and building merit-based promotion systems, including Ellgeo Re’s career competency framework. She closes by urging young professionals to learn and bridge generations, and CEOs to lead with trust, empathy, and emotional maturity.

Tony interviews Ayouba Seydou, OLEA's Director Group placement and Reinsurance, about Africa’s insurance market from 2025 into 2026. Ayouba says 2025 saw strong foreign investment across Africa, increased regulatory changes in reinsurance such as higher local retentions, controls on cessions leaving Africa, and local content rules, alongside many election cycles. He frames these shifts as opportunities for brokers to advise clients by leveraging on-the-ground proximity to regulators, educating both regulators and international partners, and helping clients treat new rules as competitive advantages. He highlights reinsurance’s importance given low local capacity and lender demand for rated security, noting Africa Re and Allianz Re as rated options. The discussion also covers professionalism through technical training, soft skills, and mentoring, and OLEA's “territories, technology, talent” approach and pan-African focus.

In this episode of the Mind Shift podcast, host Tony from Cover magazine interviews Johan Minnie, the newly appointed CEO Designate of Consult. Johan shares his professional journey, the reasons for taking up his new role, and his vision for the future of financial planning in South Africa. He talks about the growth potential of Consult in the South African market, the importance of providing professional financial advice, and his personal background. Johan also discusses his approach to leadership, balancing stress, and the importance of making business enjoyable. Don't miss this insightful conversation about the next steps for Consult and the evolving financial planning environment.  

Leadership Insights from Elite Risk Managing Director and co-founder Tarina Vlok | COVER Leadership Edition 2026   Join Tony from COVER as he engages in an enlightening conversation with Tarina Vlok, CEO of Elite Risk. In this special Leadership Edition episode, Tarina shares her thoughts on what makes an effective leader in the insurance industry. She emphasizes the importance of people-focused leadership, empathy, integrity, and trust-building. Tarina also addresses the challenges and priorities for future leaders, the role of technology and AI, and discusses the industry's impact on socio-economic issues in South Africa. Don't miss this insightful discussion about leadership, resilience, and the future of the insurance industry.

In this interview, Tony speaks with Nick Smit, a product development actuary at Bidvest Life, about the upcoming FPI convention and its theme 'Bring It Home.' They discuss the challenges in the advisor-client relationship, especially the skepticism towards life insurance and affordability issues. Nick elaborates on the complexities of insurance products and how Bidvest Life addresses these challenges through innovative product features like the commutation option and life income benefits. The conversation also highlights the significance of fast claims processing, the role of advisors in managing claims, and the importance of personal relationships in the financial planning industry.

In this interview, Tony from COVER speaks with Ellen Gower, the CFO of Fulcrum, about the critical importance of financial literacy for individuals and businesses. Ellen defines financial literacy as understanding how numbers work in various facets of life and emphasizes its significance in decision-making, budgeting, and investment. She calls for better financial education in South Africa's schools and discusses how financial literacy leads to better personal and business outcomes. They explore misconceptions about financial literacy, the benefits of challenging oneself to improve financial understanding, and how Fulcrum simplifies financial processes for the insurance industry. Ellen highlights Fulcrum's commitment to education, mentorship, and leveraging new technologies like AI to drive industry innovation and efficiency.

In this episode, Tony from Cover interviews Mike Adsetts, Global Chief Investment Officer at Momentum Investments, about the implementation and effects of the two-part system one year post-launch. Mike discusses the operational success, the behavior patterns of fund members, and the system's impact on lower to mid-income earners who are often most distressed financially. They also explore global comparisons, fund management strategies, and the potential long-term benefits and challenges of the two-part system within the context of economic growth and employment creation. Tune in for a deep dive into the intricacies of retirement fund management and policy impacts.

Join Tony from Cover as he interviews Thabo Twalo, Chief Underwriting Officer for Sanlam Broker Solutions, about the intricacies of risk management in the commercial underwriting process. Thabo discusses the four primary aspects of risk management: risk selection, risk sharing, risk management expectations, and risk capacity allocation. He delves into the implementation of these strategies, focusing on surveys, housekeeping, and technological requirements like tracking devices. Thabo also emphasizes the importance of broker training and client participation in managing risks effectively and shares insights on industry skill shortages and the evolving role of brokers in the insurance market.

In this insightful interview, Tony from Cover speaks with Riaan van Reenen, CEO of Discovery Life, about the crucial role of life expectancy in life insurance. They discuss global life expectancy trends, the impact of lifestyle choices on health and longevity, and how Discovery Life's Vitality program incentivizes healthy living. The discussion extends to the benefits for policyholders, the insurance company, and society, emphasizing the importance of personalized health journeys powered by AI. This episode is a must-watch for anyone interested in the intersection of health, insurance, and innovation.

Join Tony from Cover as he interviews Herman Scheepers, CEO of Renasa Insurance, about the critical challenges leaders face in a rapidly changing world. Amidst economic uncertainties and technological advancements, Herman discusses the importance of staying relevant, integrating new technologies, and addressing cybersecurity threats. He delves into strategies for motivating staff, recognizing their contributions, and upskilling to keep pace with innovation. Learn how Renasa benefits from being part of the TIH group, leveraging broader talent pools and sharing ideas to navigate the evolving insurance landscape effectively.

In this episode, Tony speaks with Khanyi Nzukuma, CEO of Glacier by Sanlam, about the Great Wealth Transfer—a major global trend involving the shift of trillions of dollars from Baby Boomers to younger generations. They discuss the significant challenges and opportunities this transition presents for financial advisors, particularly in engaging with tech-savvy millennials. The conversation also covers the unique situation in South Africa where wealth is distributed across various jurisdictions, necessitating complex estate planning and robust financial structures. Learn how Glacier by Sanlam is helping advisors navigate these complexities with specialized solutions and products.

In this episode, Tony from Cover interviews Theoniel McDonald, Head of Financial Planning and Wealth Manager at Wealth Associates. They discuss Theoniel's journey from owning a computer business to becoming a top financial planner, his passion for financial planning, and his recent achievement of becoming a finalist in the Financial Planner of the Year competition. Theoniel shares insights on the evolution of the financial planning industry, the importance of regulations, the role of technology, and his commitment to education. He also talks about the challenges and rewards of his profession, the significance of building lasting client relationships, and his vision for the future.

In this episode, Tony from Cover speaks with Michele Jennings, the Chief Executive at glu, about her inspiring journey in leadership. Michele shares her experiences, challenges, and the pivotal moments that shaped her career. She emphasizes the importance of mentorship, shared value in business, and her approach to fostering a supportive and inclusive work culture. Michele also discusses the unique challenges women face in leadership roles and offers advice for aspiring female leaders. Tune in to learn about Michele's thoughts on innovation, particularly the role of AI in future business growth.

Join Tony as he converses with Gideon Bochedi, the CEO of Credit Guarantee Insurance Corporation (CGIC). They delve into the intricacies of credit guarantee insurance, covering its purpose, market conditions, challenges faced by underwriters, and the significance of data in predicting economic outcomes. Gideon also explains the role of brokers and the specialized skills required in the credit insurance sector, along with CGIC's contribution to supporting business liquidity and growth in uncertain economic times. An insightful discussion for anyone interested in the financial and insurance industries.

In this in-depth conversation, Tony from Cover speaks with Elna van Wyk, Chief Operating Officer at Hollard Group, about the recent concussion workshop held with the South African Rugby Union (SARU) and MyPlayers. They discuss the importance of understanding concussion, the role of insurers in sports, and the initiatives taken to ensure player safety and premium sustainability. Elna shares valuable insights on injury prevention, the acceptance of new technologies like the intermental mouth guard, and the income protection cover provided by Hollard to professional rugby players. This episode highlights the collaborative efforts among medical professionals, insurers, and sports organizations to enhance the management of high-risk sports like rugby.

In this episode, Tony from Cover engages in a detailed discussion with Thomas Kieck, Business Development Director at Tial Technologies. They explore the rapidly evolving landscape of short-term insurance administration, focusing on the integration of AI, machine learning, and omni-channel sales platforms to add value for brokers and end customers alike. Thomas reflects on the industry's changes over the past 25 years, discusses the challenges and opportunities of operating in different markets like South Africa and Mauritius, and emphasizes the importance of data integrity, client training, and hyper-personalization. He also shares insights on the future potential of AI and technology in transforming the insurance sector.

Tony at Cover speaks with Daniel Moeti, the Executive Head of Business Development at Hollard Group Risk. Dan shares his extensive career journey from a small town in the Free State, through various educational achievements, to becoming a prominent figure in the insurance industry. He provides insights into his leadership style, the importance of group risk insurance, and advice for young professionals. Dan emphasizes the value of continuous learning, understanding the market, and the collaborative nature of effective leadership.

Join Tony from Cover as he sits down with Danny Collins, the founder and CEO of X'S Sure. Danny shares the origin story of X'S Sure, from its inception in 2004 to its growth over the past two decades. They discuss the innovative solutions X'S Sure offers to cover gaps in traditional policies, such as excess cover, tire insurance, and more. Danny also touches on the challenges of maintaining relevance in a competitive market, the importance of strong broker relationships, and hints at exciting future developments for the company. Don't miss this insightful conversation packed with valuable industry insights and entrepreneurial wisdom.  

Join Tony from Cover as he interviews Yvonne Perumal, Head of Legal at IAM, a division of Standard Bank Group. In this engaging discussion, Yvonne shares her career journey, emphasizing the importance of curiosity, confidence, and mentorship. She talks about transitioning from legal roles to business development in Africa, the value of strategic networks, and balancing high-profile work with personal well-being. Yvonne also offers insightful advice for women in the early stages of their careers and highlights her commitment to mentor future legal talents. Don't miss her tips on leadership, growth, and making an impact in the financial and legal sectors.

Join Tony from Cover as he speaks with Kgolagano Zaza Leola, the Head of Collections at Credit Guarantee Insurance Corporation. In this insightful conversation, Kgolagano shares her experiences and expertise, discussing the economy's current pulse, the challenges SMEs face, and the essential skills needed in the credit insurance industry. Kgolagano also provides a personal glimpse into her career journey, her passion for helping businesses navigate difficult times, and future aspirations for both her and the company. Learn about the misconceptions around credit guarantee insurance and the impactful role this corporation plays in supporting businesses across South Africa.

Join Tony from Cover as he interviews Nicola, a 2025 Certified FPI Financial Planner of the Year & Wealth Manager at Private Client Holdings. Nicola shares her excitement about the recognition, her motivation for entering the contest, the rigorous process involved, and her journey in financial planning. They discuss the importance of continuous learning, holistic financial planning, and the profession’s evolving nature. Nicola also reveals her passion for education and how her diverse background has enriched her career. Tune in for valuable insights into the standards and challenges faced by today's top financial planners.

  Tony from Cover Magazine interviews Vincent Gaudel from LexisNexis Risk Solutions about the rising importance of sanctions lists on businesses. The discussion covers key findings from a recent report on major sanctions lists, especially in light of the war in Ukraine, trends in sanctions actions, and the implications for financial services. Vincent shares insights on the complexity of compliance, the significance of US secondary sanctions, and the state of financial services in South Africa in relation to the gray list. This conversation sheds light on the critical need for effective compliance processes to maintain financial integrity globally.

  In this insightful episode, Tony from Cover Magazine sits down with Dr. Marion Morkel, Chief Medical Officer at Sanlam, to discuss the latest trends in health and insurance claims statistics. They delve into key observations such as the rise in cardiovascular and cancer claims, the impact of diseases of lifestyle, and the concerning increase in younger people making claims. Dr. Morkel also highlights the important role of early diagnosis and lifestyle management, especially in the context of a growing awareness among the younger population. This conversation sheds light on how these trends affect the insurance industry and offers valuable lessons for both health professionals and the general public.

Inside the Excitement of IUM Golf Day: Planning, Prizes, and Partnerships In this episode, we delve into the intricacies behind IUM Golf Day, an event meticulously planned and executed by an in-house marketing team. Learn about the unique allure of multiple chances to win luxury cars, the extensive planning involved, and how the event fosters industry relationships. Discover insights on insurance practices and the integration of advanced technology to support brokers and clients alike. Join us as we explore how face-to-face interactions and strong partnerships set this company apart in the competitive landscape.

In this episode of the Cover Mindshift Series, Tony interviews Omar Gemei, the head of Global Placement and Bowing at Marsh for India, Middle East, and Africa. Omar discusses the recent 4% decline in commercial insurance market rates as reported in the Q2 Marsh Global Insurance Index, attributing the decline to increased competition and higher market capacity. He highlights the specific trends in the South African market, noting even greater rate reductions for large, risk-managed clients due to competition between local and London wholesale markets. Additionally, Omar touches on the resilience of the EA region's casualty market compared to the US. He also explains the growing role of alternative risk financing through self-insurance and captive insurance, particularly among sophisticated, multinational companies. The discussion extends to the dynamic cyber insurance market, where increased competition and better understanding of risks have led to declining rates in South Africa. Omar addresses concerns about the industry's capacity to underwrite cyber risks, emphasizing the significant learning and experience gained over recent years.

n this interview, Tony from Cover speaks with Elke Brink, a wealth advisor at PSG Consult. Elke discusses her unexpected path to a career in finance, her educational journey, and the impact of earning her CFP designation. She shares insights on building client trust, particularly as a young female advisor, and the importance of continuous learning in the ever-changing financial landscape. Elke emphasizes the significance of starting early to build a client book and maintaining a holistic understanding of financial planning. The discussion also touches on the benefits of working with a reputable brand like PSG Wealth.

In this episode of the Mind Shift series, Tony interviews Jan-Hendrik, head of underwriting at Western National Insurance, about the challenges and importance of agricultural insurance. They discuss the current state of insurance penetration in the farming community, the evolving risks due to operational changes like diversification into processing and manufacturing, and the significance of full disclosure. The conversation emphasizes the crucial role of brokers in helping farmers understand and mitigate risks, ensuring comprehensive coverage and compliance with regulations. Specific issues such as non-disclosure, joint ventures, and the integration of new infrastructure like solar panels and cold storage are also covered.

Join Tony from Cover as he engages in a comprehensive discussion with Gavin Horne, a seasoned senior underwriter at R&SA, about the importance of risk surveys in the insurance industry. Throughout their conversation, Gavin sheds light on the intricacies of conducting risk surveys, the critical role they play in assessing and pricing insurance, and the responsibilities of insurers, brokers, and clients in this process. Gain valuable insights into how thorough risk assessments lead to better-informed underwriting decisions, improved insurance terms, and enhanced client relationships. Don't miss this in-depth exploration of one of the most vital aspects of modern insurance.

In this episode, Tony from Cover interviews Jeanette Marais, Group CEO of Momentum, discussing the company's exceptional financial results and strategic initiatives. Jeanette highlights the diversified success of Momentum's nine businesses, with notable achievements despite minor setbacks in Africa. The conversation touches on the company's impact strategy, emphasis on collaboration across business units, and efforts to grow its advice footprint. Jeanette also talks about the turnaround in the short-term insurance segment and shares insights into the future of the industry amid economic and political uncertainties. The interview underscores the importance of financial advice and Momentum's commitment to client-focused strategies.

In this discussion, Tony from Cover interviews Daniel Stoch, Head of Research and Development at Discovery, focusing on the growing significance of income continuation benefits in the insurance industry. Daniel emphasizes the essential role of income protection, particularly for younger individuals, by outlining that future income is a significant financial asset that should be safeguarded. He discusses industry trends and claim statistics, revealing that Discovery paid out substantial amounts in income protection claims and holds significant reserves for ongoing claims. They also touch on the types of common claims, such as musculoskeletal issues and cancer, and the impact of these claims on different age groups. The conversation highlights the importance of holistic financial planning, combining life cover, disability cover, severe illness cover, and income protection. Additionally, the positive impact of Discovery’s Vitality program on reducing claim risks and promoting healthier behaviors is discussed.